Gulf Coast Bank & Trust Co. is headquartered in NEW ORLEANS and is the 5th largest bank in the state of Louisiana. It is also the 384th largest bank in the nation. It was established in 1990 and as of March of 2023, it had grown to 846 employees at 36 locations. Gulf Coast Bank & Trust Co.'s money market rates are 8X the national average, and it has a B health rating.
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Gulf Bank
I love Gulf Coast Bank. They are big enough to have all of the services I need, but small enough that I feel like I get personalized attention. They don't have any crazy fees. The one time I was charged a fee, they took it off after I questioned it (I had accidentally signed up for overdraft protection). They have enough locations to serve me, and some of the locations have extended hours on Friday and are open on Saturday. easy and convenient. They just redesigned their website as well and it looks great. I wish there was a way to order new debit cards on their website. But other than that I have few complaints. I recommend them to all of my friends looking for a new bank. Much better than the national chains.
Rates Have Changed
APY on this checking account are now at 1.29% up to $20,000 and 0.76% over $20m.
Poor Customer Service
HORRIBLE customer service. Been trying to contact company via email and 2 different phone numbers for 2 weeks to find out why my CD that automatically renewed last April is paying 0.2% when the going rate at that time was 2.25%. No returned calls, Emails ignored.
Poor Customer Service
I had a banking issue I was trying to resolve. I sent numerous emails and left voicemail messages only to be ignored time after time. That shows poor customer service and lack of professionalism on behalf of their employees and supervision. I have never been treated so poorly by any professional business before this. Very sad but true!
WORST BANK IN EVERY POSSIBLE WAY!
1) Had an escrow account but the bank did not pay my home owners and flood insurance. 2) Instead put expensive force placed insurance. 3) Back dated force placed insurance policy. 4)2 collateral properties I used to buy this property(my primary residence) had very good coverage but the bank put force placed insurance on those 2 as well.5) Did not apply any money towards the principal for 1 year.6)excessive late charges applied when they should not have charged more than $15.00. 7) The initial escrow deposit of $3,549.13 missing from the escrow account. 8) $3000.00 paid towards the loan is missing from the account 9) Permanent financing was done in September of 2010, @ my house that was still under construction without any witness or a notary present. 10) Did not give copies of my loan document for me to keep. In fact I didn't get them till October 2012. 11) A credit report was not given at the time of refinancing (after repeated requests) 12) The interest was calculated using 360/365 method & we were never informed or it (we were given the impression it was fixed) 13) The amortization schedule, initial escrow account disclosure and all other loan documents suggests I borrowed $410,000.00 but I only borrowed $404,073.15 in total. This makes a huge difference in calculating interest, principal and total payment amount.14) If they followed their amortization schedule: interest + principal = $2,826.19.It was never that amount. Amortization schedule suggests interest and principal is what changes not the total amount due.15) some months there was an accrued interest adjustment. I have no clue what it was or what happened to that money.16) The bank stopped sending statements for 2012 claiming they were sent to my old address. The address change was notified to the post office and has proof my mail was directed to my new address by the post office. The first statement I received from the bank for 2012 was dated, 10/15/2012.17) last nail on my coffin; Gulf Coast sold my loan to another fraudulent bank in Texas that is specialized in repo of mortgages. PLEASE BEAWARE OF THIS BANK!
Data as of Q1 2023
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 32974 |
| Year Established | 1990 |
| Employees | 846 |
| Primary Regulator | FDIC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.86% |
| Return on Equity - YTD | 11.1% |
| Annual Interest Income | $61.5MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q1 2023vs Q1 2022 | $3.06B$2.85B |
| Loans | Q1 2023vs Q1 2022 | $2.07B$1.82B |
| Deposits | Q1 2023vs Q1 2022 | $2.59B$2.58B |
| Equity Capital | Q1 2023vs Q1 2022 | $237.5MM$230.1MM |
| Loan Loss Allowance | Q1 2023vs Q1 2022 | $33.0MM$23.2MM |
| Unbacked Noncurrent Loans | Q1 2023vs Q1 2022 | $33.2MM$14.7MM |
| Real Estate Owned | Q1 2023vs Q1 2022 | $137.00K$16.00K |
