G.P.O. Federal Credit Union is headquartered in New Hartford and is the 38th largest credit union in the state of New York. It is also the 799th largest credit union in the nation. It was established in 1978 and as of September of 2020, it had grown to 82 employees and 33,221 members at 7 locations. G.P.O. Federal Credit Union has an A+ health rating.
Field of Membership Restrictions
GPO Federal Credit Union is open to those who live, work, worship, or attend school in the New York counties of Fulton, Hamilton, Herkimer, Madison, Montgomery, Oneida or Otsego. Employees/retirees of 150+ SEGs also qualify for membership, as do immediate family members of current GPO members.
See current membership details
Good Service, Bad Website
I have been a member of GPO FCU for about four years. Overall, their customer service has been more than satisfactory both on the phone and in person. Even when lines are long, they keep them moving so there is little wait compared to other banks and credit unions that I have joined. Employees are professional and knowledgeable. The only real downside I've had with them is their online banking. The online banking website is very out of date and could easily be mistaken as being from the mid 1990's. Furthermore, I've had trouble with it not accepting my password after a while and then locking me out after three failed attempts to log back in. There is no way to recover your password without calling them or visiting a branch, although that's fairly standard for a financial institution. I am an avid user of mint.com as well; GPO is the only financial institution that I continue to have trouble using on Mint, as GPO locks me out of my account after a few days of using it on Mint. For that reason, GPO is the only institution of the six I use for banking, loans, etc that is not currently on my Mint account.
Worst Credit Union I've Ever Dealt With
I was told that credit unions tend to offer better service than banks. That was certainly the case with some credit unions I dealt with in Seattle, such as the Verity Credit Union. So after I moved to the NY state my first thing was to open an account in a neighborhood credit union. Well, it turned out that this GPO credit union was much worse than the big banks. I had multiple issues with them, and their customer service agents were impolite and impatient. Then when I tried to close my account they had several excuses to delay the account closing process. I was too busy to waste more time on the account closing, so I put that thing aside for a year, only to find out that they charged me a "dormant fee" every month. Certainly they have changed my initial good impression about credit unions.
Health Grade Components
| Overall | |
|---|---|
| NCUA # | 22931 |
| Year Chartered | 1978 |
| Employees | 82 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.05% |
| Return on Equity - YTD | 10.95% |
| Annual Interest Income | $9.0MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q3 2020vs Q3 2019 | $357.4MM$294.1MM |
| Loans | Q3 2020vs Q3 2019 | $196.4MM$182.6MM |
| Deposits | Q3 2020vs Q3 2019 | $320.1MM$261.5MM |
| Equity Capital | Q3 2020vs Q3 2019 | $34.2MM$29.7MM |
| Loan Loss Allowance | Q3 2020vs Q3 2019 | $2.8MM$3.7MM |
| Unbacked Noncurrent Loans | Q3 2020vs Q3 2019 | $532.00K$949.00K |
| Real Estate Owned | Q3 2020vs Q3 2019 | $0$0 |