Merged/Acquired

EBSB Direct

Deposits held and insured by East Boston Savings Bank

Overview / Commentary
800-657-3272
101 Meridian Street
Boston, MA 02127
Deposits held and insured by East Boston Savings Bank

EBSB Direct is no longer doing business under that name because it has been merged or acquired. See the successor institution Rockland Trust Company.

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Reviews (12)

Excellent Experience

Posted by: |

My experience was excellent. Very smooth application process on Friday 10/5. Banking holiday on Monday, then on Tuesday the trial deposits appeared on the other bank and I verified them. I could register for online banking immediately, and I tried to link several banks. All those trial deposits appeared on Wednesday, and the accounts were linked. Also the funding amount was posted, which means one day ACH. A question to the CRSs via the website was answered within a couple of hours, saving the need for a phone call. I tried using the ACH once more to pull funds from one of the linked banks, and the transfer was posted on Thursday (next day). Given the super-fast ACH with high limits (7:00 pm cutoff time) and the DIF insurance, this bank seems to be among the best for a substantial liquid account, and can serve as a better hub than ALLY or ALLIANT. There is a 3 day hold on deposits after the introductory period (1 month), but I can live with that.

Some Differences

Posted by: |

To be allowed to set up links to external bank/brokerage accounts required a phone call to customer service which was unusual. Also bear in mind, "Accounts are considered new for a period of THIRTY (30) days; during this time period those funds transferred from an external account to your account at East Boston Savings Bank will not be available for withdrawal for NINE (9) business days." Using a private consortium, deposits are insured to whatever amount is in your account, beyond the FDIC $250,000 limit.

Asking For Too Much Information

During my online application, EBSB wants to know my annual income plus my net worth. There is no reason they need to know this to open an account. I got out fast and will go somewhere else.

Could Be Better

Posted by: |

I agree with earlier reviewer that the application asks too many unnecessary questions. And like a number of others, I had trouble signing in the first time with the system requiring to send a security code, but it doesn't have the correct phone number on file. After 10 min wait for the rep, I found out that I also need to create Online Banking access via ebsb.com to enable successful sign-in. This is the part that the Open Account instructions from ebsbdirect.com didn't mention.

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Health

We do not have health information for EBSB Direct, because it is no longer an operational bank.

Rates

Sorry, we do not have rate data for EBSB Direct.

Locations

Sorry, but we do not have location data for EBSB Direct. Its headquarters is located at 101 Meridian Street - Boston, MA 02127

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