First Citizens Bank (NC) is headquartered in Raleigh and is the 3rd largest bank in the state of North Carolina. It is also the 35th largest bank in the nation. It was established in 1898 and as of June of 2022, it had grown to 10,475 employees at 586 locations. First Citizens Bank (NC) has an A health rating.
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The Best Kept Secret in Banking
This bank is insanely great for business banking. I own a business and it is the coolest thing in the world to have an actual banker that has been with a bank for more than 10 years. It's cool because most of the employees have been with the bank for 10+ years. They all give you their cell phone numbers so you never have to call 1800 Banker Bob...instead, it is literally a direct contact to the person that opens your accounts. Any question you have with a deposit or a merchant terminal, they handle it all. They don't have any fees for their accounts or anything as long as you use online statements, but let's be honest, who doesn't use online banking anymore? If you don't you should for your own financial security, but at any rate, that bank is the best ever!!
Life as a First Citizen
As I recently moved to a new area I was in search of a new lcal bank. My parents were already members with First Citizens and so it was natural for me to join as well. I met with a representative and had my checkings account set up quickly. Beyond that not much was different then other institutions. However, two thinkgs stick out in my mind. I needed a new debit card, as my old one was no longer readable, and it was sent to me quickly. Also, the banks new app allows depositing a check by simply taking a picture of it with my phone...very convenient.
Very Unprofessional
First they misspelled my name on the debit card. Then the reissue was never sent out. When visiting the local branch no one could help me in getting a new or temporary card. When inquiring about direct deposit forms, I was told they don’t give them out in branch even though on the website it says they do.
Going Downhill.....
We've been an FCB customer for almost 30 years and I'm about finished with them over issues with their Bill Pay. I've used Bill Pay for personal and business bill payments for years but this month I can't use it as I keep getting error messages. I've been on the phone for hours with support for several days trying to fix it but no one seems to be able to do so...so they've left me hanging. I'm having to go to individual biller sites to pay bills...ridiculous! One of the CSR's told me they recently purchased another bank and they might be having issues with the merge affecting the Bill Pay site. I say I'm all for business growth but first remember your loyal customers!
Data as of Q2 2022
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 11063 |
| Year Established | 1898 |
| Employees | 10475 |
| Primary Regulator | FDIC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.17% |
| Return on Equity - YTD | 12.06% |
| Annual Interest Income | $1.47B |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q2 2022vs Q2 2021 | $107.5B$55.10B |
| Loans | Q2 2022vs Q2 2021 | $66.96B$32.68B |
| Deposits | Q2 2022vs Q2 2021 | $89.43B$48.55B |
| Equity Capital | Q2 2022vs Q2 2021 | $10.92B$4.78B |
| Loan Loss Allowance | Q2 2022vs Q2 2021 | $850.3MM$189.1MM |
| Unbacked Noncurrent Loans | Q2 2022vs Q2 2021 | $597.0MM$183.4MM |
| Real Estate Owned | Q2 2022vs Q2 2021 | $45.2MM$43.7MM |
