First United is headquartered in DURANT and is the 3rd largest bank in the state of Oklahoma. It is also the 115th largest bank in the nation. It was established in 1900 and as of December of 2024, it had grown to 1,872 employees at 83 locations. First United has a B health rating.
First United Mortgage Changed My Deed At Tulsa County, Oklahoma
First United Mortgage refused to issue a check to my insurance company because my last name had changed after I closed on my loan. My first, second name was same but my married name changed back to my maiden name. Oh, and actually the mortgage company refused for months and the only way I found out they're holding back paying my mortgage insurance was the insurance agent phoned me and said in one week your policies will all cancel for lack of payment. After submitting my (personal) info - a divorce paper and my original birth cert, ssn, other ID's etc, the bank finally paid my insurance.
ThEN they proceeded to CHANGE my DEED with Tulsa County and add my HUSBAND to my deed, although it was my house! (My husband and I got a divorce finalized after I bought my house.)
Then, First United Mortgage somehow contacted the Tax Assessors and my deed had both of our names on it, although I bought the house with my own money, my own loan, my own credit. So, to get this all fixed, it took months and months because Tulsa County treated it as if I was trying to "cheat" my x-husband. I had to get a lawyer to straighten the mess out. I will never buy another home but I would not recommend this mortgage company, i've had other problems as well. Too much to list.
Dishonest, Poor Communication, Impossible Customer Service
I had the unfortunate luck of using this company for a home mortgage loan. They have slow/clunky customer service, poor and often incorrect communication. Due to major floor damage they offered to help me with a loan forbearance. They failed to communicate that at the end of the forbearance plan they would want all missed payments in a lump sum of $20,000. Additionally, the loan was supposed to go into a 'non-reporting' status for the credit bureaus. Instead, they reported late payments for every month I was in forbearance. At the end, they offered to help and told me to make payments as a trial run. I made four monthly payments before selling the home and paying off the mortgage. They reported to the credit bureas that I never made any payments in spite of the fact that I have the bank statements showing the monthly payments made to them In trying to rectify the situation I was told I'm only allowed to contact the bank through email. They refused to correct the error so now I am unable to obtain any kind of mortgage on a new home. RUN AWAY from this bank as fast as you can. They are dishonest, slow, inefficient and are impossible to contact/work with.
Data as of Q4 2024
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 4239 |
| Year Established | 1900 |
| Employees | 1872 |
| Primary Regulator | FED |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.79% |
| Return on Equity - YTD | 9.29% |
| Annual Interest Income | $936MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2024vs Q4 2023 | $16.26B$16.26B |
| Loans | Q4 2024vs Q4 2023 | $12.44B$12.42B |
| Deposits | Q4 2024vs Q4 2023 | $12.51B$12.79B |
| Equity Capital | Q4 2024vs Q4 2023 | $1.43B$1.35B |
| Loan Loss Allowance | Q4 2024vs Q4 2023 | $137.6MM$134.2MM |
| Unbacked Noncurrent Loans | Q4 2024vs Q4 2023 | $104.4MM$75.7MM |
| Real Estate Owned | Q4 2024vs Q4 2023 | $4.7MM$3.5MM |
