Popular Accounts at this Credit Union

1.00%Reward CheckingAxcess Rewards Checking (General Membership)
1.23%5-year CD60 Month CD - General
0.55%1-year CD12 Month CD - General

Overview / Commentary
616 Burnside Ave
East Hartford, CT 06108

Finex is headquartered in East Hartford and is the 20th largest credit union in the state of Connecticut. It is also the 1,752nd largest credit union in the nation. It was established in 1938 and as of June of 2018, it had grown to 28 employees and 9,291 members at 2 locations. Finex's savings rates are 3X the national average, and it has a B health rating.

Field of Membership Restrictions

Membership in Finex is open to those who live, work, or worship in Hartford or Tolland counties, or have a family member who is already a member.
See current membership details

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Reviews (6)

Low Rates And Excellent Service

Posted by: Lorraine | Jul 2, 2013

We have been using First New England for over 25 years.  We just got a new loan to consolidate some older loans.  We are always impressed with the service that we get here.  Everything is explained well and set up for online payments that make it so easy and convenient. If you have good credit, they always have the lowest rates around. Thank you Cindy for all you do.  We will never get a loan anywhere else!
Lorraine & Tom Tuller

Good for Limited Banking

I have been a long time member of Finex and generally think that they have good customer service and banking services. However, in the last several years, they have closed the branch closest to my home and decreased their hours which makes it difficult when I need to interact with the bank. Additionally, they have replaced human tellers with "digital tellers" that you must interact with via webcam in most branches. I find this difficult and would prefer an actual person. My last complaint is that the bank does not have a good fraud detection system. In the past, they have simply shut off my debit card without warning when they identified "fraud" and were unable to tell me why they suspected fraud or what triggered this shutoff. I would then have to wait to receive a new card in the mail which could take a long time (and once they even forgot to send the card for several weeks). I wish they had a better system like other banks that simply text/email you an alert to ask if you made a specific purchase.

Rewards Checking

Posted by: cjdtech | Dec 8, 2010

If you opened a rewards checking account when rates were better, close it now! They charged me a $10 fee for not meeting the ACH requirement, and they didn't even send me a disclosure ahead of time that stated such! Their site still maintains it is a "free" checking account when the requirements aren't met, but obviously there's strings to that.

What kind of financial institution changes the rules without fully notifying customers of the change and allowing them full access to those rules? FNEFCU would fit into that category.

Terrible Bank-Customer Service

Fees are terrible, customer service terrible, rates terrible. Stay away from this bank.
I needed to withdrawal money from my account, I tried to call and left 4 messages letting them know what I needed to do. No one ever answered the phone, I left 4 messages, no one ever called back.
When I went to the bank to get the money they wouldn't let me have my own money because I didn't get an approval. I couldn't get an approval because they don't answer the damn phone and they don't call back when you leave messages!
But also they wouldn't give me MY OWN MONEY!
Terrible customer service. I strongly recommend anyone to stay away from this bank.

Stay Away ! Far Away!

Had a rewards checking account that fell into disuse.

To keep it active, I would write a check for a few dollars once a year.

It had a balance of approx $350.

The other day I found out that, despite "activity" they began charging me $15 a month

for the past 2 years. My $350 turned into $50.

They basically stole my money.

When I pointed out to them that their REWARDS checking account disclosure said

"No service charges" and something to the effect that if you didn't maintain the Rewards Checking account

activity level, they would revert the account to a FREE CHECKING account, they told me "to bad"

Can you imagine having $200 stolen from you without so much as a letter, e-mail, phone call?


They said that they were "planning" on notifying people in this situation in the future.

Stay away !

Stay far awy!


Additional Factors: Institutions with a small asset base, a short operating history, or negative return on assets can represent an instability risk beyond what their financial ratios indicate. Finex has a relatively low asset base.

