First National Bank of Omaha is headquartered in Omaha and is the largest bank in the state of Nebraska. It is also the 82nd largest bank in the nation. It was established in 1857 and as of September of 2016, it had grown to 4,742 employees at 126 locations. First National Bank of Omaha has an A+ health rating.
This bank called me one day and asked if I was making some small online purchases. I said no and they informed me that they caught some unauthorized purchases and would stop them right away. They did just that and I got every penny back immediately. Another example of the customer service would be the time that Target had a security breach and they just automatically sent us new cards to prevent any issues. I have always had cheerful, helpful and informed people to deal with. This bank is as professional as any bank could be.
They have taken unauthorized duplicate payments from our checking acct. for months refuse to acknowledge it. They kept us on hold for nearly 3 hours, still refusing to acknowledge a problem, blaming our bank. When my husband asked to speak to a supervisor, the customer service rep yelled at him and hung up, after all that waiting. We wasted an entire morning on the phone with no resolution.
i had a first national bank american express card and had a perfect payment history. I aquired another credit card and bought a new car and without even giving me notice they cancelled my account. There is no collections on my credit and no late payments on any of my accounts. Talk about loyality and being left high and dry on a vacation. I was warned by other people not to use them and I am now warning you that this bank is BAD NEWS !!! BAD CUSTOMER SERVICE !!!! AND THEY SEE NO-ONE AS A LOYAL CUSTOMER !!!!!
|FDIC Certificate #||5452|
|Return on Assets - YTD||1.28%|
|Return on Equity - YTD||12.56%|
|Annual Interest Income||$796.6MM|
|Assets and Liabilities|
|Assets||Q3 2016vs Q3 2015||$18.59B$17.63B|
|Loans||Q3 2016vs Q3 2015||$13.26B$12.62B|
|Deposits||Q3 2016vs Q3 2015||$15.48B$14.48B|
|Equity Capital||Q3 2016vs Q3 2015||$1.95B$1.81B|
|Loan Loss Allowance||Q3 2016vs Q3 2015||$306.9MM$267.2MM|
|Unbacked Noncurrent Loans||Q3 2016vs Q3 2015||$85.0MM$82.1MM|
|Real Estate Owned||Q3 2016vs Q3 2015||$11.2MM$15.0MM|
Rates for First National Bank of Omaha are currently being reviewed.