First Bank & Trust (Brookings, SD) is headquartered in BROOKINGS and is the 5th largest bank in the state of South Dakota. It is also the 295th largest bank in the nation. It was established in 1925 and as of March of 2025, it had grown to 703 employees at 22 locations. First Bank & Trust (Brookings, SD) has an A health rating.
Very Bad Customer Service/Disputes Department
Everything will be fine until you have a problem with a charge. I have been disputing an unauthorized charge for nine months without any resolution. I haven't been presented any evidence in that time that the charge is valid-and the balance is once again showing that I owe it. They seem to have a strategy of making it as hard as possible to communicate by offering only mail and fax to communicate with their different deadlines. Also, customer service will make it as hard as possible as well to solve the issue by simply just hanging -up, with one day hanging-up on me 5 times. It's hard to believe there is any investigation at all regarding the unauthorized charge-they just want you to go away. I have had to file a complaint with the FDIC for help in dealing with this bank's credit card department in hopes of resolving this before I terminate the account. Do not use this bank.
Data as of Q1 2025
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 3973 |
| Year Established | 1925 |
| Employees | 703 |
| Primary Regulator | FDIC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.91% |
| Return on Equity - YTD | 8.61% |
| Annual Interest Income | $60.7MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q1 2025vs Q1 2024 | $4.79B$4.63B |
| Loans | Q1 2025vs Q1 2024 | $3.46B$3.48B |
| Deposits | Q1 2025vs Q1 2024 | $4.08B$3.92B |
| Equity Capital | Q1 2025vs Q1 2024 | $503.5MM$464MM |
| Loan Loss Allowance | Q1 2025vs Q1 2024 | $43.4MM$42MM |
| Unbacked Noncurrent Loans | Q1 2025vs Q1 2024 | $6.6MM$11.5MM |
| Real Estate Owned | Q1 2025vs Q1 2024 | $8.2MM$6.9MM |
