E-Central Credit Union is headquartered in Pasadena and is the 126th largest credit union in the state of California. It is also the 1,208th largest credit union in the nation. It was established in 1943 and as of September of 2020, it had grown to 38 employees and 13,137 members at 1 location. E-Central Credit Union has an A health rating.
Field of Membership Restrictions
E-Central Credit Union is open to individuals who live, work, worship, or attend school in California's San Gabriel Valley, the city of Commerce, or 46 named neighboring cities of Commerce. Employees of several Select Employee Groups also qualify for membership. Anyone who belongs to any other credit union qualifies for membership, regardless of where they live, but new accounts must be opened in-branch.
See current membership details
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Professionalism
Very unpolished workers at this credit union. Rude staff who rush and argue with members.
I Would Not Recommend Them To Anyone
I was a customer of E-Central for over 10 years. They gave adequate service, as long as I didn't need anything from them. Otherwise, Customer service was poor, and unhelpful. I had a problem with my account, and became overdrawn. They closed my checking account and left only the savings account open, I talked to their account rep and he would not re-open the checking account. What was worse, was that they reported onto my credit history that I owed them a balance, even though it was paid and I had an active account. I made several calls to get this fixed and they said that they would make the correction to my credit report, but never did. After speaking with the account rep for the fourth time about this he said, "Well, I'm going to need to see you increase your account balance on a regular basis, then I will look into it again." That was the last straw. I had to wait the 7 years for it to come off my record so that I can open an account with another institution. Once I was able to open an account elsewhere, I closed my account with them (yes, during the whole time I couldn't open an account anywhere else, they kept my savings account open and in good standing). I would not recommend them to my worst enemy.
Health Grade Components
| Overall | |
|---|---|
| NCUA # | 62323 |
| Year Chartered | 1943 |
| Employees | 38 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.16% |
| Return on Equity - YTD | 0.92% |
| Annual Interest Income | $4.6MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q3 2020vs Q3 2019 | $187.6MM$163.5MM |
| Loans | Q3 2020vs Q3 2019 | $124.9MM$115.3MM |
| Deposits | Q3 2020vs Q3 2019 | $153.9MM$130.9MM |
| Equity Capital | Q3 2020vs Q3 2019 | $31.9MM$31.6MM |
| Loan Loss Allowance | Q3 2020vs Q3 2019 | $969.00K$795.00K |
| Unbacked Noncurrent Loans | Q3 2020vs Q3 2019 | $1.8MM$647.00K |
| Real Estate Owned | Q3 2020vs Q3 2019 | $0$0 |