First United is headquartered in DURANT and is the 3rd largest bank in the state of Oklahoma. It is also the 118th largest bank in the nation. It was established in 1900 and as of March of 2023, it had grown to 1,967 employees at 84 locations. First United has an A health rating.
Stellar Customer Service
I recently opened 2 bank accounts with First United Bank. I’ve been working with large and small banks for over 20 years, and I have to say this was my best experience. All the steps happen fast, smoothly and flawlessly. I received immediately the availability of the funds I deposited. The interactions with the bank’s representatives were personable, quick and efficient. They worked with me to understand my needs and tailor a solution that works perfectly for me. I feel treated like a person, not a number. I’m closing my accounts with 2 other banks and moving everything with First United. Highly recommended!
Norman NW Branch
First United Bank, formerly First American Bank has a great customer service department at their Norman NW branch. They offer good service if you go to one of the seven formerly FAB locations. It can be questionable at other branches. They offer the Secure Checking which offers services similar to Lifelock, but there are a few additional services and it is also cheaper and more comprehensive than LifeLock. Their mobile app is ok, but could use some improvement. And ATMs need to be updated as well. This bank offers free ATM withdrawals from 7 Eleven locations in any of the branch's metro areas.
First United Mortgage Changed My Deed At Tulsa County, Oklahoma
First United Mortgage refused to issue a check to my insurance company because my last name had changed after I closed on my loan. My first, second name was same but my married name changed back to my maiden name. Oh, and actually the mortgage company refused for months and the only way I found out they're holding back paying my mortgage insurance was the insurance agent phoned me and said in one week your policies will all cancel for lack of payment. After submitting my (personal) info - a divorce paper and my original birth cert, ssn, other ID's etc, the bank finally paid my insurance.
ThEN they proceeded to CHANGE my DEED with Tulsa County and add my HUSBAND to my deed, although it was my house! (My husband and I got a divorce finalized after I bought my house.)
Then, First United Mortgage somehow contacted the Tax Assessors and my deed had both of our names on it, although I bought the house with my own money, my own loan, my own credit. So, to get this all fixed, it took months and months because Tulsa County treated it as if I was trying to "cheat" my x-husband. I had to get a lawyer to straighten the mess out. I will never buy another home but I would not recommend this mortgage company, i've had other problems as well. Too much to list.
Need To Go To Branch, And CD Rates Not Available On Website
I had to call in to get the rates. What is worse (and a deal breaker for me) is that one needs to go to a branch to complete CD application.
Here is the response I received via chat:
Due to regional differences in the rates we require a phone call into the local community bank for specifics on the rates. You may dial toll free (800) 924-4427 and one of our agents will be able to get you to your local community bank.
Data as of Q1 2023
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 4239 |
| Year Established | 1900 |
| Employees | 1967 |
| Primary Regulator | FDIC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.56% |
| Return on Equity - YTD | 6.35% |
| Annual Interest Income | $178.5MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q1 2023vs Q1 2022 | $15.41B$13.00B |
| Loans | Q1 2023vs Q1 2022 | $11.74B$10.15B |
| Deposits | Q1 2023vs Q1 2022 | $12.32B$10.65B |
| Equity Capital | Q1 2023vs Q1 2022 | $1.31B$1.18B |
| Loan Loss Allowance | Q1 2023vs Q1 2022 | $118.8MM$103.3MM |
| Unbacked Noncurrent Loans | Q1 2023vs Q1 2022 | $32.2MM$13.7MM |
| Real Estate Owned | Q1 2023vs Q1 2022 | $3.4MM$6.3MM |
