Fort Worth Community Credit Union is headquartered in Bedford and is the 29th largest credit union in the state of Texas. It is also the 367th largest credit union in the nation. It was established in 1940 and as of December of 2022, it had grown to 171 employees and 89,891 members at 10 locations. Fort Worth Community Credit Union's CD rates are 5X the national average, and it has a B+ health rating.
Field of Membership Restrictions
Membership in Fort Worth Community Credit Union is open to those who live,attend school, or work in Tarrant, Parker, Johnson, and Denton counties in Texas.
See current membership details
Excellent customer service
Opened a savings and checking account recently and had a very good experience. I was greeted with a warm welcome when I first came in and was helped very quickly, I didn't have to wait more than a few minutes. Fortunately they were not very busy when I went. I was able to open both accounts and set up direct deposit within a reasonable amount of time and was in and out of there within about 45 minutes. The hours aren't great but it is in a very convenient location for me and the staff was very friendly and very helpful. The location was very clean and neat. I would definitely recommend them for someone looking for a credit union.
Disappointed
I've been a customer for 7 years and I noticed they are using old tech and never update their systems. When something goes through, they don't notify you and when you try to get something done, they aren't nice about it.
The worst thing is the stupid NSF retry fees on accounts without overdraft protection. They use the excuse that it's a debit or credit card payment so they just simply can't do a refund. You have to dispute every single charge to get a refund despite not being notified of these charges. They don't seem to understand the idea of a class action lawsuit regarding this incredibly unethical way to purge their customers' accounts.
They also don't seem to care about keeping long time customers. If you look at reviews on Yelp and Google, their responses are full of excuses. I also heard one lady griping out a full grown adult for using a naughty word when the man had every right to be angry. Overall bad attitudes, condescension, and lack of responsibility.
Data as of Q4 2022
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 68471 |
| Year Chartered | 1940 |
| Employees | 171 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.03% |
| Return on Equity - YTD | 11.76% |
| Annual Interest Income | $37.7MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2022vs Q4 2021 | $1.23B$1.21B |
| Loans | Q4 2022vs Q4 2021 | $810.9MM$769.1MM |
| Deposits | Q4 2022vs Q4 2021 | $1.10B$1.10B |
| Equity Capital | Q4 2022vs Q4 2021 | $108.5MM$95.8MM |
| Loan Loss Allowance | Q4 2022vs Q4 2021 | $4.1MM$4.3MM |
| Unbacked Noncurrent Loans | Q4 2022vs Q4 2021 | $2.6MM$1.7MM |
| Real Estate Owned | Q4 2022vs Q4 2021 | $0$0 |