First Dakota National Bank

First Dakota Will Not Help You In A Time Of Need...

I explained to my personal banker that I will be having charges go through my account and knowing that I was not able to cover them right away, I asked for them to be returned along with all future transactions from this merchant. I told her I would work it out with the merchant. Well, she and everyone else at the bank interpreted this as "do nothing and let them bounce until they cannot bounce anymore."

After seeing the transactions hit my account the second time, I emailed my personal banker and corrected myself saying that I should have asked for a "Stop-Payment." Still nothing was done and the transactions continued to go through, so I began depositing the money into First Dakota instead of taking it directly to the merchant like I had planned, only to find that most of my $1500 deposit ended up going to fees, and only a small portion actually went toward the merchant transactions.

Now that the transactions have attempted to go through the maximum amount of times, they are now threatening to close my account because I am asking for help because of the entire misunderstanding from the beginning.

If the transactions were stopped from the beginning, it could have prevented the entire ordeal. They won't hear me out because "I used the wrong terminology." As if all of First Dakota's customers should know bank jargon.

The online banking for this company is seriously lacking as well.