Franklin-Somerset Federal Credit Union

Nice, local credit union

I am no longer a member of this credit union, having recently moved from Central Maine, but I lived in Farmington, ME, for several years, during which time I was a member of FSFCU. They had few branches (four, I believe), but this was not out of the ordinary for financial institutions in the area. My checking and savings accounts were nothing extraordinary, other than the fact that there were fewer fees than there are with many commercial banks. The savings interest rate was nothing to write home about, being in line with other savings products according to comparison tools like bankrate.com. From a customer service perspective, I never had any problems, though the customer service was never more outgoing than simply professional, though this probably had less to do with the credit union itself and more to do with the fact that I was "from away" and therefore treated with a certain degree of distance in any and all professional and personal interactions. The website was functional, but not anything special. I could check my balance without incident, but it didn't allow me to do many transactions that most banks seem to allow. There wasn't a mobile product that I was aware of, beyond checking the website in a phone's web browser. All in all, I don't have any serious complaints, but nothing overwhelmingly positive, either.