First Citizens Bank (NC) is headquartered in Raleigh and is the 3rd largest bank in the state of North Carolina. It is also the 35th largest bank in the nation. It was established in 1898 and as of June of 2022, it had grown to 10,475 employees at 586 locations. First Citizens Bank (NC) has an A health rating.
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1/2/08 - 5.30% Money Market Promotion at a Florida Bank (Sun American)
11/26/06 - 5.75% 12-Month / 5.75% 6-Month CD at a California Bank (Temecula Valley)
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Life as a First Citizen
As I recently moved to a new area I was in search of a new lcal bank. My parents were already members with First Citizens and so it was natural for me to join as well. I met with a representative and had my checkings account set up quickly. Beyond that not much was different then other institutions. However, two thinkgs stick out in my mind. I needed a new debit card, as my old one was no longer readable, and it was sent to me quickly. Also, the banks new app allows depositing a check by simply taking a picture of it with my phone...very convenient.
Very Unprofessional
First they misspelled my name on the debit card. Then the reissue was never sent out. When visiting the local branch no one could help me in getting a new or temporary card. When inquiring about direct deposit forms, I was told they don’t give them out in branch even though on the website it says they do.
Going Downhill.....
We've been an FCB customer for almost 30 years and I'm about finished with them over issues with their Bill Pay. I've used Bill Pay for personal and business bill payments for years but this month I can't use it as I keep getting error messages. I've been on the phone for hours with support for several days trying to fix it but no one seems to be able to do so...so they've left me hanging. I'm having to go to individual biller sites to pay bills...ridiculous! One of the CSR's told me they recently purchased another bank and they might be having issues with the merge affecting the Bill Pay site. I say I'm all for business growth but first remember your loyal customers!
Saving with a bank I trust
I have been banking with First Citizens since college. My mother used to visit the bank daily for work. When I opened my checking account, she introduced me personally to two bankers by name. The first banker eventually talked me into opening a savings account. It seemed odd at the time - I was more than broke. But once I graduated from high school and started my first real job, I piled as much money as I could into that savings account. Eventually, the other banker noticed I had three times the minimum in my account. He called me because he knew I wasn't getting the best interest rate on that money. I explained that I was getting ready to pay off a big debt in one chunk, but that I would keep his ideas in mind. Once that debt was paid, I took his advice seriously. Again I piled money into my savings account. And in my second year of my "real job," I walked into his office and asked him to help me set up a CD.
Data as of Q2 2022
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 11063 |
| Year Established | 1898 |
| Employees | 10475 |
| Primary Regulator | FDIC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.17% |
| Return on Equity - YTD | 12.06% |
| Annual Interest Income | $1.47B |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q2 2022vs Q2 2021 | $107.5B$55.10B |
| Loans | Q2 2022vs Q2 2021 | $66.96B$32.68B |
| Deposits | Q2 2022vs Q2 2021 | $89.43B$48.55B |
| Equity Capital | Q2 2022vs Q2 2021 | $10.92B$4.78B |
| Loan Loss Allowance | Q2 2022vs Q2 2021 | $850.3MM$189.1MM |
| Unbacked Noncurrent Loans | Q2 2022vs Q2 2021 | $597.0MM$183.4MM |
| Real Estate Owned | Q2 2022vs Q2 2021 | $45.2MM$43.7MM |
