First Basin Credit Union is headquartered in Odessa and is the 74th largest credit union in the state of Texas. It is also the 886th largest credit union in the nation. It was established in 1965 and as of December of 2019, it had grown to 97 employees and 27,407 members at 8 locations. First Basin Credit Union has an A health rating.
Field of Membership Restrictions
First Basin Credit Union of Texas is open to the residents, church members, and the people that maintain employment within the Permain Basin area.
See current membership details
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A Credit Union That Works For You
I've been a customer of First Basin Credit Union for almost 20 years. I've never had any problem with my accounts that the staff can not fix. They're always exceptional in their service and willingness to take ownership of issues. This week, I needed copies of some checks that had cleared my account. I tried the online banking system and was unable to pull up copies of two of the checks. I went into my nearest location and asked if there was an issue with the system or if it was just me. The representative logged into my account to see exactly what the problem was, but the checks wouldn't pull up for her either. She got her supervisor to call the main office and inquire to the IT department. Turns out the checks were processed in a different way that prevented an image from being added, so they waived the reprint fees for me and manually printed the copies I needed. Just one example of how the credit union goes above and beyond to solve problems for their customers. Very pleased and will be a lifelong customer!
A nice place to do business
This credit union has several branches in local area. The branches are open later than what some might consider banker's hours which is definitely a great thing for the busy business man or woman. The credit union really prides themselves on having great customer service and are always very friendly with a greeting when you walk in. When having issues they are resolved to my satisfaction and often they will even wave overdraft fees if you aren't a habitual hot check writer. Their website is well maintained and easy to find exactly what you need. I will say that they do not offer some of the features and products that the big name banks do, so that was a reason that I do not do all my banking solely with the credit union. Overall I would recommend this credit union to anyone looking to open a new account with cheap fees and excellent customer service. They really go above and beyond to make it worth your while.
Worst Experience With A Bank Ever
If I could give zero stars I would. BEWARE you can't pay loan online or over the phone!!! You have to write a check and mail it or bring it to them, both extremely inconvenient options. I live in Lubbock and the branch is only open 10-3 Tuesday and Thursday. Then when I tried to mail the payment, they claimed they never got it, called me a liar and threatened repo! I have excellent credit and payment history, and have NEVER had an issue like this with another bank, much less have been threatened, and spoken to in that way. If I knew how they did business I would have never let the finance guy at the dealership use them.
Their Customers Mean Little To Them
The customer service is ok to a point, but how they deal with a dual customer account is not balanced.
Data as of Q4 2019
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 67609 |
| Year Chartered | 1965 |
| Employees | 97 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.96% |
| Return on Equity - YTD | 9.18% |
| Annual Interest Income | $11.0MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2019vs Q4 2018 | $269.5MM$262.8MM |
| Loans | Q4 2019vs Q4 2018 | $182.4MM$212.3MM |
| Deposits | Q4 2019vs Q4 2018 | $230.9MM$225.6MM |
| Equity Capital | Q4 2019vs Q4 2018 | $28.4MM$25.7MM |
| Loan Loss Allowance | Q4 2019vs Q4 2018 | $2.0MM$1.6MM |
| Unbacked Noncurrent Loans | Q4 2019vs Q4 2018 | $1.9MM$2.7MM |
| Real Estate Owned | Q4 2019vs Q4 2018 | $0$0 |