First Basin Credit Union

Popular Accounts at this Credit Union

APY	ACCOUNT TYPE	ACCOUNT NAME
1.60%	5-year CD	60 Month CD 2.35% - Synchrony Bank 60 Month CD
0.60%	1-year CD	12 Month CD 1.40% - Synchrony Bank 12 Month CD
0.30%	Savings	Regular Share Account 1.20% - Synchrony Bank High Yield Savings

View all First Basin Credit Union rates »

Overview / Commentary

www.firstbasin.com

800-322-7242

2740 N County Rd W
Odessa, TX 79764

First Basin Credit Union is headquartered in Odessa and is the 82^nd largest credit union in the state of Texas. It is also the 983^rd largest credit union in the nation. It was established in 1965 and as of March of 2017, it had grown to 95 employees and 22,063 members at 8 locations. First Basin Credit Union has an A health rating.

Field of Membership Restrictions

First Basin Credit Union of Texas is open to the residents, church members, and the people that maintain employment within the Permain Basin area.
See current membership details

A Credit Union That Works For You

Posted by: SMDC324 | Mar 22, 2016

I've been a customer of First Basin Credit Union for almost 20 years. I've never had any problem with my accounts that the staff can not fix. They're always exceptional in their service and willingness to take ownership of issues. This week, I needed copies of some checks that had cleared my account. I tried the online banking system and was unable to pull up copies of two of the checks. I went into my nearest location and asked if there was an issue with the system or if it was just me. The representative logged into my account to see exactly what the problem was, but the checks wouldn't pull up for her either. She got her supervisor to call the main office and inquire to the IT department. Turns out the checks were processed in a different way that prevented an image from being added, so they waived the reprint fees for me and manually printed the copies I needed. Just one example of how the credit union goes above and beyond to solve problems for their customers. Very pleased and will be a lifelong customer!

Comment

1

A nice place to do business

Posted by: bigjon | Dec 29, 2014

This credit union has several branches in local area. The branches are open later than what some might consider banker's hours which is definitely a great thing for the busy business man or woman. The credit union really prides themselves on having great customer service and are always very friendly with a greeting when you walk in. When having issues they are resolved to my satisfaction and often they will even wave overdraft fees if you aren't a habitual hot check writer. Their website is well maintained and easy to find exactly what you need. I will say that they do not offer some of the features and products that the big name banks do, so that was a reason that I do not do all my banking solely with the credit union. Overall I would recommend this credit union to anyone looking to open a new account with cheap fees and excellent customer service. They really go above and beyond to make it worth your while.

Comment

2

Worst Experience With A Bank Ever

Posted by: shawnywill | May 19, 2017

If I could give zero stars I would. BEWARE you can't pay loan online or over the phone!!! You have to write a check and mail it or bring it to them, both extremely inconvenient options. I live in Lubbock and the branch is only open 10-3 Tuesday and Thursday. Then when I tried to mail the payment, they claimed they never got it, called me a liar and threatened repo! I have excellent credit and payment history, and have NEVER had an issue like this with another bank, much less have been threatened, and spoken to in that way. If I knew how they did business I would have never let the finance guy at the dealership use them.

Comment

1

Their Customers Mean Little To Them

Posted by: Miss_Jones | Aug 5, 2011

The customer service is ok to a point, but how they deal with a dual customer account is not balanced.

1

Health

A

Data as of Q1 2017

Learn why bank health matters

Health Grade Components

Overall
NCUA #	67609
Year Chartered	1965
Employees	95
Primary Regulator

Profit Margin
Return on Assets - YTD	0.48%
Return on Equity - YTD	4.75%
Annual Interest Income	$2.1MM

Assets and Liabilities
Assets	Q1 2017vs Q1 2016	$216.4MM$207.8MM
Loans	Q1 2017vs Q1 2016	$167.0MM$137.2MM
Deposits	Q1 2017vs Q1 2016	$186.5MM$185.1MM
Equity Capital	Q1 2017vs Q1 2016	$21.2MM$20.2MM
Loan Loss Allowance	Q1 2017vs Q1 2016	$1.2MM$983.00K
Unbacked Noncurrent Loans	Q1 2017vs Q1 2016	$379.00K$584.00K
Real Estate Owned	Q1 2017vs Q1 2016	$0$0

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