Just a small depositor with a personal and business account (both free and the personal Senior Citizens account comes with free cashiers checks and other bennies). The people at ALL of the Longmont branches are friendly and many recognize me and know my name. I've never had any issues with them and their on line system is fantastic.
Since Home State Bank was bought out by Guarantee Bank the customer service is rude and snotty, your deposits and debit card purchases don't post until 3 days, and you never know what they have as your balance. The online banking and bill pay is subpar when it used to be quite good. I've already opened accounts with another bank AND a credit union for over two years and I'm sad to say I'll probably be ending my business with Guarantee next year. After 15 years of being a Home State customer they have yet to offer me credit. (I've asked.) They don't clear your money anymore even for banks that are down the street. You have to call if you're traveling outside of the area or they'll freeze you accounts because of a hack they had some years ago. Now you have to call for your balance and pending transactions. It's sad that they're telephone customer service is so rude now. This actual location has always been rude, but the Berthoud, 29th street Loveland, Downtown Loveland, and East hwy 34 Loveland branches they've always been "down home" courteous and helpful. What happened? It's so sad. Not a mom/pop business friendly bank anymore. Never really has been a super working class bank, but they were good for standard banking.
I too have been a long term customer with Home State Bank in Fort Collins because I was very happy to bank locally and appreciated genuinely friendly remember-your-name tellers. The transition to Guaranty has left the friendly tellers to take the onslaught of angry customer complaints because of the new horrible company policies.
Their policies are favoring customers who maintain large balances in their accounts over people who have funds get tight before the next paycheck or deposit. This looks better on their corporate balance sheet for the goal of being ranked as a bigger bank in the State and completely disregards the real-world banking needs of their customers.
Home State's offices were in Loveland, truly a community bank. Guaranty has their name on a building in down town Denver.
Not having funds available from any deposit until the next business day has been very hard to plan for and is massively inconvenient compared to Home State. You can't run by and deposit checks because you were going to make a debit card purchase later or you were leaving for a trip and needed to gas up or pay for a hotel that night.
Additionally there is no information on your account online about any pending deposits. This is not the industry standard. Chase bank may only make $200 of a deposit available but will show the total amount online instantly.
Today I needed to make a deposit to cover a large check about to clear and I actually called ahead to see if I should deposit cash instead of checks to cover my balance and was told the check wouldn't come out until midnight and my deposits would post first. I again verified with the teller that my account was good before I left and went to have dinner in Old Town. I got a call at dinner that they would be putting a hold on the check I wrote from my Chase account. I left the restaurant, drove to Chase to withdraw cash and barely made it back to the drive through before 6 to deposit cash from the same account as the check they wouldn't honor to ensure my balance would be positive. Depositing my own check was a red flag that I was "kiting" between accounts even though I always transfer funds this way and this has never been a problem before! My food was cold by the time I was done and I still haven't had dinner. I don't see a reason to keep doing business here.
Worst banking experience and reading the reviews I see I m not the only one treated as though we are criminals. I had a business account with them. My business is 20 years old (proven on state web site). My account with them almost 2 years and no bounced checks or anything and a savings if I have overdraw to checking if needed. So a teller was taking a long time with a deposit and scruntizing my deposit. Finally I inquired to the problem and she said just "looking for my own personal reference" when I asked what her personal reference had to do with my business she just repeated herself and refused to give me a straight answer. When I left she sarcastically said "have a nice day". So apparrently I made the sin of askin and spoken to as if there was something wrong with my asking as I was leaving. Huge embarrassment.. The next time I went to a different location in Ft Collins to avoid the horrible experience at Mulberry and saw they will be closed on Sat (probably due to lack of business) I told the teller about the branch on mulberry as being "horrible" at which point she became sarcastic to me when I said I think customers should be treated with respect and not like criminals she said I was a "rude customer". They then sent me a letter and informed me my account was closed and gave me a weeks notice. This is fine as I was planning to leave once my new checks were gone. So I see by these posts that customers are presumed to be doing something wrong, when questioned you are spoken to with a lie and sarcasm and if you dare to object then you are considered rude. This banks presumes they are doing you a favor and you just be quiet. Well wrong we have a lot of choices Guranty and you are the worst one of them all! I have also observe not many people in these branches and now I know why. Be aware if you do anything they do not like they will close your account and be sarcastic to you.
I opened a business account and have fairly large checks that go into it 2-3 times a month.
Minor issues of being told they were implementing deposit scans, my card never did work with any ATMs including theirs on-site. Crappy mobile availability, products are not competitive.
Because it was a new account, the bank would place a "hold" on my deposits. I was not alerted to this hold process. I was embarrassed on two occasions due to making payments which did not fund out due to this hold process. The hold process takes 4-5 days to clear. You can imagine!
A third embarrassment was the day I was denied with my debit card in making a $2500 purchase. They had put a cap of $2000 on my card and did not share that with me.
The cherry on top was the day I discovered a teller put my $5K+ deposit into someone else's account!! Seriously don't even know how that would be possible when I had walked the deposit with my debit card and my ID into the bank to make certain it was done right. Apparently the teller did not swipe my card to access the account, nor, verified my ID (driver's license) with information on the screen. In banking over 30 years, I have never ever had a deposit put into someone else's account. Due to discovering this on a Saturday, there were no managers present to correct the situation NOR with banking headquarter phone service to work the matter out. My money actually had to sit in someone else's account over the weekend. AND, there was no quick fix in the end!
DO NOT BANK WITH GUARANTY unless you want to guaranty a bad experience!
I really hate Guaranty Bank. I am defiantly switching ASAP. I am a seventeen year old who has been going to the exact same bank for 5 years. I have a job and a car and I have payments to make and necessities to buy. Guaranty Bank wouldn't let me cash my check today even though I have never had problems cashing my check before. Their excuse? That since I have a minor account, I had to have a parent counter sign. I don't care if that is true or not. Why did they spring this on me now? Why not when I FIRST started cashing my checks? My job is to earn my money. A banks job is to make it available to me. If you are old enough to work you should be old enough to cash your check.
|FDIC Certificate #||3076|
|Return on Assets - YTD||1.55%|
|Return on Equity - YTD||9%|
|Annual Interest Income||$407.1MM|
|Assets and Liabilities|
|Assets||Q4 2018vs Q4 2017||$9.84B$8.67B|
|Loans||Q4 2018vs Q4 2017||$7.87B$6.47B|
|Deposits||Q4 2018vs Q4 2017||$7.75B$6.64B|
|Equity Capital||Q4 2018vs Q4 2017||$1.76B$1.48B|
|Loan Loss Allowance||Q4 2018vs Q4 2017||$44.8MM$39.4MM|
|Unbacked Noncurrent Loans||Q4 2018vs Q4 2017||$12.2MM$19.3MM|
|Real Estate Owned||Q4 2018vs Q4 2017||$2.2MM$5.1MM|
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|2.68%||$1k||-||13 Month CD Special (New Money Only)|
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|2.68%||$1k||-||13 Month IRA Special (New Money Only)|