E-Central Credit Union is headquartered in Pasadena and is the 125th largest credit union in the state of California. It is also the 1,215th largest credit union in the nation. It was established in 1943 and as of September of 2019, it had grown to 44 employees and 13,772 members at 2 locations. E-Central Credit Union's CD rates are 2X the national average, and it has an A health rating.
Field of Membership Restrictions
E-Central Credit Union of California is open to the residents, people maintaining employment, church members, and registered students in any of the qualifying locations of California that are listed on the credit union website, employees of the credit union affiliated select employer groups, members of any other credit unions, and the family members or household residents of current credit union members.
See current membership details
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Professionalism
Very unpolished workers at this credit union. Rude staff who rush and argue with members.
I Would Not Recommend Them To Anyone
I was a customer of E-Central for over 10 years. They gave adequate service, as long as I didn't need anything from them. Otherwise, Customer service was poor, and unhelpful. I had a problem with my account, and became overdrawn. They closed my checking account and left only the savings account open, I talked to their account rep and he would not re-open the checking account. What was worse, was that they reported onto my credit history that I owed them a balance, even though it was paid and I had an active account. I made several calls to get this fixed and they said that they would make the correction to my credit report, but never did. After speaking with the account rep for the fourth time about this he said, "Well, I'm going to need to see you increase your account balance on a regular basis, then I will look into it again." That was the last straw. I had to wait the 7 years for it to come off my record so that I can open an account with another institution. Once I was able to open an account elsewhere, I closed my account with them (yes, during the whole time I couldn't open an account anywhere else, they kept my savings account open and in good standing). I would not recommend them to my worst enemy.
Data as of Q3 2019
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 62323 |
| Year Chartered | 1943 |
| Employees | 44 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.74% |
| Return on Equity - YTD | 3.83% |
| Annual Interest Income | $5.0MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q3 2019vs Q3 2018 | $163.5MM$161.4MM |
| Loans | Q3 2019vs Q3 2018 | $115.3MM$107.2MM |
| Deposits | Q3 2019vs Q3 2018 | $130.9MM$129.6MM |
| Equity Capital | Q3 2019vs Q3 2018 | $31.6MM$30.5MM |
| Loan Loss Allowance | Q3 2019vs Q3 2018 | $795.00K$812.00K |
| Unbacked Noncurrent Loans | Q3 2019vs Q3 2018 | $647.00K$222.00K |
| Real Estate Owned | Q3 2019vs Q3 2018 | $0$0 |