First State Bank of the Florida Keys
First State Bank of the Florida Keys is headquartered in KEY WEST and is the 30th largest bank in the state of Florida. It is also the 888th largest bank in the nation. It was established in 1955 and as of March of 2025, it had grown to 180 employees at 9 locations. First State Bank of the Florida Keys has an A health rating.
Negative Review Accuracy
In my opinion, this bank is a dumpster fire. I have experienced the worst customer service on a repeated and consistent basis than any other bank I have ever had accounts in. I have received no resolution or assistance with any problems over the telephone or in person repeatedly, with different issues, different persons and different locations. The only positive review here appears to have been written by the bank itself. You may find that what I am posting is accurate when you run into a problem and seek out bank personnel for assistance. I would highly recommend that you open an account elsewhere and not risk it, especially if you travel. If you have an account and are reading these reviews, then you have probably already encountered a problem. I suggest you close your account immediately and find better banking elsewhere.
Horrible Experience
They are rude and arrogant with NO customer service
WILL NOT DO ANYTHING TO HELP AND EHEN YOU EXPLAIN THAT YOU CAN'T FILL OUT TH E DEPOSIT RECEIPT BECAUSE YOU FORGOT YOUR GLASSES THEY TELL YOU THST IT ISN'T THERE PROBLEM. WHEN YOU ASK WHY THEH TELL YOU IF YOU DON'T LIKE IT take your money elsewhere. When you call corporate office they agree.
Data as of Q1 2025
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 17509 |
| Year Established | 1955 |
| Employees | 180 |
| Primary Regulator | FDIC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.7% |
| Return on Equity - YTD | 7.61% |
| Annual Interest Income | $13.6MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q1 2025vs Q1 2024 | $1.19B$1.24B |
| Loans | Q1 2025vs Q1 2024 | $807.7MM$796.4MM |
| Deposits | Q1 2025vs Q1 2024 | $1.06B$1.06B |
| Equity Capital | Q1 2025vs Q1 2024 | $110MM$104.3MM |
| Loan Loss Allowance | Q1 2025vs Q1 2024 | $9.3MM$9.4MM |
| Unbacked Noncurrent Loans | Q1 2025vs Q1 2024 | $1.2MM$2.2MM |
| Real Estate Owned | Q1 2025vs Q1 2024 | $0$0 |