First Interstate Bank is headquartered in BILLINGS and is the largest bank in the state of Montana. It is also the 73rd largest bank in the nation. It was established in 1916 and as of March of 2025, it had grown to 3,285 employees at 305 locations. First Interstate Bank has an A health rating.
Poor App Features At First Interstate
First Interstate Bank is not competitive, and their app has issues! For example, you can't use the app to make large mobile deposits, and bank managers are unable to increase mobile deposit limits like at other banks. Their app won't let you make a mobile deposit of over $5k. Time to change banks!
Beyond Negative Stars!!
If I could give them negative stars I would! First Interstate Bank is an institution of incompetence and scam artists. I had to shut down my bank accounts because they were moving money around without my knowledge or authorization. I was patient and understanding but the problem persisted with no end in sight. The credit card division of First Interstate is even worse. They redeemed a payment but keep sending me statements with interest and late fees for something they were already payed on. I have sent letters with proof from my current bank that it was redeemed on there end and had numerous mind numbing phone calls that lead right back to square one over and over and over again. They have ridiculous excuses for why it's not getting fixed. Most recently I spoke with a very rude and unprofessional lady that gave me an email to send proof of payment but it was an incorrect email address. I have given up and payed it again with interest and late fees to save my own sanity and move on from dealing with these crooks. DO NOT BANK WITH FIRST INTERSTATE BANK!!!!!!!!!!
Horrible - Bad Website And Horrible Customer Service
This is the worse bank. If you need any kind of customer service, plan on being "On Hold" for several minutes to hours, plan on someone disconnecting you (on the bank's end) anytime they transfer you to talk to someone else, and don't plan on talking to anyone from a local bank unless you go to the bank in "person". This has been a frustrating experience since my old bank merged with FIB. Don't be surprised when you get someone that speaks broken english with a thick accent to help you and good luck understanding them. I have had this happen all 9 times I have had to call this bank and it is just the worse. I am done and now moving to a new bank.
Resolution:
Long wait times on phone? Offer to call the customer back so we don't have to listen to horrible music waiting on hold for an hour or more. And have them actually call back! They never do.
Have your Customer Service Reps take your number in case you get disconnected so they can call back. Horrible not to do this!
Update your website so things work and are easily explained so it reduces calls and the need for customer service. Example: Adding another financial institution to make external transfers. It says to come back to verify 2-3 days. I did. But no mention on where to go to Verify! Finally found it in another tab (stupid not to let the customer know where to go or have a link to bring them there). Then I put in my deposits I got from the bank to verify, and it said they were wrong and took away the option to add them in again, even though I had put the right totals in the first place. So frustrating and horrible experience with this bank over and over.
Data as of Q1 2025
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 1105 |
| Year Established | 1916 |
| Employees | 3285 |
| Primary Regulator | FED |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.81% |
| Return on Equity - YTD | 7.04% |
| Annual Interest Income | $303.2MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q1 2025vs Q1 2024 | $28.2B$30.08B |
| Loans | Q1 2025vs Q1 2024 | $17.16B$18B |
| Deposits | Q1 2025vs Q1 2024 | $22.99B$23.08B |
| Equity Capital | Q1 2025vs Q1 2024 | $3.32B$3.16B |
| Loan Loss Allowance | Q1 2025vs Q1 2024 | $215.3MM$227.7MM |
| Unbacked Noncurrent Loans | Q1 2025vs Q1 2024 | $190MM$190.6MM |
| Real Estate Owned | Q1 2025vs Q1 2024 | $3.5MM$14.4MM |
