FORUM Credit Union is headquartered in Fishers and is the 6th largest credit union in the state of Indiana. It is also the 225th largest credit union in the nation. It was established in 1941 and as of March of 2025, it had grown to 412 employees and 164,221 members at 15 locations. FORUM Credit Union has an A+ health rating.
Best Banking Around
So after issue after issues with PNC, HuntingtonBank, and Chase I decided to make a change. Credit unions are where it’s at!! I happen to use the Carmel branch at 116th St. I have several accounts business ,personal loans ,credit cards , checking and savings now. When I walk in this branch, everyone greets me says hello by my name. If there happens to be a line the loan specialist ,the managers, get out of their office and do the transaction themselves. Everyone at that branch is simply amazing. Stephen, Kenzie, Ryan and literally everyone at that branch. If you are using a big bank now’s the time to get out! You deserve better treatment I also should mention they don’t care if you buy crypto with your account!! Loans approved instantly! I could go on and on! I have happened to use other branches, and I have felt just as welcome not to mention you can also use other credit unions to make deposits/transactions to your Forum accounts
Poor Customer Service
After you open account and leave branch office you are done. No matter how many times you call them general "800" toll free number or direct number of the Banker you dealt with, No one will answer. always go to voicemail.
Mess up IRA CD contributions
Do Not Used Forum
I wouldn’t recommend them for any car loan needs. They do offer the best rate, but the customer service is awful. I’ve had my car loan for 4 years and I lost my job. I continued to make my car payments for the next 5 months, and then a month came up and I couldn’t make the payment. I called weeks ahead of time to the Indianapolis office and explained the situation. Angela refused to help me because she couldn’t be certain I could continue the monthly payments if they let me defer it ONCE. Mind you, I’ve made 4 years of payments on time and yet, she still was unsure if I could make the monthly payments if I was granted a deferment one time. That doesn’t make any sense, but okay. Collections would not help me because I’ve been in contact with Angela and she was in charge of helping me. Their website claims they’re here to help even in times of need, but will not help. Don’t waste your time going in circles with these people.
Terrible Bank
To the worthless turds in management. How can you continue to charge your customers fee when you are the one in the wrong? After repeated conversations with customer, no service, I was only told this is company policy and there’s nothing that can be done. What a terrible way to do business.
Data as of Q1 2025
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 68248 |
| Year Chartered | 1941 |
| Employees | 412 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.11% |
| Return on Equity - YTD | 9% |
| Annual Interest Income | $32.1MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q1 2025vs Q1 2024 | $2.25B$2.14B |
| Loans | Q1 2025vs Q1 2024 | $1.87B$1.79B |
| Deposits | Q1 2025vs Q1 2024 | $1.87B$1.75B |
| Equity Capital | Q1 2025vs Q1 2024 | $273.9MM$248.3MM |
| Loan Loss Allowance | Q1 2025vs Q1 2024 | $28.5MM$27.5MM |
| Unbacked Noncurrent Loans | Q1 2025vs Q1 2024 | $7.3MM$4.3MM |
| Real Estate Owned | Q1 2025vs Q1 2024 | $204K$16K |
