First Century Bank, National Association (GA)

STAY AWAY FROM THIS BANK

I went through the Costco program and decided to go with this bank because of their low rates low costs, but that was a major mistake. I locked in my rate for my refinance with this bank and gave them every document to get approval through their underwriting department, but they kept asking for more bank statements every month because it was taking them so long to close the loan. My credit score was around 770 my annual income was $200K, but they wanted detailed information about everything and I gave that all to them. But four months went by and they still had not closed my loan in time. I kept emailing the loan officer over and over about when the closing would happen, and he kept telling me this Friday, next Friday, I'll be in touch with you to let you know, etc. When the lock in deadline passed, he told me that I needed to re-lock, but either at a higher rate or pay more money out of pocket to get the same rate. When I agreed to pay some money to get the same 3.875% rate with them paying the other half, he agreed. But then they again weren't able to close within the 15 day lock in period that the loan officer put me in. When I contacted him to find out what was going on, I got an out of office reply, so I emailed his manager, who told me that we were not going to be able to close and that I would need to re-lock and go through underwriting all over again. The worst experience ever!!! Highly recommend that you stay away from this bank.