Worst Bank, Worst Service. Worst Hidden Fees.
Used to have an account with Old Town bank in Waynesville, NC. They were bought out by Entegra and all the sudden started to receive fees for paper statements ($3), which then droped the account under the minimum amount, and was then charged another fee since it went under a certain amount (From their hidden fees).
Between three accounts there was close to $75 in fees in one month after the switch. Attempted to call the local bank, but was transferred to a horrible call center that couldn't help. Going in person, the older employees who worked with Old Town bank were very sorry but couldn't help either.
Never do business with this terrible bank.
Charges For Phone Calls
My 86 year old mother does not have a computer or internet. When she called this bank, a service charge appeared on her statement for the telephone call. I am appalled! I will encourage her to move her money from this institution as soon as possible.
The Only Bank In The Small Town Of Saluda
You would think that when Macon Bank is the only bank in the small country town of Saluda they would strive to be courteous and respectful towards their customers. Not so.
The employees of the bank in Saluda should read the letter written by CEO, Roger Plemens to his customers.
Data as of Q4 2019
Health Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 11063 |
| Year Established | 1898 |
| Employees | 6999 |
| Primary Regulator | FDIC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.22% |
| Return on Equity - YTD | 12.81% |
| Annual Interest Income | $1.40B |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2019vs Q4 2018 | $39.79B$35.27B |
| Loans | Q4 2019vs Q4 2018 | $28.79B$25.35B |
| Deposits | Q4 2019vs Q4 2018 | $34.46B$30.71B |
| Equity Capital | Q4 2019vs Q4 2018 | $3.76B$3.31B |
| Loan Loss Allowance | Q4 2019vs Q4 2018 | $225.1MM$223.7MM |
| Unbacked Noncurrent Loans | Q4 2019vs Q4 2018 | $141.0MM$114.3MM |
| Real Estate Owned | Q4 2019vs Q4 2018 | $46.5MM$47.2MM |
