Golden State Bank

Very Unorganized

Bank has a high turnover of personel which makes it hard to do business with them. One hand never knows what the other hand has or had promised which causes much frustration in dealing with them. I had directors telling me that the bank was working with me and willing to help with the modification of the loan due to the down turn in the economy. All the while the bank officers were in the midst of foreclosing, which by the way was the best thing for me since now the headaches are gone and they now have them! During the whole process that I was working with them, I saw four different loan officers and none of them knew what the last one was doing to supposedly help me. I am now with a bank that assigns a loan officer to me and she is the only contact that I deal with. Maybe Golden State needs to learn from their mistakes and listen to their customers every once in a while!