Gateway Metro Federal Credit Union
Gateway Metro Federal Credit Union is headquartered in Shiloh and is the 43rd largest credit union in the state of Illinois. It is also the 1,298th largest credit union in the nation. It was established in 1935 and as of June of 2023, it had grown to 54 employees and 10,862 members at 6 locations. Gateway Metro Federal Credit Union has a B health rating.
Field of Membership Restrictions
Gateway Metro Federal Credit Union is open to anyone who lives, works, worships, or attends school in the City of St. Louis, or the Missouri counties of Charles, Jefferson, or St. Louis, or the Illinois counties of Madison, Monroe, or St. Clair. Eligibility also extends to immediate family members.
See current membership details
Not what you expect
We had this credit union in the building of our federal government job, so access to the bank was super convenient. I was able to get cash from my account during regular work hours very easily. The only problem I had with them was the availability to access other products such as refinancing loans or consolidation loans. I was denied twice and got two hits on my credit for them as well. Clearly, I am refinancing for a reason so my credit isn't the best, but it also isn't the worst. I have fairly competitive income and my accounts are all up to date. I always read that credit unions are more lenient with their loan applications but this has not been the case with me, ever. And I've received offers or loans from other institutions. The only reason I still have my checking and savings open now is in case of an emergency. I do not use them anymore or request other services from this credit union.
HORRIBLE CUSTOMER SERVICE
I HAVE BEEN A MEMBER OF THIS CREDIT UNION SINCE 2004. I HAVE ALWAYS MADE TIMELY PAYMENTS. THE CREDIT UNION DID NOT APPLY 2 OF MY PAYMENTS TO MY ACCOUNT, HAVE REPORTED MY ACCOUNT AS DELINQUENT WITH THE CREDIT BUREAUS. I WAS TOLD BY A MANAGER THAT THIS WAS THEIR MISTAKE, THAT I WOULD RECEIVE A LETTER IN THE MAIL, THAT MY ACCOUNT WAS CORRECTED, THAT MY PAYMENTS WERE PROPERLY CREDITED TOWARDS MY ACCOUNT. INSTEAD I RECEIVED A LETTER THAT MY VEHICLE IS GOING TO BE REPOSSESSED UNLESS THEY RECEIVE THE PAST DUE BALANCE. I HAVE PAID MY ACCOUNT IN FULL FOR THE MONTHS THEY ARE SAYING THEY DID NOT RECEIVE PAYMENT. THE CHECKS HAVE BEEN CASHED BY THE CREDIT UNION. THE CREDIT UNION WANTS ME TO GET COPIES OF THE CASHED CHECKS BECAUSE THEY HAVE NO RECORD OF RECEIPT OF PAYMENT. I WILL BE PURSUING LEGAL ACTION FOR THEIR POOR CUSTOMER SERVICE.
Data as of Q2 2023
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 24797 |
| Year Chartered | 1935 |
| Employees | 54 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.38% |
| Return on Equity - YTD | 7.34% |
| Annual Interest Income | $3.0MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q2 2023vs Q2 2022 | $188.0MM$204.4MM |
| Loans | Q2 2023vs Q2 2022 | $113.8MM$119.7MM |
| Deposits | Q2 2023vs Q2 2022 | $177.4MM$193.6MM |
| Equity Capital | Q2 2023vs Q2 2022 | $10.0MM$10.4MM |
| Loan Loss Allowance | Q2 2023vs Q2 2022 | $779.00K$936.00K |
| Unbacked Noncurrent Loans | Q2 2023vs Q2 2022 | $466.00K$350.00K |
| Real Estate Owned | Q2 2023vs Q2 2022 | $0$0 |