Gateway Metro Federal Credit Union


Overview / Commentary
314-621-4575
848 N Green Mount Rd
Shiloh, IL 62221

Gateway Metro Federal Credit Union is headquartered in Shiloh and is the 43rd largest credit union in the state of Illinois. It is also the 1,363rd largest credit union in the nation. It was established in 1935 and as of March of 2024, it had grown to 57 employees and 10,400 members at 6 locations. Gateway Metro Federal Credit Union has a B health rating.

Field of Membership Restrictions

Gateway Metro Federal Credit Union is open to anyone who lives, works, worships, or attends school in the City of St. Louis, or the Missouri counties of Charles, Jefferson, or St. Louis, or the Illinois counties of Madison, Monroe, or St. Clair. Eligibility also extends to immediate family members.
See current membership details

Reviews (2)

Not what you expect

Posted by: |

We had this credit union in the building of our federal government job, so access to the bank was super convenient. I was able to get cash from my account during regular work hours very easily. The only problem I had with them was the availability to access other products such as refinancing loans or consolidation loans. I was denied twice and got two hits on my credit for them as well. Clearly, I am refinancing for a reason so my credit isn't the best, but it also isn't the worst. I have fairly competitive income and my accounts are all up to date. I always read that credit unions are more lenient with their loan applications but this has not been the case with me, ever. And I've received offers or loans from other institutions. The only reason I still have my checking and savings open now is in case of an emergency. I do not use them anymore or request other services from this credit union.

HORRIBLE CUSTOMER SERVICE

Posted by: |

I HAVE BEEN A MEMBER OF THIS CREDIT UNION SINCE 2004. I HAVE ALWAYS MADE TIMELY PAYMENTS. THE CREDIT UNION DID NOT APPLY 2 OF MY PAYMENTS TO MY ACCOUNT, HAVE REPORTED MY ACCOUNT AS DELINQUENT WITH THE CREDIT BUREAUS. I WAS TOLD BY A MANAGER THAT THIS WAS THEIR MISTAKE, THAT I WOULD RECEIVE A LETTER IN THE MAIL, THAT MY ACCOUNT WAS CORRECTED, THAT MY PAYMENTS WERE PROPERLY CREDITED TOWARDS MY ACCOUNT. INSTEAD I RECEIVED A LETTER THAT MY VEHICLE IS GOING TO BE REPOSSESSED UNLESS THEY RECEIVE THE PAST DUE BALANCE. I HAVE PAID MY ACCOUNT IN FULL FOR THE MONTHS THEY ARE SAYING THEY DID NOT RECEIVE PAYMENT. THE CHECKS HAVE BEEN CASHED BY THE CREDIT UNION. THE CREDIT UNION WANTS ME TO GET COPIES OF THE CASHED CHECKS BECAUSE THEY HAVE NO RECORD OF RECEIPT OF PAYMENT. I WILL BE PURSUING LEGAL ACTION FOR THEIR POOR CUSTOMER SERVICE.



Health

Health Grade Components

Overall
NCUA #24797
Year Chartered1935
Employees57
Primary Regulator
Profit Margin
Return on Assets - YTD-0.45%
Return on Equity - YTD-7.37%
Annual Interest Income$1.6MM
Assets and Liabilities
AssetsQ1 2024vs Q1 2023$175.6MM$195.3MM
LoansQ1 2024vs Q1 2023$103.4MM$112.8MM
DepositsQ1 2024vs Q1 2023$164.4MM$184.6MM
Equity CapitalQ1 2024vs Q1 2023$10.8MM$10.2MM
Loan Loss AllowanceQ1 2024vs Q1 2023$873K$801K
Unbacked Noncurrent LoansQ1 2024vs Q1 2023$335K$454K
Real Estate OwnedQ1 2024vs Q1 2023$0$0
Rates

Rates for Gateway Metro Federal Credit Union are currently being reviewed.

Locations


Gateway Metro Federal Credit Union Locations
Branch Office848 N Green Mount RdShiloh, IL 62221-3354
Branch Office9992 Lin Ferry DrSaint Louis, MO 63123-6914
Branch Office2129 Charbonier RdFlorissant, MO 63031-5500
Branch Office1001 Pine StSaint Louis, MO 63101
Branch Office1421 Jungermann RdSaint Peters, MO 63376-7376
Branch Office840 Meramec Station RdValley Park, MO 63088

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