First Dakota National Bank is headquartered in Yankton and is the 7th largest bank in the state of South Dakota. It is also the 440th largest bank in the nation. It was established in 1872 and as of June of 2022, it had grown to 349 employees at 17 locations. First Dakota National Bank has an A health rating.
I have banked at a variety of banks in town, however, I have never had the level of exceptional service that First Dakota National Bank offers! They truly treat their customers as partners in their success. They have always been there for all of my needs both personally and professionally. You will not find a bank in town that offers better perks, products, and professionalism then FDNB!
Luckily I was at my house. Awaken by my phone to fraud charges. I am glad that I was alerted, but now my card is closed. I have to travel out of town and have no way of accessing my money. NOBODY in the office. Its Sunday. Supposed to have a wonderful high class bank. NOT HAPPENING. This bank contacted my ex wife about the charges. She was supposedly removed from it. All information updated. That never happened. Guess I will start looking for a new bank.
I explained to my personal banker that I will be having charges go through my account and knowing that I was not able to cover them right away, I asked for them to be returned along with all future transactions from this merchant. I told her I would work it out with the merchant. Well, she and everyone else at the bank interpreted this as "do nothing and let them bounce until they cannot bounce anymore."
After seeing the transactions hit my account the second time, I emailed my personal banker and corrected myself saying that I should have asked for a "Stop-Payment." Still nothing was done and the transactions continued to go through, so I began depositing the money into First Dakota instead of taking it directly to the merchant like I had planned, only to find that most of my $1500 deposit ended up going to fees, and only a small portion actually went toward the merchant transactions.
Now that the transactions have attempted to go through the maximum amount of times, they are now threatening to close my account because I am asking for help because of the entire misunderstanding from the beginning.
If the transactions were stopped from the beginning, it could have prevented the entire ordeal. They won't hear me out because "I used the wrong terminology." As if all of First Dakota's customers should know bank jargon.
The online banking for this company is seriously lacking as well.
|FDIC Certificate #||4028|
|Return on Assets - YTD||1.41%|
|Return on Equity - YTD||16.6%|
|Annual Interest Income||$44.8MM|
|Assets and Liabilities|
|Assets||Q2 2022vs Q2 2021||$2.57B$2.43B|
|Loans||Q2 2022vs Q2 2021||$1.92B$1.62B|
|Deposits||Q2 2022vs Q2 2021||$2.34B$2.20B|
|Equity Capital||Q2 2022vs Q2 2021||$209.5MM$220.2MM|
|Loan Loss Allowance||Q2 2022vs Q2 2021||$25.2MM$25.3MM|
|Unbacked Noncurrent Loans||Q2 2022vs Q2 2021||$6.5MM$6.8MM|
|Real Estate Owned||Q2 2022vs Q2 2021||$348.00K$244.00K|
Rates for First Dakota National Bank are currently being reviewed.