Dupage Credit Union is headquartered in Naperville and is the 17th largest credit union in the state of Illinois. It is also the 692nd largest credit union in the nation. It was established in 1955 and as of September of 2020, it had grown to 121 employees and 38,568 members at 5 locations. Dupage Credit Union's money market rates are 2X the national average, and it has an A health rating.
Field of Membership Restrictions
Membership is open to those who live or work in DuPage, DeKalb, Kendall, Kane, Lake, Will or McHenry Counties.
See current membership details
Where'd my Bank go?
My wife and I chose to use Dupage Credit Union because it was close to her work and there was a branch by our home. We really liked the bank and loved the app and website. It was great to use. My wife found a new job a year or two after we opened the account. We lived about 30 minutes from that bank but had the local bank to go to so it wasn't that big of a deal, until one day that branch closed. We were now 30 minutes away from the nearest branch. It wasn't that big of a deal because we did most of our banking online. It was only an issue if we needed to deposit cash, which happened about once a month. We had to change to save time.
Friendly Service
I called Dupage Credit Union to inquire about a holiday club savings account. The wait time was very short to talk to a rep. She explained how their different savings accounts worked. When I had questions, she took the time to answer those and even briefly put me on hold to make sure it was the correct answer. I finally decided to open up a "special savings", which allows me to choose how much I want to save and for how long. Because I already had a checking account she was able to set it up for me over the phone. I did not even have to go into the branch location. There were no fees associated with this product, and that was a factor in my decision. The interest rate, although low, is the same for most of the other savings accounts. All in all, I was satisfied with the service I received and with the products they offer.
I'm happy with this credit union
I've been a member this union for 2 years, when members had to work in education to join. I moved out of state a while back and opened 3 different accounts with banks and credit unions and after problems with all of those, I am so glad i did not close my accounts. Customer service, interest rates for my car loan and credit card, are some of the reasons I'm still a member. Honest and fair business practices is the best reason. I've had banks pull some underhanded stunts.
One Star Is Too Many...
One star is too many to give this company. Very shady company.
Not Looking Good
I put a mortgage application in 26 days ago. No contact yet. I called them after 6 days and was told, by a polite C/S rep, in essence, "hang tight", the normal process is 6 - 10 days. Since then, no word.
My wife and I have a bet - - - over/under of 45 days. I am taking the over.
I track my app on line twice a week, for kicks.......same message, 'in process'.
I even received a survey about my "experience"....I answered honestly. Still no word.
Our credit, fortunately, are both above 795.........at this point, it is both funny and sad. Sad knowing this place will not be around much longer for obvious reasons.
Recommendation: Stick to the more sound, Regional banks, that are better captialized, like Harris and First American. We have.
But, for kicks, I plan to ride this mortgage application waiting game.......
Data as of Q3 2020
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 97084 |
| Year Chartered | 1955 |
| Employees | 121 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.17% |
| Return on Equity - YTD | 13.6% |
| Annual Interest Income | $12.4MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q3 2020vs Q3 2019 | $450.0MM$377.8MM |
| Loans | Q3 2020vs Q3 2019 | $300.7MM$314.2MM |
| Deposits | Q3 2020vs Q3 2019 | $405.7MM$336.1MM |
| Equity Capital | Q3 2020vs Q3 2019 | $38.2MM$32.7MM |
| Loan Loss Allowance | Q3 2020vs Q3 2019 | $2.3MM$1.7MM |
| Unbacked Noncurrent Loans | Q3 2020vs Q3 2019 | $1.7MM$1.3MM |
| Real Estate Owned | Q3 2020vs Q3 2019 | $0$0 |