Reviews (8)

Low Rates And Excellent Service

Posted by: |

We have been using First New England for over 25 years.  We just got a new loan to consolidate some older loans.  We are always impressed with the service that we get here.  Everything is explained well and set up for online payments that make it so easy and convenient. If you have good credit, they always have the lowest rates around. Thank you Cindy for all you do.  We will never get a loan anywhere else!
Lorraine & Tom Tuller

Good for Limited Banking

I have been a long time member of Finex and generally think that they have good customer service and banking services. However, in the last several years, they have closed the branch closest to my home and decreased their hours which makes it difficult when I need to interact with the bank. Additionally, they have replaced human tellers with "digital tellers" that you must interact with via webcam in most branches. I find this difficult and would prefer an actual person. My last complaint is that the bank does not have a good fraud detection system. In the past, they have simply shut off my debit card without warning when they identified "fraud" and were unable to tell me why they suspected fraud or what triggered this shutoff. I would then have to wait to receive a new card in the mail which could take a long time (and once they even forgot to send the card for several weeks). I wish they had a better system like other banks that simply text/email you an alert to ask if you made a specific purchase.

I Highly Recommend Their Services

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Rewards Checking

Posted by: |

If you opened a rewards checking account when rates were better, close it now! They charged me a $10 fee for not meeting the ACH requirement, and they didn't even send me a disclosure ahead of time that stated such! Their site still maintains it is a "free" checking account when the requirements aren't met, but obviously there's strings to that.

What kind of financial institution changes the rules without fully notifying customers of the change and allowing them full access to those rules? FNEFCU would fit into that category.

Poor Customer Service

Posted by: |

I recieved a Car Loan with First Connecticut through AAA. AAA service is great. I signed an agreement to have the loan come out of my bank account in early December. I noticed that the funds were not taking by the end of December. I reached out mutiple times with no resolution. I then start getting collection calls and emails from Finex who merged wtih First Connecticut. No one repsones to fixing the ACH problem. As a CFO I would lose all my customers with this type of poor service.

Terrible Bank-Customer Service

Fees are terrible, customer service terrible, rates terrible. Stay away from this bank.
I needed to withdrawal money from my account, I tried to call and left 4 messages letting them know what I needed to do. No one ever answered the phone, I left 4 messages, no one ever called back.
When I went to the bank to get the money they wouldn't let me have my own money because I didn't get an approval. I couldn't get an approval because they don't answer the damn phone and they don't call back when you leave messages!
But also they wouldn't give me MY OWN MONEY!
Terrible customer service. I strongly recommend anyone to stay away from this bank.

Stay Away ! Far Away!

Had a rewards checking account that fell into disuse.

To keep it active, I would write a check for a few dollars once a year.

It had a balance of approx $350.

The other day I found out that, despite "activity" they began charging me $15 a month

for the past 2 years. My $350 turned into $50.

They basically stole my money.

When I pointed out to them that their REWARDS checking account disclosure said

"No service charges" and something to the effect that if you didn't maintain the Rewards Checking account

activity level, they would revert the account to a FREE CHECKING account, they told me "to bad"

Can you imagine having $200 stolen from you without so much as a letter, e-mail, phone call?


They said that they were "planning" on notifying people in this situation in the future.

Stay away !

Stay far awy!



Health Grade Components

NCUA #68662
Year Chartered1938
Primary Regulator
Profit Margin
Return on Assets - YTD-0.74%
Return on Equity - YTD-8.24%
Annual Interest Income$5.8MM
Assets and Liabilities
AssetsQ4 2023vs Q4 2022$150MM$104.6MM
LoansQ4 2023vs Q4 2022$119.3MM$77.6MM
DepositsQ4 2023vs Q4 2022$121.4MM$88.5MM
Equity CapitalQ4 2023vs Q4 2022$13.6MM$10.1MM
Loan Loss AllowanceQ4 2023vs Q4 2022$1.3MM$561K
Unbacked Noncurrent LoansQ4 2023vs Q4 2022$2.4MM$206K
Real Estate OwnedQ4 2023vs Q4 2022$0$0

Rates for Finex are currently being reviewed.


Finex Locations
Branch Office616 Burnside AveEast Hartford, CT 06108
Branch Office62 Hyde AveVernon, CT 06066-4503
Branch Office159 S Turnpike RdWallingford, CT 06492-4327

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