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Overview / Commentary
401-739-4600
2669 Post Rd
Warwick, RI 02886-3039

Greenwood Credit Union is headquartered in Warwick and is the 4th largest credit union in the state of Rhode Island. It is also the 568th largest credit union in the nation. It was established in 1948 and as of March of 2017, it had grown to 51 employees and 58,031 members at 1 location. Greenwood Credit Union has an A health rating.

Field of Membership Restrictions

Membership in Greenwood Credit Union is open to anyone through making the minimum deposit for the share savings account.
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Reviews (5)

Good Place, Nice People

Posted by: katkatkat | Jul 9, 2015

I'm a new customer as of about two months ago. Everyone was very pleasant and helpful. They have the highest interest rates on CDs in this area, at least at the present time.

Great alternative to regular banking

Posted by: careystout | Apr 3, 2017

I have accounts with various financial institutions. While I came to this credit union first as a loan customer, I stayed for the great service and product line up. It was even a bit of a drive for me since they only have one location. This however is worth it. With online banking and phone service it's not necessary to go into the branch. It is however a great experience when you do. Not only is the physical branch very professional and clean (i've been to some retail bank branches that are disgusting) but everyone who works there is very hospitable, friendly and overall helpful. As soon as I walked in the door someone leaped up from their desk to greet me and ask how I needed assistance. I wanted to talk to a specific representative about my account so I had to take a seat and wait for just a couple of minutes. It wasn't long at all and there is a tv in the waiting area which also helps to pass time and provide atmosphere. I was having difficulty with my debit card but they assisted me right on the spot and it was fixed immediately. I asked about their CD rates too, and although those are low, they are low for all institutions and I was happy to see their 18 month CD still beats what I'm getting in an online savings account which is often higher. Great place to bank.

Allways there to help

Posted by: Ryan2 | Apr 14, 2014

I go to Greenwood Cedit Union several times i any givin months and every time I get a warm welcome like it was my first time. I have been with Greenwood for about four years now and I have had nothing but the best service. Both my wife and I have several account with Greenwood and always feel like they have my best interest in mind 24/7.
In 2004 my wife had left her purse in a taxi while on vacation and we were in fear of our banks accounts being used. After several hours trying to locate her purse without any luck my wife had called Greenwood regarding the bankcard(Debt Card)and the checkbook being lost. The wonderful person at the bank was very reassuring to my wife that our account would be frozen and that they would take care of ordering all of the new cards. The worst thing to ever happen on vacation had happen to us but Greenwood was quick to act and stop our day from getting any worse.
After returning from our two week vacation the people at Greenwood had already ordered all our new cards and checkbook and had them waiting for us upon our return home.

Enjoyable

I like Greenwood Credit Union. While It is very competitive I think that the size is a little bit of an offset. Only being able to access my funds in one location is a little stressful but again overall I like this Bank. The friendly staff make up for it entirely.

Terrible Customer Service And Banking Practices All Around

Posted by: jess2012 | Aug 20, 2012

I have my current car loan through Greenwood and I've had nothing but trouble with them.  There was a banking error or their part, that went unoticed for over three months.  My orginial account info was factored incorrectly.  When it was finally noticed on their end, I was informed I had to pay the back-due amount and I had to do so immediately.  I was then informed the Credit Bureau had to be notified of my "lack of payment" beyond thirty days.  Again, this was completely an error on their part, and yet, my credit score was affected!

As far as their Customer Services skills, they leave must to be desired.  I've worked in Customer Service my entire life, and therefore, I understand it can be difficult to deal with upset customers.  During one of my phone conversations, I was spoken to in a condesending tone and was passed along from one person to the next.  A second conversation, on a different day, I returned a missed phone call to the bank.  Upon informing them I was returning a missed phone call I was given all of my current account information.  NOT once did they varify any account information!!!  I was given account balances, amount due on my auto loan and past payment history.  They didn't ask for so much as how to spell my last name before providing all of my account information and details, including acount number!!!  Last I checked, there was a serious fraud problem in this country, perhaps, they should be a little more diligant with verifying information. 

Finally, as if they haven't already been difficult enough, I requested that I be sent paper copies of all statements via the mail.  This was done directly after my first negative encounter, where I was informed to pay up for their mistakes.  It has been three months and yet, not a single bank statement has come in the mail.  But I recieve their newsletters, so I'm sure they have the correct contact information!!  When I requested this a second time, I was informed I could do online banking.  I informed them, I understood, and would still like paper statements instead of online.  Again, nothing has come in from Greenwood!! 

I would not advise anyone to do business with Greenwood until they change their banking and customer service practices!! 



Health

Health Grade Components

Overall
NCUA #66594
Year Chartered1948
Employees51
Primary Regulator
Profit Margin
Return on Assets - YTD0.38%
Return on Equity - YTD4.22%
Annual Interest Income$3.4MM
Assets and Liabilities
AssetsQ1 2017vs Q1 2016$463.1MM$431.8MM
LoansQ1 2017vs Q1 2016$387.1MM$345.4MM
DepositsQ1 2017vs Q1 2016$398.7MM$370.3MM
Equity CapitalQ1 2017vs Q1 2016$41.7MM$39.7MM
Loan Loss AllowanceQ1 2017vs Q1 2016$950.00K$1.0MM
Unbacked Noncurrent LoansQ1 2017vs Q1 2016$1.2MM$1.2MM
Real Estate OwnedQ1 2017vs Q1 2016$59.00K$0
Rates
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Greenwood Credit Union Savings Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.50%$25-Share 1 Savings
0.50%--Holiday Club Account
0.50%--Vacation Club Account
0.50%$100-Day-to-Day IRA
0.50%--Deposit Savings

Greenwood Credit Union Checking Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.25%$1k-Interest Checking Account

Greenwood Credit Union CD Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
2.25%$1k-60 Month CD
1.75%$1k-36 Month CD
1.75%$1k-48 Month CD
1.50%$1k-24 Month CD
1.40%$1k-13 Month CD
0.90%$1k-18 Month CD
0.75%$1k-12 Month CD
0.65%$1k-15 Month CD
0.50%$1k-3 Month CD
0.50%$1k-6 Month CD

Greenwood Credit Union IRA Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
2.25%$1k-60 Month IRA Certificate
1.75%$1k-36 Month IRA Certificate
1.75%$1k-48 Month IRA Certificate
1.50%$1k-24 Month IRA Certificate
1.40%$1k-13 Month IRA Certificate
0.90%$1k-18 Month IRA Certificate
0.75%$1k-12 Month IRA Certificate
0.65%$1k-15 Month IRA Certificate
0.50%$1k-3 Month IRA Certificate
0.50%$1k-6 Month IRA Certificate
Locations


Greenwood Credit Union Locations
Branch Office2669 Post RdWarwick, RI 02886-3039