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Overview / Commentary
800-513-7678
100 West Houston Street
San Antonio, TX 78205

Frost Bank is headquartered in San Antonio and is the 3rd largest bank in the state of Texas. It is also the 59th largest bank in the nation. It was established in 1899 and as of June of 2017, it had grown to 4,253 employees at 148 locations. Frost Bank has an A health rating.

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Reviews (3)

Great service, easy to deal with

I switched to Frost Bank over six years ago and I'll never go back. My previous bank seemed alright initially. But after changing ownership multiple times, things continued to go down hill. Fees started to increase, customer service was sub-par and erratic, and I did not feel like a valued customer at all.

Over the years I've heard many great things about Frost, so I decided to give them a shot. I've used them for both my personal and business accounts and couldn't be happier. Fees (if any) are reasonable and clearly stated. Customer service is top notch, no matter if speaking to someone directly at a local branch or through their telephone support line. I highly recommend Frost for banking in addition to many other financial services.

Lacking In Customer Notifications And In Customer Service

Posted by: Lisa782 | Oct 8, 2017

I almost never write negative reviews, but in this case I consider it a public service.

Until this month I thought that Frost Bank was just fine, and I’ve kept nice balances in both a checking and a money market account with them for some years. Having moved to electronic statements (a money-saver for Frost Bank), I pretty much ignored my Money Market account until last weekend when I found that Frost Bank had been levying a $15 service charge on the account for month upon month, as unbeknownst to me the account had fallen below the minimum balance threshold long ago.

I contacted Frost Bank’s customer service department to let them know the obvious - that had I been aware, I would have rectified the situation immediately. No one is going to keep a balance of thousands of dollars in an account which charges $15 every month in return for pennies in interest. Instead of doing the right thing by immediately reversing all charges, over the following days they reversed portions of it, while continually stating that the complaint would have to go further... After four days of this ridiculousness, having received no authentic resolution and ending up having eaten $90 in completely unnecessary service charges, I decided to forego with their little games and close all accounts with Frost.

I feel confident that every other bank I’ve dealt with would have issued a notice of my having fallen below the minimum balance threshold at the time of the initial service charge. I imagine that this revenue generating tactic is being used on other of Frost’s customer accounts, as people do have other things to focus upon besides wondering if their bank is pulling a fast one on them. After this lack of any sense of due diligence toward their customer, let alone some sense of fairness, I will never recommend Frost Bank to anyone.

On Line Banking

Posted by: Sueirwin | May 7, 2012

Frost Bank has been making changes to it's on-line access.

It no longer supports Quickbooks. Simple things that I have preformed through Quickbooks for years can no longer be done. Example, if you try to transfer funds from one account to another, Frost erases files from Quickbooks. Meaning you can no longer use it and you get the privage of speaking with somebody in India for 5 to 6 hours while they rebiuld you QB files. I was actually lucky enough to spend two days talking to India, because I tried it a second time.

Now, you cannot download your transactions through Quickbooks either.

I cannot in my wild dreams imagine why Frost Bank would choose to NOT support Quickbooks. I would think that that biggest magority of small businesses in the US utilize Quickbooks. ---- Bad Dicision!

 



Health

Health Grade Components

Overall
FDIC Certificate #5510
Year Established1899
Employees4253
Primary RegulatorFED
Profit Margin
Return on Assets - YTD1.15%
Return on Equity - YTD11.52%
Annual Interest Income$433.9MM
Assets and Liabilities
AssetsQ2 2017vs Q2 2016$30.23B$29.00B
LoansQ2 2017vs Q2 2016$12.36B$11.43B
DepositsQ2 2017vs Q2 2016$25.67B$24.34B
Equity CapitalQ2 2017vs Q2 2016$3.11B$3.16B
Loan Loss AllowanceQ2 2017vs Q2 2016$149.6MM$149.7MM
Unbacked Noncurrent LoansQ2 2017vs Q2 2016$101.3MM$113.4MM
Real Estate OwnedQ2 2017vs Q2 2016$2.0MM$2.4MM
Rates
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* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

Frost Bank Savings Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.05%--Savings
0.01%--Health Savings

Frost Bank Money Market Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.35%*$250k*-Personal Money Market
OTHER TIERS: 0.10% Up to $25k | 0.15% $25k - $50k | 0.20% $50k - $100k | 0.25% $100k - $250k

Frost Bank Checking Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.01%$5k-Frost Personal Checking

Frost Bank CD Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.85%*$100k*-24 Month CD
OTHER TIERS: 0.75% $1k - $100k
0.85%*$100k*-2 Year Business CD
OTHER TIERS: 0.75% $1k - $100k
0.80%*$100k*-12 Month CD
OTHER TIERS: 0.70% $1k - $100k
0.80%*$100k*-1 Year Business CD
OTHER TIERS: 0.70% $1k - $100k
0.80%*$100k*-18 Month Business CD
OTHER TIERS: 0.70% $1k - $100k
0.65%*$100k*-180 Day CD
OTHER TIERS: 0.55% $1k - $100k
0.65%*$100k*-180 Day Business CD
OTHER TIERS: 0.55% $1k - $100k
0.35%*$100k*-90 Day CD
OTHER TIERS: 0.25% $1k - $100k
0.35%*$100k*-90 Day Business CD
OTHER TIERS: 0.25% $1k - $100k
0.25%$100k-14 Day Business CD
0.25%$100k-30 Day Business CD
0.25%$100k-60 Day Business CD
0.25%$100k-14 Day CD
0.25%$100k-30 Day CD
0.25%$100k-60 Day CD
Locations

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