FNCB Bank

Returned A Rent Check

For January 2021 I submitted my rent check to my complex. On January 15th I transferred more funds into that primary account (the check was written on that account) to make certain there was more than enough money to cover the check. The rent check came in for the first time on January 20, 2021 and was paid and even after the monies were paid out, the account was still in the positive. However, on January 21, 2021, FNCB returned the check to my housing complex stating Insufficient funds. I have the letter from my housing complex stating this officially in writing and now charging me $75 in addition to my regular rent. I have FNCB's own records documenting the deposit transfer on January 15th. They document that my account had the sufficient funds in it on January 20th when my apartment complex submitted the check for payment. The bank's own records show they paid out the funds on that day and the account remained in the positive after payment. The very next day the records state the check was returned due to "unable to process" even though other withdrawls went through fine several days afterwards without issue and the account never being in the negative at any time. That behavior is in unconscionable especially at a time with a struggling economy and a global pandemic costing lives, jobs, businesses that will never come back.I have been a customer of the bank for over 30 years. Nothing like this has ever happened before but I am quite sure the Keyser Avenue branch and its manager will come up with some excuse why they are not to blame. Shame on them!