First Financial Bank (AR)


Overview / Commentary
870-863-7000
214 North Washington Street
El Dorado, AR 71730

First Financial Bank (AR) is headquartered in El Dorado and is the 12th largest bank in the state of Arkansas. It is also the 597th largest bank in the nation. It was established in 1934 and as of March of 2020, it had grown to 377 employees at 19 locations. First Financial Bank (AR) has an A health rating.

Reviews (7)

Reactivating Account

Posted by: |

Moving my money from Consumers Credit Union because they changed their terms.
I had this account on the back burner since they lowered their rates years ago.
I just found out that they are back up to 4.07%
for up to $15,000 with 12 charges, e-statements, and online banking. I always heard to keep it simple stupid.
The people at FFB were very helpful to me today.
They are ordering new cards for me.
9/19/2019 things are still going good.

No Complaints From Me With FFB

Sorry to hear others here have had bad experiences with FFB.

I've had their Kasasa Cash Checking account for the past several years, and have had absolutely no problems either with the account or the rare occasions where I've had to deal over the phone with their customer service.

For those who qualify, the account was a good deal before, and now is a great deal, paying 4% interest on rewards checking balances up to $15K. And they haven't cut their Kasasa rate, at least, not yet!

HORRIBLE CUSTOMER SERVICE

I have dealt with their horrible main branch in El Dorado, AR 870-863-7000 for the past two weeks since my husband died. They are incredibly rude with each experience. I've taken his death certificate to their offices for two weeks and the miserable woman I spoke with today had no record of the death certificate, nor was she interested in helping us. We set up the correct banking account number with social security and the money was routed to my husband's old account and not only did the miserable woman refuse to confirm this happened, she told me she couldn't talk to me about anything because my name wasn't on the account. Hello? He's dead. He's not going to be able to call you to confirm his death. She was quick to let me know "Hey, I don't know you!" She just wanted me to get off the telephone and blamed social security and told me that I would need them to fax them something on their letterhead to their office. AND SHE DIDN'T EVEN OFFER ME THE OFFICE FAX NUMBER so I could contact Social Security and have them straighten it out. She practically hung up on me. My daughter won't be getting paid this month and this couldn't have happened at a worse time. And don't beg for help because that just makes them even more horrible.This woman LOVES to tell you she can't do anything and enjoys telling you no.

I totally get that things happen, but their people at the main office have been unhelpful and completely rude. I hate being treated this way and will definitely be moving to another bank once the SSI payments become established, because I don't have time for mean-spirited, hateful people in customer service at the number listed at the beginning of my post.

This Bank Is Horrible!

Posted by: |

They are stealing money from customers! And they have no after hours customer service number for you to contact ! Duh....what bank does that?

Terrible Cutomer Service!

Posted by: |

I went to the branch in Little Rock, Arkansas to open the kasasa cash checking account and the Manager's attitude was so unpleasant and unprofessional towards me that I just walked out of the bank and took my business to another bank that offered the same type of product and was very welcoming and pleasant.

Dormant Account Monthly Fee And NO ACCESS To $

Posted by: |

Hadn't logged into my account since 10.25.16. Logged in today and found account dormant, zero access or visibility online after logging in. In calling to find out what was wrong, I was told they have been withdrawing a $5 penalty fee since November 2016, assessed monthly. And that the account is dormant.

I was never notified.

In fact, I have been receiving monthly emails clearly stating the account is active and that there were no causes for concern or penalties.

As of now, I have no access to my money. To get it back, they are sending me paperwork to close account. They want a copy of driver license to do so. All snail mail.

Horrible bank.

Do not recommend.

Negative stars if possible. I notified the Better Business Bureau, which already has received multiple complaints against them.

Here is a copy of the latest email less than two weeks old:



4/27/2017



Dear Mr Michael,



For the monthly qualification cycle beginning 3/22/2017 and ending 4/25/2017, you did not qualify to receive the higher rate of interest and nationwide ATM fee refunds. However, you still earned the base rate of interest on your free Kasasa Cash® account.

There’s no penalty and you still have a free checking account with no minimum balance requirements. You can make money every month with Kasasa Cash.

The next time you qualify, you will receive the higher rate of interest and refunds on ATM fees nationwide.

The chart below details your Kasasa Cash activity for this monthly qualification cycle.

Monthly Qualifications Actual Results
Have at least 12 debit card purchases post and settle 0 purchases that posted and settled
Be enrolled and receive eStatement notice Yes
Be enrolled and log into online banking No login for this cycle

First Financial Bank is thankful to have you as a Kasasa accountholder. If you’re as excited as we are about your Kasasa accounts, please share your opinion on the Kasasa Facebook Ratings & Reviews Page.

If you have any questions regarding your Kasasa Cash account, please feel free to email us at [email protected] or call us at (870) 863-7000 or toll free at (800) 562-6896 and we'll be happy to assist. Please be aware that email sent over the internet may not be secure or error-free, so we recommend you never use email to send personally identifiable financial information to First Financial Bank.



Thank you for your business,
First Financial Bank
Member FDIC



"Confidentiality Statement--The information contained in this electronic message is intended only for the use of the addressee and may contain information that is confidential, privileged, and/or otherwise protected from disclosure under applicable law. If you are not the intended recipient, or the employee or agent responsible for delivering this electronic message to the intended recipient, you are not authorized to read this electronic message and are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. This electronic message does not waive any confidence or privilege. If you have received this communication in error, please notify [email protected]"

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Last account activity: 16 hours ago
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FFB1 Not Available

Posted by: |

I tried signing up for this one and the response after completing the entire process was "We are currently not accepting applications outside of our existing market areas".  So this shouldn't be listed as nationally available.



Health

Health Grade Components

Overall
FDIC Certificate #28905
Year Established1934
Employees377
Primary RegulatorFED
Profit Margin
Return on Assets - YTD1.64%
Return on Equity - YTD13.94%
Annual Interest Income$17.3MM
Assets and Liabilities
AssetsQ1 2020vs Q1 2019$1.43B$1.06B
LoansQ1 2020vs Q1 2019$1.02B$881.0MM
DepositsQ1 2020vs Q1 2019$1.15B$804.3MM
Equity CapitalQ1 2020vs Q1 2019$169.2MM$134.6MM
Loan Loss AllowanceQ1 2020vs Q1 2019$11.3MM$10.6MM
Unbacked Noncurrent LoansQ1 2020vs Q1 2019$7.5MM$3.1MM
Real Estate OwnedQ1 2020vs Q1 2019$7.0MM$6.9MM
Rates
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* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

First Financial Bank (AR) Savings Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
1.00%-$50kKasasa Saver

First Financial Bank (AR) Checking Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
4.07%*-$15kKasasa Cash
OTHER TIERS: 0.50% $15k+
Locations

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