Duke University Federal Credit Union is headquartered in Durham and is the 20th largest credit union in the state of North Carolina. It is also the 1,233rd largest credit union in the nation. It was established in 1968 and as of September of 2021, it had grown to 35 employees and 16,124 members at 1 location. Duke University Federal Credit Union has a B+ health rating.
Field of Membership Restrictions
Must be an alumni, retiree or employee of Duke University or be an employee or retiree of Duke University Health System or an immediate family member or household member of those listed above.
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Duke Credit Union
I have been a member of the Duke Credit Union for nearly 20 years. When I began my job at Duke University Medical Center, I opened a checking and savings account. I use my checking account for direct deposit of my paycheck. The credit union main branch is located close to my work area. When I need to make a physical deposit or physical withdrawal, I go into the main branch. The parking is very easy, and they have someone sitting at front to greet you as you enter the branch. They are always very helpful and cheerful. When I go to the teller, the teller is always nice and helps me with all my banking needs. I would recommend anyone to bank at this institution.
Decent Credit Union, Needs To Update Atms
I just have a savings account at Duke Credit Union that I opened a while ago. The interest is rather piddling, but the main thing that irks me is that DCU has not updated their ATMs. Every single one is the old style version requiring envelopes for potential deposits, which is cumbersome.
Considering that most credit unions have upgraded their ATM technology for envelope free deposits (like SECU, Coastal and Self-Help), it is so bizarre that DCU has not followed suit. They are not hurting for money.
Pro's And Con's But Mostly Cons...
I have been a member for quite some time. Over time the Credit Union gets less and less desirable. You can only use your debit card 10times per month before they start penalizing you. If you use your over draft protection it counts as a transfer. After 6 transfers of any kind among your own accounts it locks you out for the rest of the month. With this lockout any overdraft gets refused and they start charging you 32.00 per transaction.
It just seems as if over the past few years tehy are trying their best to charge you for everything they possibly can. I think we will be looking elsewhere to not have all our saving stolen with fees and charges.
Other downside is that there is basically one branch so you have no access to ATM's ever unless you are at the hospital. You end up in WalMart buying gum to get cash.
Last con is the customer service. Inside the branch everyone is very nice for the most part. The greeter up front is usually this really nice lady that checks you in etc. I have only had two dealings with the manager and she is strictly by the book. By the book to the point of being rater demeaning and a bit rude. She is very different from any other bank manager that Ihave ever dealt with.
Overall if you are only doing the basics and dont use and banking services this place is fine, but if you ever need your bank in your corner this may not be the place for you
Data as of Q3 2021
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 18616 |
| Year Chartered | 1968 |
| Employees | 35 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.49% |
| Return on Equity - YTD | 6.71% |
| Annual Interest Income | $3.4MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q3 2021vs Q3 2020 | $198.7MM$174.3MM |
| Loans | Q3 2021vs Q3 2020 | $85.9MM$83.7MM |
| Deposits | Q3 2021vs Q3 2020 | $183.6MM$160.1MM |
| Equity Capital | Q3 2021vs Q3 2020 | $14.4MM$13.6MM |
| Loan Loss Allowance | Q3 2021vs Q3 2020 | $737.00K$848.00K |
| Unbacked Noncurrent Loans | Q3 2021vs Q3 2020 | $460.00K$399.00K |
| Real Estate Owned | Q3 2021vs Q3 2020 | $0$39.00K |