First Service Bank is headquartered in Greenbrier and is the 33rd largest bank in the state of Arkansas. It is also the 1,812th largest bank in the nation. It was established in 1962 and as of December of 2020, it had grown to 98 employees at 10 locations. First Service Bank has an A health rating.
First Service Checking
I have been a customer of First Service Bank for years. They have grown and opened new branches across Arkansas throughout the years. I love that they have such great service I never have any problems with my account they are always super helpful when I need them. I love that I can use any atm in their name or the moneypass name and not be charged any fees by either bank. They have low rate credit cards and free checking accounts that do not deny you based on your checksystems report or EWS report. They base their relationship with you not your credit score or bank balance and that's the way it should be. Customer service is good. I do not like the mobile banking app as much because it doesn't have a quick sign in option and you cannot deposit checks with your phone (2 features I am very used to having from other banks) and if you ever overdraw your account they will start hitting you with extended overdraft fees if you do not pay it back quickly but with their very low rate credit cards and the ability to open an account online from anywhere in the USA; with their good customer service and huge atm network, and you can get interest checking or cashback rewards checking (both are FREE) I usually get back about 100.00 a year in cash back and i just use my debit card to pay bills. And i wouldn't make that much off the little bit of savings I have so it really pays to bank with them for me in the long run and doesn't ever cost me anything. They also have customer service hours of 7-9pm so you can speak to someone even after normal banking hours about your account.
Good Bank If You Are Careful
I have been with First Service for years. Overall I have been satisfied with their policies but have noticed some changes recently and wanted to write a review to really lay out my experience with them so far. First Service doesn't use chexsystems or deny people based on credit score which I really like. They have friendly and knowledgeable tellers and staff and they have even started introducing higher rates and rewards on some of their accounts and all of these things are good. But they have recently added and increased fees on their accounts (Checking) and you have to be careful not to rack up charges with them. They have no telephone banking but they do have 7am-9pm customer service line; however they now charge you to find out what your balance is over the phone and for a bank with no telephone banking I think this is a dumb move on their part. They also have high overdraft fees should you ever overdraw your account and very high extended overdraft fees that continue to charge your account until you bring your account balance positive again. I have been lucky to never overdraw my accounts with them but you really have to be careful because this bank has a lot of fees if you make a mistake or should you not have access to the internet for account information. I was hoping to continue my relationship with them but I have found a better bank that doesn't have all the fees. They are still a good choice if your near them and need an account, just be careful of their fees and policies.
Data as of Q4 2020
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 18519 |
| Year Established | 1962 |
| Employees | 98 |
| Primary Regulator | FDIC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.23% |
| Return on Equity - YTD | 13.38% |
| Annual Interest Income | $20.0MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2020vs Q4 2019 | $446.7MM$364.5MM |
| Loans | Q4 2020vs Q4 2019 | $357.2MM$313.2MM |
| Deposits | Q4 2020vs Q4 2019 | $384.6MM$310.1MM |
| Equity Capital | Q4 2020vs Q4 2019 | $47.9MM$31.7MM |
| Loan Loss Allowance | Q4 2020vs Q4 2019 | $4.5MM$2.7MM |
| Unbacked Noncurrent Loans | Q4 2020vs Q4 2019 | $2.2MM$540.00K |
| Real Estate Owned | Q4 2020vs Q4 2019 | $247.00K$1.3MM |