We had our land loan with them for over 7 years, in good standing, paid early. TX Dot was forcing us to sell 8000+ square FEET off the front of our property. Independent Bank first told us they did not want any of that money. Then they found out how much was being paid and they told us we had to pay off the loan! We owed ONLY about fifty four thousand left on the note. Our land is valued right under two million and we were "forced" to pay them off! They lied! Then they had the audacity to NOT disclose they were running our credit reports, this was done WITHOUT ANY notice or authorization! Explain WHY any bank would run a credit report on a loan that ALREADY EXISTED and in good standing! Fast forward it's been a month and a half since they have been PAID OFF and they have NOT released our deed! Email after email and they have taken no responsibility to get us the deed. I will just say this Paul R... in Denton worthless! Not much better is James P in Denton! These people has zero customer service skills! If you have a choice... find any other bank to do business with, they lie, they are lazy, they pass the buck, and as far as I am concerned unethical!
My paycheck should have appeared in my account Saturday morning as it did for every other person I work with. Instead, Independent Bank held onto my money. Shame on you! We will be changing banks!
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