Duke University Federal Credit Union

Pro's And Con's But Mostly Cons...

I have been a member for quite some time.  Over time the Credit Union gets less and less desirable.  You can only use your debit card 10times per month before they start penalizing you.  If you use your over draft protection it counts as a transfer.  After 6 transfers of any kind among your own accounts it locks you out for the rest of the month.  With this lockout any overdraft gets refused and they start charging you 32.00 per transaction.

It just seems as if over the past few years tehy are trying their best to charge you for everything they possibly can.  I think we will be looking elsewhere to not have all our saving stolen with fees and charges.

Other downside is that there is basically one branch so you have no access to ATM's ever unless you are at the hospital.  You end up in WalMart buying gum to get cash.

Last con is the customer service.  Inside the branch everyone is very nice for the most part.  The greeter up front is usually this really nice lady that checks you in etc.  I have only had two dealings with the manager and she is strictly by the book.  By the book to the point of being rater demeaning and a bit rude.  She is very different from any other bank manager that Ihave ever dealt with.

Overall if you are only doing the basics and dont use and banking services this place is fine, but if you ever need your bank in your corner this may not be the place for you