First Bank & Trust (Brookings, SD)

Overview / Commentary
520 6th Street
Brookings, SD 57006

First Bank & Trust (Brookings, SD) is headquartered in BROOKINGS and is the 5th largest bank in the state of South Dakota. It is also the 292nd largest bank in the nation. It was established in 1925 and as of March of 2024, it had grown to 690 employees at 22 locations. First Bank & Trust (Brookings, SD) has an A health rating.

Reviews (1)

Very Bad Customer Service/Disputes Department

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Everything will be fine until you have a problem with a charge. I have been disputing an unauthorized charge for nine months without any resolution. I haven't been presented any evidence in that time that the charge is valid-and the balance is once again showing that I owe it. They seem to have a strategy of making it as hard as possible to communicate by offering only mail and fax to communicate with their different deadlines. Also, customer service will make it as hard as possible as well to solve the issue by simply just hanging -up, with one day hanging-up on me 5 times. It's hard to believe there is any investigation at all regarding the unauthorized charge-they just want you to go away. I have had to file a complaint with the FDIC for help in dealing with this bank's credit card department in hopes of resolving this before I terminate the account. Do not use this bank.


Health Grade Components

FDIC Certificate #3973
Year Established1925
Primary RegulatorFDIC
Profit Margin
Return on Assets - YTD2.29%
Return on Equity - YTD23.35%
Annual Interest Income$56.5MM
Assets and Liabilities
AssetsQ1 2024vs Q1 2023$4.63B$4.28B
LoansQ1 2024vs Q1 2023$3.48B$3.11B
DepositsQ1 2024vs Q1 2023$3.92B$3.73B
Equity CapitalQ1 2024vs Q1 2023$464MM$432.1MM
Loan Loss AllowanceQ1 2024vs Q1 2023$42MM$38.1MM
Unbacked Noncurrent LoansQ1 2024vs Q1 2023$11.5MM$4.7MM
Real Estate OwnedQ1 2024vs Q1 2023$6.9MM$8.2MM
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First Bank & Trust (Brookings, SD) Savings Account Rates

0.05%$0-Kids-N-Coins Club
0.05%$0-Cache Teen Savings

First Bank & Trust (Brookings, SD) Checking Account Rates

1.25%*$0$25keasyGROW Checking
OTHER TIERS: 0.39% $25k+


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