Fortera Credit Union is headquartered in Clarksville and is the 9th largest credit union in the state of Tennessee. It is also the 490th largest credit union in the nation. It was established in 1954 and as of June of 2023, it had grown to 189 employees and 80,718 members at 8 locations. Fortera Credit Union's money market rates are 7X the national average, and it has an A health rating.
Field of Membership Restrictions
Membership in Fortera Credit Union is open to all U.S. citizens and resident aliens, 18-years or older, who have a valid Social Security number or Tax Identification number.
See current membership details
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Decent Credit Union With Poor Online Banking
If you are looking for a friendly local credit union with good loan rates, nice ATM's, and don't mind a poor online experience then I would recommend FCFCU, but if you prefer online banking avoid FCFCU.
I have had two checking accounts, a savings account, and a mortgage with Fort Campbell Federal Credit union for over two years. I have also refinanced and paid off a vehicle loan with them.
The mortgage and loan rates are excellent.
The interest rates on the deposit accounts are very low but that is pretty much normal.
The tellers are always friendly.
The ATM's were recently upgraded to allow deposits by check or cash (which is a very nice feature).
There is a monthly fee for using online bill pay.
The online banking is very poor. They recently tried to upgrade it and most of the features were removed or broken in the process. The security features were upgraded making it impossible to link the account to any other website or software for automatic updates and even when you log in to the website manually to download trasactions the only working option is to download a QFX file for Quicken. Customer support is clueless when it comes to any issue involving online banking.
Some Of The Worst Customer Service I've Had From A Bank
I'm assuming that they don't have anyone who knows what professionalism looks like working at Fortera.
Don't waste your time trying to call them - they'll put you on hold for hours at a time. They have no call back system.
Don't get your mortgage through them (see comment above about professionalism) - they will list your loan twice on the lien so that you have to be put on hold for hours of your time, with no professionals who know what to do when they f* it up.
Not Here For Customers!
This is more like institutionalized banks then a friendly down-home credit. When Fort Campbell federal credit union changed its name to you for Fortera it changed more than just its name! Things the credit union used to do for you they have discontinued such as paying your mortgage ahead, that way you would know your mortgage was paid for many reasons. I have utilize the service when I knew I was going to be out of town and did not want to worry about making or a missed payment. I have gone in to use this option after being diagnosed and going through cancer treatment and leaving my job due to my health. I had to liquidate and wanted to make sure for the next year I would have a roof over my head......they said their risk department said they could no longer do this...guess the risk of paid mortgage is worse than a foreclosure...... The letter they sent stating that I would have to do something else with the years mortgage payment that I paid and they took had two numbers at the bottom one went to a voicemail but never return phone calls the other has me on hold for over two hours.
Call Center Wait Time
The wait time to talk to a representative at this bank ridiculous!!! I have called several times and the wait time is AT LEAST 20 MINUTES! It's aggravating and I don't have time to wait that long when waiting to make a purchase at a store!!
Data as of Q2 2023
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 9759 |
| Year Chartered | 1954 |
| Employees | 189 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.32% |
| Return on Equity - YTD | 2.98% |
| Annual Interest Income | $20.3MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q2 2023vs Q2 2022 | $869.5MM$803.7MM |
| Loans | Q2 2023vs Q2 2022 | $666.7MM$626.8MM |
| Deposits | Q2 2023vs Q2 2022 | $708.0MM$670.4MM |
| Equity Capital | Q2 2023vs Q2 2022 | $92.0MM$94.1MM |
| Loan Loss Allowance | Q2 2023vs Q2 2022 | $0$2.1MM |
| Unbacked Noncurrent Loans | Q2 2023vs Q2 2022 | $4.5MM$2.5MM |
| Real Estate Owned | Q2 2023vs Q2 2022 | $0$0 |