Freedom First is headquartered in Roanoke and is the 15th largest credit union in the state of Virginia. It is also the 416th largest credit union in the nation. It was established in 1956 and as of September of 2022, it had grown to 226 employees and 61,586 members at 14 locations. Freedom First has an A health rating.
Field of Membership Restrictions
Freedom First offers membership to those who live, work, worship, attend school, or own a business in the Virginia counties of Botetourt, Craig, Franklin, Montgomery or Roanoke, or the Virginia cities of Radford, Roanoke, Salem, or Vinton.
See current membership details
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Love banking local!
When we moved to Virginia 11 years ago, we were looking for a local credit union to bank with. At the time this was our only option. Going into it, I didn't know if we would like this bank or not. I LOVE THIS BANK!!! This bank has always had the best customer service. About 4 years ago, I was a few days from leaving on vacation out of the state, and I got a call on a Saturday from the bank telling me that my card had some unauthorized use. I was extremely stressed out! They put a hold on my card, and I called the bank first thing monday morning. I explained that I really needed a card because I was about to leave on vacation. They had a new card waiting for me at the local branch the next morning! You cant get any better than that with service! Love them.
I love Freedom First!
I have been with Freedom First for about 12 years now. When we moved from out of state, we went and signed up for an account. At first I didnt know what to expect because I had never used a credit union prior. When I went in to open the account, I remember the staff being so gracious and even telling us some great things to do around the area. (We Moved from New york to Virginia so it was a change). Over time, I havent had any issues with them. Even when my debit card got hacked on a Saturday, they had a new debit card waiting for at the branch on monday to cause no delays to me. I would recommend them to anyone!
Great Credit Union And People!
They worked with me when I needed it. The Vinton, Va branch was great in helping me get my account straight as I am getting back on my feet. It's not always about money, sometimes it just takes people to listen and help when needed.
fee fees fees
Freedom first credit union used to be the Virginia tech banking service then it change about 10 years. Since the change there service has gone down hill. It was by fast the worst bank i have ever been with. We would have money in the bank and still get charged late fees. We had to go into the office about 6 times in a year to fix their mistakes. if we would knot have gone in the charges would have been left on the account. i can't image how many other people this must of happened to without them noticing. i would not recommend them to anyone.
Do Not Bank Here
Never bank here. Horrible experience. My debit card declined and left me walking for miles to get home with no gas and no resolve. Find a bank that won’t cut off your debit card every 5 seconds
Data as of Q3 2022
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 11111 |
| Year Chartered | 1956 |
| Employees | 226 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.66% |
| Return on Equity - YTD | 9.16% |
| Annual Interest Income | $24.0MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q3 2022vs Q3 2021 | $1.03B$848.3MM |
| Loans | Q3 2022vs Q3 2021 | $871.6MM$624.2MM |
| Deposits | Q3 2022vs Q3 2021 | $837.8MM$714.6MM |
| Equity Capital | Q3 2022vs Q3 2021 | $71.5MM$70.1MM |
| Loan Loss Allowance | Q3 2022vs Q3 2021 | $6.4MM$5.5MM |
| Unbacked Noncurrent Loans | Q3 2022vs Q3 2021 | $1.9MM$2.2MM |
| Real Estate Owned | Q3 2022vs Q3 2021 | $0$167.00K |
