So Far, Customer Service Is Non-Existent
I applied for a Kasasa Checking account online. My application was submitted on Sep. 1st. The credit union emailed me and said they would contact me "within one business day". As of Sep. 4th, they have not contacted me about opening my Kasasa checking account, even though I have called them and left a voice mail and emailed them twice. They hide behind their voicemail to censor incoming calls. So far, they have not made it possible to contact a living, breathing human being on the phone. I hope this is not a harbinger of things to come. Perhaps I should try another bank or credit union? Perhaps I will finally hear from them by Sep. 8th or 9th? That is definitely not honoring their commitment to me, to contact me within one business day (of September 1st). P.S. They did reply to one email only to tell me that I had never applied for a Kasasa checking account, which is completely false. Family Savings Credit Union originally sent me an email stating "Application Successful
Confirmation Number: 55e5f6be6e720". Beyond this, they have completely dropped the ball.
Update - 09/04/2014 I was contacted by Family Savings Credit Union at 4:50 pm. The woman I spoke with attempted to defend herself and blame my for the problems. After several minutes of trying to place the blame on me, she finally admitted that I applied for a Kasasa Cash account with Family Savings Credit Union of September 1st - "Your application for Kasasa Cash was submitted.
You will be contacted within one business day by a representative at Family Savings Credit Union." My evidence of my application is "Application Successful
Confirmation Number: 55e5f6be6e720".
Once again, I was not contacted by Family Savings Credit Union until 4:50 pm on Sep. 4th. And this conversation was an unpleasant one. It felt like I was debating with a sleazy politician or a lawyer. The credit union representative initially refused to acknowledge the truth or admit any facts. Only because I persisted did I finally get an "I'm sorry". And that was it...I will not do business or open an account with this Credit Union. Prior to applying for my Kasasa Cash account online, I had emailed Family Savings Credit Union from my another email account and asked them a question about Kasasa Cash. In my unpleasant phone conversation today, the Family Savings Credit Union employee kept falsely claiming that I was wrong...Family Savings Credit Union had contacted me...but her answers were deceitful. Yes...Family Savings had previously contacted me at another email address to answer a general question that I had asked about their Kasasa Checking account. But this had NOTHING to do with my subsequent application for a Kasasa Cash checking account. Answering a previous question...I asked them "Does an ACH withdrawal count as a debit transaction with a Kasasa checking account?"...their answering this question does not qualify as contacting me regarding my online application to open a Kasasa Cash account. Talking with this woman was like talking with a sleazy defense attorney. Family Savings Credit Union emailed me at another email address and answered
An ach withdrawal does not count toward a KASASA transaction because the transactions have to come from the debit card.
Family Savings Credit Union
1-888-311- FSCU(3728) or (256) 543-9530."
So according to Family Savings Credit Union and their twisted logic, I am wrong in saying they never contacted me about my application to open a Kasasa Cash account. I feel like I need to take a shower now, after finally talking with them. Regardless of their trickery and verbal gymnastics, I repeat my claim. I applied for a Kasasa Cash checking account with Family Savings Credit Union on September 1st. They sent me an automatic reply email on September 1st stating that they would contact me "within one business day" regarding my successful online account application. Three (3) business days later (on Sep. 4th), I finally heard from Family Savings Credit Union regarding my online account application (they finally told me my application was unsuccessful). Apparently, someone from the FSCU has read or heard my complaint and they called me to basically blame me, defend themselves and cover their actions. Truly pathetic customer service! The FSCU employee begrudgingly admitted that my claim was true at the end of our conversation and finally said "I'm sorry." And finally, I agree with something that FSCU says. Family Savings Credit Union of Gadsden, Alabama is SORRY! Instead of finally contacting me to apologize and help me to open my account, they called me to defend themselves, justify their position and to falsely deny my complaint. Thank you for revealing your true character FSCU, I will not waste any more time with your credit union. When FSCU called me today at 4:50 pm, they called me today to DENY my accusation, NOT to help me. But I speak the truth. Beware of Family Savings Credit Union of Gadsden, Alabama. When they finally did contact me today, they told me my online application was unsuccessful and that I must apply for the checking account in person at a branch office...which directly contradicts this statement from their website "Application Successful
Confirmation Number: 55e5f6be6e720". Most of what FSCU has told me is simply not true! Contacting an applicant 3 business days later is not contacting an applicant within one business day (which was my original complaint). However, the Family Savings Credit Union representative argued repeatedly with me over this before she FINALLY admitted that yes...3 business days is longer than 1 business day. But only after she repeatedly claimed that FSCU did contact me about my online application to open my Kasasa Cash checking account sooner than three business days, which is 100% false and 100% not true! In their refusal to initially admit the truth, they were being deceitful with me...which makes me angry.
Yes, I am making a big deal about what seems like a minor matter because in my interaction with Family Savings Credit Union, their responses have been downright DECEITFUL and UNDERHANDED. Give me a break! And the only thing that I can do about it is to let all of you know what happened, which is what I'm doing now.