Drummond Community Bank is headquartered in Chiefland and is the 26th largest bank in the state of Florida. It is also the 981st largest bank in the nation. It was established in 1990 and as of December of 2021, it had grown to 211 employees at 18 locations. Drummond Community Bank has an A+ health rating.
Charges Customers For Coin Counting Machine.
Have several bags of coins I wanted to have counted and I was informed even as a customer, I am subject to paying 5% fee to do so. Called many other banks inquiring about coin counting machines and all other banks will do it free for you if you are an account holder with them. Not at Drummoond, you have to pay. First thing I have found that I do not like about banking here.
Horrible Experience With This Bank
In March, I applied for an auto loan with Drummond Bank. On 3/16/22, they sent me an email saying that my loan was approved. It's now 2 months later and that loan has never been executed. When I emailed and asked about it, they told me the loan wasn't available anymore. What? It was approved. Why was it never executed? In the application, I provided all the necessary information. Furthermore, now the customer service reps are telling me I need to re-apply but I need to use a different email address. So stupid. I've got multiple accounts at other banks and don't need to have different email addresses to open or access them.
Don't Bank Here.
I have never disliked a bank as much as Drummond Bank. Usually you would assume that national banks like PNC or Wells Fargo would be rude or snotty towards their customers but, surprisingly, Drummond Bank treats their customers rudely. First of all, I wanted to open another savings account and I got a rude reception of why I HAD to open another savings account and the reasoning. That is none of their business, they should be helpful and nice and make this happen. After all, I am a customer and wanted to open up another account with them. After that I deposited a large sum of money into one of my accounts and I got in trouble because my channge was not rolled. The bank tellers job is to count money and put it in the appropriate account. It is not the customers task to do the tellers job, which they get paid for. Also, whenever I would go through the drive thru to deposit money it would take them over ten minutes. I had to watch other cars drive up and complete their business after me while I waited. That was the last straw and decided to switch. I started closing one account after the other. The first saving account I closed down and withdrew my money, which the bank teller did for me, of course. Within one day I received a letter stating that I owed them one penny on the account that I just closed. Of course I didn't so I went to the nearest branch and told them this letter was a mistake. Of course I got a snarky attitude from the bank teller and then I told her I wanted to close my other savings account. Again, I received a letter stating I owed them 13 cents from the other account I just closed out. I decided to call the main branch and talk to someone about this issue. I got transferred immediately but instead of being able to talk to someone I got an answering machine. I left a message and am still waiitng to receive a phone call from Drummond Bank. You would think this bank would be a family environment with friendly faces but that is not the case, at all. They have attitudes and make the customers feel like they are being a nuisance whenever they are depositing or withdrawing money. The best thing is to go to another bank. That is my suggestion.
Data as of Q4 2021
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 32737 |
| Year Established | 1990 |
| Employees | 211 |
| Primary Regulator | FDIC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.37% |
| Return on Equity - YTD | 12.56% |
| Annual Interest Income | $34.1MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2021vs Q4 2020 | $985.3MM$838.5MM |
| Loans | Q4 2021vs Q4 2020 | $482.6MM$458.8MM |
| Deposits | Q4 2021vs Q4 2020 | $874.3MM$736.3MM |
| Equity Capital | Q4 2021vs Q4 2020 | $103.6MM$97.1MM |
| Loan Loss Allowance | Q4 2021vs Q4 2020 | $9.4MM$8.8MM |
| Unbacked Noncurrent Loans | Q4 2021vs Q4 2020 | $1.0MM$873.00K |
| Real Estate Owned | Q4 2021vs Q4 2020 | $523.00K$275.00K |
