El Dorado Savings Bank, F.S.B.

OK

El Dorado Savings Bank is great if you're a local. They don't have many locations, but the ones they have are conveniently located, especially the branches where there aren't many other banks or ATMs around (for instance, the Rancho Murieta location). The customer service has always been phenomenal. When you call the phone number on the back of your card, a person actually answers right away. I love that level of personal customer service.

The main issues I've experienced with El Dorado Savings Bank involve convenience. As a result, it became difficult for me to keep them as my primary bank and I ended up switching to a national bank. While I'm happy with my current bank, I'd love if El Dorado Savings did a few things to make it easier to have them as my primary bank. For instance, not having ATM fee reimbursement is pretty ridiculous when you only have a handful of branches. Even when I'm not traveling out of the area, Sacramento is extremely sprawled out and I'd end up spending the same amount in gas trying to avoid an ATM fee.

I also wish they had a more comprehensive online banking service. I understand that this is a small local bank but again, when you only have several locations, I need to be able to do a lot more online so I don't have to drive across town.

Some of the above and beyond customer service they've had in the past has lessened--they're less forgiving about fees and have tightened up certain benefits to having accounts with them. I understand that this was probably a necessity and that people were taking advantage of these services, but I feel they need to do more to compete with large national banks.