First Hawaiian Bank is headquartered in Honolulu and is the largest bank in the state of Hawaii. It is also the 85th largest bank in the nation. It was established in 1858 and as of June of 2022, it had grown to 2,021 employees at 46 locations. First Hawaiian Bank's CD rates are 4X the national average, and it has an A health rating.
A Visit To First Hawaiian Bank Was Great For Me
The Staff of First Hawaiian Bank in Koloa was polite, welcoming, professional. I was visiting and staying in Poipu, had to find a bank to help with an odd request and they took the time to work with me and give me a hand when I needed it.
Thank you First Hawaiian.
Phil
convenient local bank
This was where I open my first checking account, the experience with checking account has been generally positive, with some minor hiccups such as check information details. the bank has decent customer services in person, calling online sometimes can be a pain though. The website has gone through some major renovation, not sure if for the better though, and there was some slight concern on my part about security issues at one point or another, but overall, the checking account works for me, I deposit money and able to withdraw as needed, which is pretty nice.
Review of First Hawaiian Bank
When I moved to Hawaii, I decided to bank with a local bank, as national banks do not have branches located here. I originally set up my checking account online before I was physically in Hawaii. It appealed to me that I could easily set up my account and electronically transfer money from my California account to the First Hawaiian Bank account. The first time I paid a visit to the bank, it was a very pleasant experience. We had to transfer money because we had just sold our home in California and were buying a home in Hawaii. The teller helped us transfer our money to the escrow company. She took the time out to explain the various methods of transferring money. The bank implemented a new online security system, and I had trouble signing in. So I went to my local bank branch and explained the problem to the teller. She was so understanding and polite. Another time I needed to deposit a business check in our personal checking account. The teller made it possible for us to deposit it in our personal account. As for savings accounts, CDs and money market accounts, I believe their rates are competitive, but not as good as some national banks. I think their banking fees are reasonable and fit within my budget. I prefer to do my banking at the local branch rather than using the mobile app because of the excellent customer service that I receive.
Experience in a hawaiian bank
My experiences with First Hawaiian Bank have been mixed. When dealing with the tellers, they are very polite and professional however sometimes they don't have the right amount of knowledge to help you with your questions. This is especially true when the elderly want to ask questions, it ends up holding up the line for long periods of time, while the tellers go to get supervisors to help them. Aside from this however, this bank has mostly given me very pleasant experiences. I've changed money here numerous times and each and every time they have been very helpful. This process seems to take the bank longer than usual though because they do not keep foreign currency on hand and need to order. This increases the wait time by about one or two weeks depending on how fast they get currency delivered. They recently launched an online service which so far has been very convenient and valuable. Due to being a fairly new online service, the website gets updated quite frequently, this leads to many downloads on a mobile device and is a bit hard for those with a limited data plan.
High Fee For Downloads
FHB was my favorite for many years but I had to let them go due to high fees. They charge ~$10/month for any Quicken-type account downloads, something other Hawaii banks provide for free. I've found that smaller banks have many benefits such as an absence of waiting lines.
Not A Good Bank To Deal With....
This bank was impossible to get information from, or to negociate with.. They amount they tried to charge me for closing costs was higher that the legal limit... Would not recommend...
Data as of Q2 2022
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 17985 |
| Year Established | 1858 |
| Employees | 2021 |
| Primary Regulator | FDIC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.98% |
| Return on Equity - YTD | 10.31% |
| Annual Interest Income | $286.4MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q2 2022vs Q2 2021 | $25.38B$24.25B |
| Loans | Q2 2022vs Q2 2021 | $13.11B$12.94B |
| Deposits | Q2 2022vs Q2 2021 | $22.61B$20.85B |
| Equity Capital | Q2 2022vs Q2 2021 | $2.24B$2.72B |
| Loan Loss Allowance | Q2 2022vs Q2 2021 | $148.9MM$169.1MM |
| Unbacked Noncurrent Loans | Q2 2022vs Q2 2021 | $13.1MM$14.8MM |
| Real Estate Owned | Q2 2022vs Q2 2021 | $0$0 |
