Evergreen National Bank

Evergreen National Bank

12/31/12

This is a very poor bank.   "Evergreen National" uses the local name of their community to exploit wealthier customers, while providing rude and inferior bank products and services.  In fact they frequently report old and/or conflicting information, which leads to problems.  Their systems are way behind the true "national" banks in the area, such as Chase.  

If you challenge them about purporting bad data, first they'll try to blame anyone else.  In my case, they quickly blamed a teller then shifted to their bill-pay service they offer (ownership information unavailable) and said they have nothing to do with them!  If you keep pushing they'll start assessing questionable fees for their mistakes that are impossible to dispute impartially, and they know this.

Exasperated, a letter to top management took a full 6 weeks to get a reply.  This is consistent with their terrible customer service that permeates management.  Honestly I was surprised to even get a reply.  (My next step will be DORA that regulates banks in CO.)

If you check their bank health on bankrate.com or elsewhere you'll find they are very below average at 2 stars out of 5.  This is a bad bank.  BEWARE.

Signed/Evergreen CO resident since 1976