Family Trust Federal Credit Union

Overview / Commentary
225 White St W
Rock Hill, SC 29730

Family Trust Federal Credit Union is headquartered in Rock Hill and is the 10th largest credit union in the state of South Carolina. It is also the 573rd largest credit union in the nation. It was established in 1957 and as of September of 2022, it had grown to 139 employees and 51,734 members at 7 locations. Family Trust Federal Credit Union has an A health rating.

Field of Membership Restrictions

Membership is open to anyone who lives, works, worships, or attends school in York County.
See current membership details

Reviews (3)

Overall An OK Bank But Serious Customer Service Issues

Posted by: |

I've been with this credit union for over 12 years and I've seen customer service steadily decline. They really just don't care anything about their members or their concerns. I wrote a letter to the president and he ignored it. They act like they are Bank of America or something instead of the small credit union they really are.

Terrible Business Practices

Posted by: |

I have had nothing but problems with the atms, website and debit cards so I quit using the account. Apparently, something that was set up on automatic withdrawal went through after I was no longer using the account and put me in the negative for about $20. I never received any notice from the credit union but did realize it on my own and money was deposited taking it out of the negative, yet they closed my account. I still received nothing telling me my account was being closed, just a refund check for the money that was in my checking account. I then went online to find out what was going on, and it said I have no access to any accounts which is when I knew they had indeed closed my account. This is absolutely ridiculous considering that is the one and only time I have EVER been in the negative and it was cleared up without them even contacting me. Terrible way to do business and treat people. I recommend taking your business elsewhere.

Horrible Customer Service

They charged me $96 for being less than $10 overdrafted.


Health Grade Components

NCUA #11554
Year Chartered1957
Primary Regulator
Profit Margin
Return on Assets - YTD0.48%
Return on Equity - YTD5.1%
Annual Interest Income$15.2MM
Assets and Liabilities
AssetsQ3 2022vs Q3 2021$695.4MM$653.8MM
LoansQ3 2022vs Q3 2021$470.7MM$405.3MM
DepositsQ3 2022vs Q3 2021$607.8MM$567.9MM
Equity CapitalQ3 2022vs Q3 2021$65.6MM$61.9MM
Loan Loss AllowanceQ3 2022vs Q3 2021$1.1MM$1.8MM
Unbacked Noncurrent LoansQ3 2022vs Q3 2021$1.8MM$1.5MM
Real Estate OwnedQ3 2022vs Q3 2021$0$0

Rates for Family Trust Federal Credit Union are currently being reviewed.


Family Trust Federal Credit Union Locations
Branch Office2700 Celanese RdRock Hill, SC 29732-9406
Branch Office1219 Highway 55 EClover, SC 29710
Branch Office430 Mercantile PlaceFort Mill, SC 29715
Branch Office1615 Progress WayRock Hill, SC 29730
Branch Office1690 Old York RdYork, SC 29745
Branch Office1490 Albright RdRock Hill, SC 29730
Corporate Office225 White St WRock Hill, SC 29730-4039

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