Equitable Savings and Loan Association

Unprofessional

My husband and I have banked here for years together and separetley.  The last 2 years has been a host of problems.  My hubby obtained a mortgage against a free and clear property.  Mysteriously after a year or so my name appeared on the loan documents.  i never applied for or signed anyhting in relation to this loan but they have put me on it anyway.  Twice now they have taken the payment for said loan out of our checking account without any authorization.

 

 Another HUGE issue is the branch we use in yuma ( population 3000 1 main rd) will go days even a week or more without checking their mail.  The box is accross "main street" from the bank.  This after particularry tight times has caused my paychecks ( we are not offered direct deposit) to go undepostied and has even caused other checks to bounce.  now they did straighten it out back then but are now doing the exact same thing.  We now have to call and ask if they have checked their mail.  my hubby did so this morning at 10 am.  He was told no no one had gone accross the street yet but they would.  At noon he called again only to be told Yes they had grabbed mail but hadn't bothered to check it over yet hold on....yep your wifes paycheck is here we will process in a minute.  30 minutes later still not processed.  

 

When my hubby was injured at work and we for the first time would  became late on the loan payment my hubby called Bev the manager of said branch.  He explained EXACTLY the day it would be caught up and the situation.  she proceded to call him again and again asking about the payment BEFORE iteven became 30 days late and before the date he said it would be and was paid.  when i call the main branch in Sterling they try to route to to the EXACT people causing the problem to lodge my compalint with. We are closing our accounts and would honestly advise anyone thing of banking here to rethink that