HarborOne Bank is headquartered in Brockton and is the 12th largest bank in the state of Massachusetts. It is also the 273rd largest bank in the nation. It was established in 2013 and as of December of 2019, it had grown to 675 employees at 29 locations. HarborOne Bank has an A health rating.
I have been with this institution of over 20 years and they have always had great customer service. They truly strive to assist their customers in all needs. I have never had any issues with deposits, debit cards or accounts. My whole family banks with them. They helped me when my identity was stolen and made it easy for me to retrieve all of my money back, They truly cared for my situation and how I was feeling. They made me feel like family. They made everything easy with as little for me to do. I had to order all new checks and debit card. They put a rush on everything for free. They even gave me a gift appreciating my business. Who does that? Any time my husband and I need something notarized we can walk right in. They know us by name and for me that is huge. They made it easy for us to open accounts for my children and took the time with us. When my mom passed away they I mentioned it to one of the tellers and the next time I came in they gave me a card. Banking with them makes it feel like family unlike the BIG banks out there.
I have been using HarborOne bank for about fifteen years. In this time, I have had no problems that I could not fix with a simple phone call. Harbor One has always tried to help me with my financial situation. I have savings and checking with them and I am on a fixed income so sometimes I have had used my check protection to pay a bill when I was short of money. I have had no trouble doing this-they have been very patient with me and allowed me to use this without any hassle. I use the online banking to pay most of my bills and my checking account is free. I do not know what I would do if I had to use one of those big banks that have no feelings for their customers and charge enormous fees for everything!
I have been banking with Harbor One for about fifteen years. I depend on them for all my banking needs. My social security is deposited there and I have a checking and savings account with them. I bank on-line a lot, and I have never had a problem. I have never had a problem with this bank. The staff is friendly and fast. If the lines are long, everyone pitches in, right up to the manager. I have bounced checks several times and they have waived the fee. The staff is always ready to help, no matter what the question is. They are known for giving back to the community in my area, too. I always recommend Harbor One Bank to people who are looking for a new bank.
I opened a Remarkable CD during the 2-day special. When I logged in to the link provided, it stated that my application was approved and that I would be contacted within 2 days, after it was "processed." After two WEEKS, I called and asked about my application.
"Did you do the trial deposits?" the customer service rep asked.
"What trial deposits?" I replied, since I had received no emails nor had there been any indication during the application process that there would be trial deposits.
"Oh," she said. "Let me investigate."
After investigation, I was informed that the trial deposits had been "refused" by my funding bank, PurePoint Financial and that I should contact Purepoint, which I did. Purepoint very professionally handled my inquiry and contacted me 3 times during their investigation, confirming with absolute certainty that no trial deposits into my account had been attempted.
I called back HarborOne and asked them to resend the trial deposits. They said it was snowing and they were operating with a skeleton staff but would forward my request to the staff the following day. One week later (just now), I received a voice mail telling me that the trial deposits had been refused 3 weeks ago (which I already knew) and that any applications still unfunded would be deleted at 5 pm (in one hour.) . I called back and asked if they had resent the trial deposits. They said no, and that they could not do that by 5pm. I said okay, let me give you a different funding account then. They said no, they could not do that by 5pm and my application would be deleted. I pointed out that if they had managed to call me at any point prior to ONE HOUR BEFORE THEIR DEADLINE, we could have resolved this.
What a waste of time with such an incompetent bank. NOT WORTH THE 2.75%, I suspect that the fact that they were unable to manage to fund an account in 3 weeks time is probably a blessing in disguise!!!!
I have a vehicle loan with the credit union; they inaccurately reported I was late on my payments. When I contacted them and reported the problem and they could have cared less. The customer service rep. in the loan servicing department didn’t want to be bothered and couldn’t wait to get me off the phone. Won’t use them again.
|FDIC Certificate #||59070|
|Return on Assets - YTD||0.56%|
|Return on Equity - YTD||4.81%|
|Annual Interest Income||$153.4MM|
|Assets and Liabilities|
|Assets||Q4 2019vs Q4 2018||$3.93B$3.66B|
|Loans||Q4 2019vs Q4 2018||$3.26B$3.01B|
|Deposits||Q4 2019vs Q4 2018||$2.95B$2.71B|
|Equity Capital||Q4 2019vs Q4 2018||$529.4MM$370.6MM|
|Loan Loss Allowance||Q4 2019vs Q4 2018||$24.1MM$20.7MM|
|Unbacked Noncurrent Loans||Q4 2019vs Q4 2018||$28.5MM$16.9MM|
|Real Estate Owned||Q4 2019vs Q4 2018||$297.00K$556.00K|
Rates for HarborOne Bank are currently being reviewed.