First Service CU (TX) is headquartered in Houston and is the 33rd largest credit union in the state of Texas. It is also the 419th largest credit union in the nation. It was established in 1977 and as of March of 2019, it had grown to 183 employees and 61,956 members at 10 locations. First Service CU (TX) has an A health rating.
Membership in First Service Credit Union is open to individuals who live, work, worship, or attend school in Fort Bend, Harris, or Waller Counties in Texas. Membership is also open to employees of Halliburton, KBR, NRG, CenterPoint, Kinder Morgan, Baker Hughes and other Select Employer Groups, and to the family of current members.
See current membership details
This bank started out good then some things came to light in the past month that sadly is making think of a new bank. to start phone customer service can not do anything, there answer is to always go to a branch. Called them a couple months ago to increase the ATM withdraw limit so i could get a money order to pay rent, and they tell me they cant do that?. they could not increase my daily limit. it took a half hour and two managers to get it done.
Next and heres the one thats making me leave. They have NO fraud department. Got about 300 dollars taken out of my account my someone who got my card info. Called customer service and the answer was to go to a branch and fill out a paper forum likes its 1990. witch they say they send to visa(cause they dont intestate at all on their end) and i might get my money back in a couple of weeks. meanwhile i have 20 dollars for the rest of the week until payday.
One thing i did like about them is they do not put holds on payroll checks if you have the pay stub.
I would give them zero star if I could! Their online banking is a joke. Customer service is even worse! They allow you to setup external accounts. But you CANNOT transfer fund to external accounts. You can ONLY transfer from the external accounts to FSCU!. I wanted to transfer my money from FSCU to my external account.But messed up the from and to accounts. So the transfer became from my external account to FSCU. A FSCU associate called me minutes later to confirm the transfer. After I told her I actually wanted to transfer the money out, she told me that I actually scheduled a transfer in. I said please cancel the transfer and she agreed. But this is not the end of the story. On the second day, I found out that they actually draw the money from my external account!!! I called them and asked them why they still draw the fund from my external account after I told them to cancel. They told me once the transfer is scheduled, they cannot cancel it. Can you believe this? They called me minutes after I scheduled the transfer (to confirm) and now they are saying they cannot cancel the it! Why would they call me if they cannot do anything on the transfer!?
FSCU's long term interest rates may be outstanding sometimes but note the outrageous (dare I say "unconscionable?") early withdrawal penalty. FSCU could confiscate years' worth of interest--even taking it out of your principal:
"7. Early Withdrawal Penalty
"We may impose a penalty if you withdraw from your account before the maturity date.
"Amount of Penalty.
"The amount of the penalty is half of the interest that would be earned on the account from the date of withdrawal through the maturity date
"How the Penalty Works.
"The penalty is calculated as a forfeiture of part of the interest that would be earned on the account. If the account has not yet earned enough interest or if the interest has already been paid, the penalty will be deducted from the principal."
|Return on Assets - YTD||-0.19%|
|Return on Equity - YTD||-1.96%|
|Annual Interest Income||$8.0MM|
|Assets and Liabilities|
|Assets||Q1 2019vs Q1 2018||$746.6MM$697.6MM|
|Loans||Q1 2019vs Q1 2018||$611.1MM$549.5MM|
|Deposits||Q1 2019vs Q1 2018||$657.3MM$600.0MM|
|Equity Capital||Q1 2019vs Q1 2018||$71.0MM$66.4MM|
|Loan Loss Allowance||Q1 2019vs Q1 2018||$6.6MM$7.1MM|
|Unbacked Noncurrent Loans||Q1 2019vs Q1 2018||$3.3MM$3.9MM|
|Real Estate Owned||Q1 2019vs Q1 2018||$0$0|
Rates for First Service CU (TX) are currently being reviewed.
|Branch Office||3923 5th St||Brookshire, TX 77423|
|Branch Office||1001 Louisiana St Ste B-195||Houston, TX 77002-5089|
|Branch Office||8980 Clearwood Dr||Houston, TX 77075|
|Branch Office||9621 W Sam Houston Pkwy N||Houston, TX 77064|
|Corporate Office||16430 Park Ten Pl||Houston, TX 77084-5056|
|Branch Office||7720 FM 1960 Rd E||Humble, TX 77346-2256|
|Branch Office||23665 Katy Freeway||Katy, TX 77494|
|Branch Office||8640 Spring Cypress Rd||Spring, TX 77379-3133|
|Sugar Land Branches|
|Branch Office||13533 University Boulevard Suite 400||Sugar Land, TX 77479|
|The Woodlands Branches|
|Branch Office||9110 Grogans Mill RD||The Woodlands, TX 77380|