Health Grade Components

NCUA #68662
Year Chartered1938
Primary Regulator
Profit Margin
Return on Assets - YTD0.09%
Return on Equity - YTD1.15%
Annual Interest Income$1.5MM
Assets and Liabilities
AssetsQ2 2018vs Q2 2017$87.2MM$81.6MM
LoansQ2 2018vs Q2 2017$62.0MM$58.4MM
DepositsQ2 2018vs Q2 2017$73.3MM$66.7MM
Equity CapitalQ2 2018vs Q2 2017$7.0MM$6.7MM
Loan Loss AllowanceQ2 2018vs Q2 2017$400.00K$400.00K
Unbacked Noncurrent LoansQ2 2018vs Q2 2017$1.3MM$876.00K
Real Estate OwnedQ2 2018vs Q2 2017$0$0
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* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

Finex Savings Account Rates

1.45%$10k$100kAxcess High Rate Savings - Relationship
1.45%$10k$100kAxcess High Rate Savings - General
0.30%--IRA Money Maximizer - General
0.30%--Roth Maximizer - General
0.30%--IRA Money Maximizer - Relationship
0.30%--Roth Maximizer - Relationship
0.10%--Prime Share Savings - General
0.10%--Prime Share Savings - Relationship

Finex Money Market Rates

1.45%$50k-Advantage Maximizer - Relationship
0.30%*$50k*-Money Maximizer - General
OTHER TIERS: 0.10% $2.5k - $25k | 0.15% $25k - $50k
0.30%*$50k*-Money Maximizer - Relationship
OTHER TIERS: 0.10% $2.5k - $25k | 0.15% $25k - $50k

Finex Checking Account Rates

2.02%*-$25kAxcess Rewards Checking (Premier Account Members)
OTHER TIERS: 0.20% $25k+
1.00%*-$25kAxcess Rewards Checking (General Membership)
OTHER TIERS: 0.20% $25k+

Finex CD Rates

2.35%$1k-60 Month CD - Relationship
1.95%$1k-48 Month CD - Relationship
1.80%$1k-36 Month CD - Relationship
1.26%$1k-18 Month CD Special - Relationship (New Money Only)
1.23%$1k-60 Month CD - General
1.09%$1k-24 Month CD - Relationship
1.08%$1k-48 Month CD - General
1.00%$1k-9 Month CD Special - Relationship (New Money Only)
0.98%$1k-36 Month CD - General
0.84%$1k-24 Month CD - General
0.80%$1k-18 Month CD - Relationship
0.75%$1k-12 Month CD - Relationship
0.75%$1k-6 Month CD Special - Relationship (New Money Only)
0.60%$1k-6 Month CD - Relationship
0.55%$1k-12 Month CD - General
0.55%$1k-18 Month CD - General
0.40%$1k-6 Month CD - General

Finex IRA Rates

2.35%$1k-60 Month IRA CD - Relationship
1.95%$1k-48 Month IRA CD - Relationship
1.80%$1k-36 Month IRA CD - Relationship
1.26%$1k-18 Month IRA CD Special - Relationship (New Money Only)
1.23%$1k-60 Month IRA CD - General
1.09%$1k-24 Month IRA CD - Relationship
1.08%$1k-48 Month IRA CD - General
1.00%$1k-9 Month IRA CD Special - Relationship (New Money Only)
0.98%$1k-36 Month IRA CD - General
0.84%$1k-24 Month IRA CD - General
0.80%$1k-18 Month IRA CD - Relationship
0.75%$1k-12 Month IRA CD - Relationship
0.75%$1k-6 Month IRA CD Special - Relationship (New Money Only)
0.60%$1k-6 Month IRA CD - Relationship
0.55%$1k-12 Month IRA CD - General
0.55%$1k-18 Month IRA CD - General
0.40%$1k-6 Month IRA CD - General

Finex Locations
Branch Office616 Burnside AveEast Hartford, CT 06108
Branch Office62 Hyde AveVernon, CT 06066-4503

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