Grow Financial Federal Credit Union is headquartered in Tampa and is the 5th largest credit union in the state of Florida. It is also the 104th largest credit union in the nation. It was established in 1955 and as of December of 2019, it had grown to 529 employees and 205,515 members at 28 locations. Grow Financial Federal Credit Union has an A health rating.
Grow Financial Federal Credit Union is open to active and retired military and their family. Membership is also open to civilian employees of MacDill Air Force Base and other Select Employer Groups. (Membership requirements are listed in the credit union's online application).
See current membership details
Initially I was concerned with negative feedbacks. Those negative feedbacks are mainly for loans. Due to their current high 3.35% APY 15 months CD, I gave it a try. Called two times before opening an account and spoke with a very helpful customer service representative each time. I finally called the third time to open an account.
Since I am not a member of numerous organizations, I had to talk with a CSR who suggested I could be a member of Friends and Family of Military. Since that option was not available online, I had to talk with another CSR.
Laila was more than helpful. She applied for me online as a member of Friends and Family of Military. She then proceeded to open an account for me. A soft pull from Equifax is required if account is not opened at a physical branch.
Laila followed up next day with me for fund transfer status. When wired fund arrived, she opened a 15 months CD for me @ 3.35% APY.
Each time you log in, you have to answer a secret question. An email is sent instantly to you notifying your account was accessed. Some may find it annoying, I find it assuring.
I have been with Grow Financial for the last four and a half years. I originally only had a savings account with them, but I liked them so much I have a checking account now. They're a credit union and local to the Tampa Bay area. The have a good amount of locations near me in Tampa and their ATM's are easy to access through the city. Although they have limited hours, their customer service is excellent my questions are solved within moments and whenever I have a bigger issue they take care of it within one to two business days. The staff is really helpful, they seem well trained and knowledgeable about all the product ans services they offer. They know me by name and give me the most respect when I come see them. My checking and savings accounts are easy to understand. The statements are clear and always on time. There's no extra fees or hidden costs, when there is a charge they ensure I know and understand before even proceeding to the next step. The only draw back I have with Grow Financial is lack of mobile support. They don't have a useful app and their website is not mobile optimized so using them when I'm on the go is very difficult to the point I check my account before I leave when I plan on using my checking or savings account. They said they're working on it, but it's been over a year without a reasonable result or improvement so I feel uneasy about it. Either way that's the most of my complaints and something I can live without if I have to.
My experience here was terrible. I was told different things by different people. This happened three times. In had thirty to forty minute waits for help, too. Paper statements were $5 per month which i was not told. I found out when I got my first statement. They pushed for online banking, which I do not want to do. Their services also dropped considerably during my time there. I ended up withdrawing all funds and going to a bank. It was very disappointing.
Years of experiences on Banking with different Banks finally I fund right Bank to work with, This year is my 4th year with Grow Financial and I have great experience with them, they are very friendly , very knowledge on what they doing yes sometimes banks are busy the reason why is because they have a lot of customers due to there excellent service, I Bank with Brandon Branch , Manager to teller ,loan officers and all others very nice and kind people not only that they are very professional, Thank you for your great service I am recommend to all my employees ,my business partners and my friends
|Return on Assets - YTD||0.51%|
|Return on Equity - YTD||5.29%|
|Annual Interest Income||$108.1MM|
|Assets and Liabilities|
|Assets||Q4 2019vs Q4 2018||$2.71B$2.53B|
|Loans||Q4 2019vs Q4 2018||$2.19B$2.12B|
|Deposits||Q4 2019vs Q4 2018||$2.43B$2.19B|
|Equity Capital||Q4 2019vs Q4 2018||$263.5MM$249.5MM|
|Loan Loss Allowance||Q4 2019vs Q4 2018||$20.0MM$18.3MM|
|Unbacked Noncurrent Loans||Q4 2019vs Q4 2018||$14.1MM$11.5MM|
|Real Estate Owned||Q4 2019vs Q4 2018||$0$209.00K|
Rates for Grow Financial Federal Credit Union are currently being reviewed.