Fort Worth Community Credit Union is headquartered in Bedford and is the 28th largest credit union in the state of Texas. It is also the 370th largest credit union in the nation. It was established in 1940 and as of June of 2023, it had grown to 167 employees and 85,917 members at 10 locations. Fort Worth Community Credit Union's CD rates are 5X the national average, and it has a B+ health rating.
Field of Membership Restrictions
Membership in Fort Worth Community Credit Union is open to those who live, work, or attend school in the Texas counties of Denton, Johnson, Parker, or Tarrant.
See current membership details
Excellent customer service
Opened a savings and checking account recently and had a very good experience. I was greeted with a warm welcome when I first came in and was helped very quickly, I didn't have to wait more than a few minutes. Fortunately they were not very busy when I went. I was able to open both accounts and set up direct deposit within a reasonable amount of time and was in and out of there within about 45 minutes. The hours aren't great but it is in a very convenient location for me and the staff was very friendly and very helpful. The location was very clean and neat. I would definitely recommend them for someone looking for a credit union.
The Fees Are Ridiculous
The way and the order their system posts transactions is set up unfair and has to be illegal on some level. Definitely unfair banking practice. I had 3 pending transactions. I had enough to cover 2 of those transactions. Once the transactions hard posted their system charged me OD fees 1st. (They call them Held Funds Fees so they can keep getting away with it.) When I complained about it and only asked for 2 of the 3 fees back I was told it would be a "courtesy" cause it's not the credit unions fault. Excuse me?!?!?
Disappointed
I've been a customer for 7 years and I noticed they are using old tech and never update their systems. When something goes through, they don't notify you and when you try to get something done, they aren't nice about it.
The worst thing is the stupid NSF retry fees on accounts without overdraft protection. They use the excuse that it's a debit or credit card payment so they just simply can't do a refund. You have to dispute every single charge to get a refund despite not being notified of these charges. They don't seem to understand the idea of a class action lawsuit regarding this incredibly unethical way to purge their customers' accounts.
They also don't seem to care about keeping long time customers. If you look at reviews on Yelp and Google, their responses are full of excuses. I also heard one lady griping out a full grown adult for using a naughty word when the man had every right to be angry. Overall bad attitudes, condescension, and lack of responsibility.
Data as of Q2 2023
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 68471 |
| Year Chartered | 1940 |
| Employees | 167 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.69% |
| Return on Equity - YTD | 7.52% |
| Annual Interest Income | $23.3MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q2 2023vs Q2 2022 | $1.23B$1.23B |
| Loans | Q2 2023vs Q2 2022 | $750.5MM$832.7MM |
| Deposits | Q2 2023vs Q2 2022 | $1.10B$1.12B |
| Equity Capital | Q2 2023vs Q2 2022 | $112.8MM$102.0MM |
| Loan Loss Allowance | Q2 2023vs Q2 2022 | $0$4.3MM |
| Unbacked Noncurrent Loans | Q2 2023vs Q2 2022 | $2.6MM$1.3MM |
| Real Estate Owned | Q2 2023vs Q2 2022 | $0$0 |