Guaranty Bank and Trust Company (CO) is headquartered in Denver and is the 7th largest bank in the state of Colorado. It is also the 350th largest bank in the nation. It was established in 1955 and as of June of 2016, it had grown to 350 employees at 26 locations. Guaranty Bank and Trust Company (CO) has an A health rating.
Worst banking experience and reading the reviews I see I m not the only one treated as though we are criminals. I had a business account with them. My business is 20 years old (proven on state web site). My account with them almost 2 years and no bounced checks or anything and a savings if I have overdraw to checking if needed. So a teller was taking a long time with a deposit and scruntizing my deposit. Finally I inquired to the problem and she said just "looking for my own personal reference" when I asked what her personal reference had to do with my business she just repeated herself and refused to give me a straight answer. When I left she sarcastically said "have a nice day". So apparrently I made the sin of askin and spoken to as if there was something wrong with my asking as I was leaving. Huge embarrassment.. The next time I went to a different location in Ft Collins to avoid the horrible experience at Mulberry and saw they will be closed on Sat (probably due to lack of business) I told the teller about the branch on mulberry as being "horrible" at which point she became sarcastic to me when I said I think customers should be treated with respect and not like criminals she said I was a "rude customer". They then sent me a letter and informed me my account was closed and gave me a weeks notice. This is fine as I was planning to leave once my new checks were gone. So I see by these posts that customers are presumed to be doing something wrong, when questioned you are spoken to with a lie and sarcasm and if you dare to object then you are considered rude. This banks presumes they are doing you a favor and you just be quiet. Well wrong we have a lot of choices Guranty and you are the worst one of them all! I have also observe not many people in these branches and now I know why. Be aware if you do anything they do not like they will close your account and be sarcastic to you.
I opened a business account and have fairly large checks that go into it 2-3 times a month.
Minor issues of being told they were implementing deposit scans, my card never did work with any ATMs including theirs on-site. Crappy mobile availability, products are not competitive.
Because it was a new account, the bank would place a "hold" on my deposits. I was not alerted to this hold process. I was embarrassed on two occasions due to making payments which did not fund out due to this hold process. The hold process takes 4-5 days to clear. You can imagine!
A third embarrassment was the day I was denied with my debit card in making a $2500 purchase. They had put a cap of $2000 on my card and did not share that with me.
The cherry on top was the day I discovered a teller put my $5K+ deposit into someone else's account!! Seriously don't even know how that would be possible when I had walked the deposit with my debit card and my ID into the bank to make certain it was done right. Apparently the teller did not swipe my card to access the account, nor, verified my ID (driver's license) with information on the screen. In banking over 30 years, I have never ever had a deposit put into someone else's account. Due to discovering this on a Saturday, there were no managers present to correct the situation NOR with banking headquarter phone service to work the matter out. My money actually had to sit in someone else's account over the weekend. AND, there was no quick fix in the end!
DO NOT BANK WITH GUARANTY unless you want to guaranty a bad experience!
I really hate Guaranty Bank. I am defiantly switching ASAP. I am a seventeen year old who has been going to the exact same bank for 5 years. I have a job and a car and I have payments to make and necessities to buy. Guaranty Bank wouldn't let me cash my check today even though I have never had problems cashing my check before. Their excuse? That since I have a minor account, I had to have a parent counter sign. I don't care if that is true or not. Why did they spring this on me now? Why not when I FIRST started cashing my checks? My job is to earn my money. A banks job is to make it available to me. If you are old enough to work you should be old enough to cash your check.
|FDIC Certificate #||17482|
|Return on Assets - YTD||1.01%|
|Return on Equity - YTD||9.76%|
|Annual Interest Income||$43.7MM|
|Assets and Liabilities|
|Assets||Q2 2016vs Q2 2015||$2.39B$2.27B|
|Loans||Q2 2016vs Q2 2015||$1.88B$1.65B|
|Deposits||Q2 2016vs Q2 2015||$1.85B$1.75B|
|Equity Capital||Q2 2016vs Q2 2015||$246.7MM$229.7MM|
|Loan Loss Allowance||Q2 2016vs Q2 2015||$23.1MM$22.9MM|
|Unbacked Noncurrent Loans||Q2 2016vs Q2 2015||$12.1MM$12.8MM|
|Real Estate Owned||Q2 2016vs Q2 2015||$674.00K$1.5MM|
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