Fort Sill Federal Credit Union is headquartered in Lawton and is the 10th largest credit union in the state of Oklahoma. It is also the 884th largest credit union in the nation. It was established in 1956 and as of December of 2023, it had grown to 81 employees and 23,916 members at 4 locations. Fort Sill Federal Credit Union's CD rates are 4X the national average, and it has a B+ health rating.
Field of Membership Restrictions
Membership in Fort Sill Federal Credit Union is open to those who live, work, worship, or attend school in Comanche County, Oklahoma. Immediate family members of a current member or a membership-eligible individual are also eligible to join.
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Fort Sill
This is the credit union the Marine Corps was using when I was a recruit and so I made an account with them. I didn't keep them for very long but have regretted it because they actually had a good interest rate on the savings account and even a decent rate on the checking account. The part that I now really miss is that there weren't any withdraw or currency conversion fees on international ATMs (and I travel a lot for work now). As far as I know they didn't have any web or mobile apps but few banks did back then so I can't really fault them much for that.
Replacement Cards.
I have been banking with FSFCU since 1994 when i joined active duty. I kept my account here after i came off of active duty in 2006 and joined the Army Reserves. Unfortunately some way my card seems to get compromise and i have to ordwr a new one. The representative always offers different ways you can receive the card. I work for the USPS, so I always choose express. I know if they go and mail the card by the cutoff time that i should receive it when the bank tells me or they can receive their money back because it is a gauranteed date.
FSFCU is guilty with charging the customer telling them it will get there the next day and not going to mail the card until late or forgetting to mail the card. The first time it took 7 days to receive my replacement card that was suppose to be mailed express and received the next day. Everytime i called it was a different excuse and the bank still wanted me to pay the express fee after it was their fault until i had to really let them know that customera has righta as well. I called 11/21/22 and the customer representatitve assured me that my card qas beint sent out. I went to the post office that i am employeed and there is no express that arrived for me. I called FSFCU back to let them know my card didnt come in and ahe stated it was only12:43. I told her that work at the post office that the card was suppose to arrive and the card didnt arrive with the express. She place me on hold for a long period of time and came back and said it was sent to the wrong place. I ask her if i could havw the.tracking number and she said sure let me obtain it. She came back on and stated because the card was accidently addressed to someone else that they couldn't give me that information. I stated if it is addressed to someone else, then it wasn't my card. She kept with the lies and told me they could send it out today but it wouldn't arrive until friday. I dont know how she would know this if it wasnt mailed yet. So i ask for the tracking number and ofcourse she couldnt provide it. She told me she would call me back with it and the date of arrival. I called back and it hadnt been mailed yet so ofcourse the cutoff date was missed. I needed this card for my travels. They are really not concerned with the customer's need. You offer something, the bank shoukd do their best to follow through with the plans. I am so dissatisfied with the card replacement service because it seems that they cheat alot of people out of their money if they dont know how the postal service work.
Promising, for a small credit union.
My fiancee and I joined Fort Sill Federal Credit Union when we decided we were going to buy a new vehicle and were looking into buying a house in the relatively near future. Neither of us were happy with our banks at the time and everyone we'd talked to continued to say we needed to open an account at a credit union. This was the most popular one in the area, so we decided to go ahead and do it.
Thus far, it's had its ups and its downs. As a primarily online banker, I miss the wide range of things I could do with my account via my phone or the website. Making transfers is more difficult. There's not nearly as much detailed account information as before. The website isn't designed as well and takes more effort to navigate to find the information I need. The mobile app is useless for anything other than merely checking my account balance. I miss being able to deposit checks with my phone like I could at the old bank.
They're also much more stringent on their loan process and standards. Despite meeting every stipulation and bullet point needed to get a competitive auto loan, I was declined for arbitrary reasons by a loan officer who wouldn't even speak with me face to face to give me a reason why. I was not a fan of this at all and almost close my account because of it. I feel if you're going to have a certain set of standards and someone meets those standards, then they should be given the loan. So one of the main reasons we signed up was now null.
However, we like their cash back plan on our checking account. After spending so much money and making so many transactions with our debit cards, we get 4 percent cash back at the end of the month. That's better than any credit card and we're certainly ones to take advantage of it. So that remains our main reason for sticking with them. We might not have the ATM network, as well, but we get refunds for all ATM fees at the end of the month.
Overall, it's not the greatest place and certainly doesn't live up to the hype that we were given into, but it's a quality establishment and a breath of fresh air from big banks.
Data as of Q4 2023
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 10832 |
| Year Chartered | 1956 |
| Employees | 81 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.98% |
| Return on Equity - YTD | 11.03% |
| Annual Interest Income | $14.7MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2023vs Q4 2022 | $369.9MM$355.5MM |
| Loans | Q4 2023vs Q4 2022 | $196.3MM$173.9MM |
| Deposits | Q4 2023vs Q4 2022 | $335.9MM$326.9MM |
| Equity Capital | Q4 2023vs Q4 2022 | $32.7MM$27.4MM |
| Loan Loss Allowance | Q4 2023vs Q4 2022 | $2.1MM$838K |
| Unbacked Noncurrent Loans | Q4 2023vs Q4 2022 | $3.6MM$1.6MM |
| Real Estate Owned | Q4 2023vs Q4 2022 | $0$0 |