Glacier Hills Credit Union is headquartered in West Bend and is the 35th largest credit union in the state of Wisconsin. It is also the 1,163rd largest credit union in the nation. It was established in 1934 and as of June of 2023, it had grown to 48 employees and 17,196 members at 3 locations. Glacier Hills Credit Union has an A health rating.
Field of Membership Restrictions
Glacier Hills Credit Union is open to those who live or work in the Wisconsin counties of Calumet, Columbia, Dodge, Fond du Lac, Green Lake, Jefferson, Milwaukee, Ozaukee, Sheboygan, Washington, Waushara, Waukesha, or Winnebago. Immediate family members of those eligible to join also qualify.
See current membership details
Poor Verification
Aside from one main, and major, concern, I have enjoyed using Glacier Hills Credit Union. I originally got a savings account there because I had to in order to get an auto loan through them . I never much used the savings account. Fast forward several years and my Grandpa decided that he wanted to help us buy a house, so he gifted my husband and I $5000. I decided to put the money in a CD, rather than the savings account, to generate higher interest. The process of opening the CD was simple. Several more years later, Grandpa gifted us $10,000 more! We put half into the cd when it was rolling over, and half into the savings account as our "emergency fund." This is not our primary bank, so I have to go out of my way to access the money, which is a good thing.
here is where the "bad" comes in. When I need to access money from the savings account, I head to the brick and mortar credit union. They do not know me, because I am there quite infrequently. I tell the bank teller that I would like to take money out of savings, but I don't know my account number. She asks for my name, then pulls up my account. I request $500 (for example,) and she/he gives it to me. They don't ever verify who I am!!!!!! They don't ask me to confirm my date of birth, or address, or show a drivers license. They just hand me $500 cash, because I told them my name! That is HORRIBLE in my opinion. So other than that, I love the credit union, but that is a huge red flag for me!
Perks of Using a Small Town Bank
My husband and I have been customers of Glacier Hills Credit Union for about eight years. We started out with just a personal savings account, but were so impressed with their excellent customer service we have since opened checking and savings accounts for our business and savings accounts for each of our three kids. Their monthly service fees are less than half of regular banks ($5 compared to $11 for a larger bank we also use) and you can accumulate points every month for services used (direct deposit, atm withdrawals, etc) and then use those points towards gifts or to pay for your monthly fee. They are also active in the community sponsoring family movie nights and collecting school supplies for the local elementary schools.
Great local service
This credit union has excellent customer service and goes out of its way to develop a relationship with its clients. I have had a good experience refinancing car loans at low rates and being walked through the home mortgage process. They do not have many ATM locations so if that is an issue I would probably not recommend them. Otherwise, this seems to be a solid and reputable institution.
Shady Business Practices
DO NOT GET A CAR LOAN THROUGH THEM! They will add things to the loan and hope you don't catch it, I had a 4 thousand dollar disability/loss of life insurance policy added to my car loan without my knowledge and without my approval that I did not see, only found out about it when I went to pay the car loan off. Out 4,000$ and was offered 400$ to "make up for their mistake" absolutely unreal, they are thieves. If you do get a loan take a magnifying glass to their documents.
Data as of Q2 2023
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 67238 |
| Year Chartered | 1934 |
| Employees | 48 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.9% |
| Return on Equity - YTD | 9.16% |
| Annual Interest Income | $4.1MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q2 2023vs Q2 2022 | $230.2MM$216.3MM |
| Loans | Q2 2023vs Q2 2022 | $157.6MM$151.1MM |
| Deposits | Q2 2023vs Q2 2022 | $205.3MM$193.1MM |
| Equity Capital | Q2 2023vs Q2 2022 | $22.3MM$20.3MM |
| Loan Loss Allowance | Q2 2023vs Q2 2022 | $432.00K$314.00K |
| Unbacked Noncurrent Loans | Q2 2023vs Q2 2022 | $513.00K$452.00K |
| Real Estate Owned | Q2 2023vs Q2 2022 | $0$0 |