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Great Experience
I found it to be quite easy to open the online account. Customer service emailed with any additional information they needed and once my external account was verified and they had everything they needed, the funds were transferred immediately. Had to call customer service once and they were pleasant and very accommodating. So far so good! Now just waiting to collect that first months interest; can't beat that money market rate!
Difficulties Opening An Account
I tried to open a new account, but when it came to verify my external account , earn bank system would not recognize my phone number which was necessary to sign in with verification code. So I could not sign in . I tried calling their phone number, only recording with heavy foreign accent to leave a message, no information about what are their phone hours. Nobody ever callled back. I am concerned if there is any other problem, and you cannot reach anyone to help, and might wind up with no way accessing your money.
Customer service contacted me both by phone and letter, and apologized. They explained that their verification system works differently. I will try to proceed with an account opening one more time.
Data as of Q4 2019
Health Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 27330 |
| Year Established | 1988 |
| Employees | 214 |
| Primary Regulator | FED |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.31% |
| Return on Equity - YTD | 12.5% |
| Annual Interest Income | $81.0MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2019vs Q4 2018 | $2.13B$2.00B |
| Loans | Q4 2019vs Q4 2018 | $1.04B$943.4MM |
| Deposits | Q4 2019vs Q4 2018 | $1.83B$1.80B |
| Equity Capital | Q4 2019vs Q4 2018 | $231.4MM$195.4MM |
| Loan Loss Allowance | Q4 2019vs Q4 2018 | $6.2MM$6.7MM |
| Unbacked Noncurrent Loans | Q4 2019vs Q4 2018 | $5.0MM$7.0MM |
| Real Estate Owned | Q4 2019vs Q4 2018 | $128.00K$31.00K |