Great Erie Federal Credit Union is headquartered in Orchard Park and is the 78th largest credit union in the state of New York. It is also the 1,629th largest credit union in the nation. It was established in 1952 and as of September of 2020, it had grown to 19 employees and 8,400 members at 2 locations. Great Erie Federal Credit Union has an A health rating.
Field of Membership Restrictions
Great Erie Federal Credit Union is open to businesses or other legal entities and anyone who lives, works, worships, or goes to school in Eerie County, NY. Immediate family are also welcome.
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Great Erie Federal Credit Union Is Horrible
This credit union used to be Orchard Park Federal Credit Union. When it made the switch to the now Great Erie Federal Credit Union things just went down hill. They no longer care about keeping the customers they've had for years. They charge ridiculous high fees for petty things they never had fees for before. I sincerely advise taking your business elsewhere. I only gave it one star because I was required to score something. I wouldn't have given them anything if it would have allowed me.
Poor Communication And A Complete Lack Of Customer Service.
My car was repossessed with only feeble attempts at first attempting to resolve the issue. First admittedly, the bank failed to continue making automated payments and after one phone call from the credit union, I attempted to resolve the issue and also sent additional payments. Nothing was ever communicated to me in writing from the credit union. When I asked them to fully or partially waive the $350 fee for the repossession, I was told that they wouldn't rescind the charge and that they; "did not have to send out written notice". I have to think that there is a difference between "we don't have to" and what I would call common courtesy.
Granted, I am still pursuing the bank for the same charges, but in the interest of customer service, wouldn't it be better to give your customer a written "heads-up" to take care of the issue before sending the tow truck. At the time of repossession, the statement read that we were behind in payment by $377.00. Also at the same time, over $4000.00 was in the account that was set up to auto - pay the loan.
In hindsight, keep an eye on your bank (my fault) and borrow money from someone who actually cares about their customers. I can tell you that someone is not Great Erie Federal Credit Union.
Data as of Q3 2020
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 7925 |
| Year Chartered | 1952 |
| Employees | 19 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.69% |
| Return on Equity - YTD | 7.17% |
| Annual Interest Income | $2.4MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q3 2020vs Q3 2019 | $111.1MM$92.9MM |
| Loans | Q3 2020vs Q3 2019 | $67.6MM$64.4MM |
| Deposits | Q3 2020vs Q3 2019 | $99.9MM$82.6MM |
| Equity Capital | Q3 2020vs Q3 2019 | $10.6MM$9.8MM |
| Loan Loss Allowance | Q3 2020vs Q3 2019 | $317.00K$227.00K |
| Unbacked Noncurrent Loans | Q3 2020vs Q3 2019 | $78.00K$212.00K |
| Real Estate Owned | Q3 2020vs Q3 2019 | $0$0 |