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Harborstone Credit Union

Popular Accounts at this Credit Union

APYACCOUNT TYPEACCOUNT NAME
1.82%Reward CheckingBreakFree Checking
0.10%1-year CD12 - 17 Month Add-on, Bump-up Flex CD
0.10%SavingsSavings

Overview / Commentary
253-584-2260
9611 Gravelly Lake Dr Sw
Lakewood, WA 98499-1515

Harborstone Credit Union is headquartered in Lakewood and is the 11th largest credit union in the state of Washington. It is also the 222nd largest credit union in the nation. It was established in 1955 and as of March of 2017, it had grown to 224 employees and 79,120 members at 17 locations. Harborstone Credit Union has an A+ health rating.

Field of Membership Restrictions

Membership in Harborstone Credit Union is open to those who live, worship or work in the state of Washington. Membership is also open to active, retired, or reserve military and to active or retired civil service employees.
See current membership details

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Reviews (8)

Charges From The Account

I seem to have a problem with this credit union withdrawing the larger abount first and then a smaller amount.  There have been times where there was enough in my account to pay for the small amount and not get an overdraw fee of $30 but they processed the larger amount first, charged me $30 for that and then took the small amount out and charged me another $30.  Wells Fargo never did this to me.  They always took the smaller amount out.  It used to be a good credit union, when I was with them years ago, but now they are getting to big and they don't care about their customers.  I have done a few test runs with this credit union and everytime the larger amout clears first and then the smaller amout clears.  I will be taking my business else where that does not practice this kind of money making scheme.  

Avoid This Credit Union

Posted by: shamllama | Jul 23, 2017

I was with this credit union for over 5 years and had several bad experiences. Their interest rates on credit cards and loans are very high. Credit cards at 18%+ and auto loans at 5%+ and I have good credit. They don't periodically re-evaluate interest rates on their credit cards like many good credit unions so you are stuck with a high rate permanently. Their online banking was very good 5 years ago when I first joined but has not had a single update since and is now quite dated. Their credit card also doesn't integrate with online banking and must be managed through a completely different web site. It doesn't even support eBill for their credit card through the bill pay system.

Two recent bad experiences stand out and have pushed me to switch to a different bank.

I asked about personal loan products and was directed to a loan officer who demanded to know the specific name of the product I wanted. When I told them I was looking for a personal loan they acted confused and retorted with "Do you mean a 'signature' loan?" as if I'm supposed to know their product naming schemes. They didn't offer any explanation for their products and then finally offered a personal loan with a rate higher than most credit cards.

Another time I went into the branch to setup overdraft protection on my account. I was told I'd need to come back another day because they didn't have loan officers covering their full branch hours. There were no publicly listed hours for loan officer availability, so I had to guess when to return. I returned another day and managed to track down a loan officer to discuss overdraft protection for my checking account. Partway through this process I was given the option to add "extended" overdraft protection to my account. I accepted only to find out later that this was actually a personal line of credit and was reflected as a hard inquiry on my credit report. None of this was mentioned by the staff member.

As noted by other reviewers, this credit union has serious issues with customer service and product interest rates. If you need a good credit union in the Puget Sound, look to BECU or WSECU instead.

No More Harborstone

Well. Another bank doesn't get my business. Harborstone Credit Union. Keep in mind that I've been a member since 1987. I went minus in our checking account and covered it the same day. I forgot to make a transfer the night before from one of our two savings accounts we also have with them. They charged us $90 for three payments that tried to clear. Consequently, they blocked our bill pay account. Their bill pay service, just happens to be a third-party vendor and, Harborstone claims their hands are tied. Really? They can't even work with the vendor they've selected for their bill payment service????? Once again...the money-paying customer takes it in the shorts! Not only have they taken $90 from me, they've made it so I cannot pay bills for three days due to the blocked account status. WHAT DO THEY DO WITH THE $90? PUT IT IN THEIR CHRISTMAS KITTY? DO NOT DO BUSINESS WITH HARBORSTONE CREDIT UNION!!!!

Absolutely Horrible

Complete trash. Unprofessional employees. Not to mention they stopped sending me invoices in the mail after a year.

Here's the worst part. After a few years of on time payments, I started to fall a little behind. I talked to them about it, and they seemed understanding. So I started making payments again to get caught back up, and they repossessed my vehicle without warning.

The only good thing about this is that I don't have to deal with them ever again.

Harborstone Reports Under A Fake Moniker

Posted by: jpoorboy1 | Dec 4, 2015

Harborstone reports to Experian as Harborstone Credit Union. It then reports to Equifax as McChord Credit Union. (McChord Credit Union was bought out by Harborstone in 1984!)
Customer service is aware of the problem and insists that you must go through the dispute process with Equifax to resolve the issue. Harborstone Credit Union is reporting to different credit agencies using two different monikers, thus giving prospective creditors the impression of separate issues.
Check your credit reports with ALL reporting agencies.

Shambolic Mess Of An Amateur Credit Union STAY AWAY

I came as one of the Prevail customers. Their bill paying software does whatever it wants, whenever it wants. Sometimes it send bills three days early, sometimes a week late. I've called about this several times, gotten NSF fees refunded for those bills sent early, and then have to talk my vendors out of charging me late fees when HS's bill payer doesn't work.

It would take less time to write checks, but since they put an incomplete account number on my membership card, I had to reorder my new check, and don't have them yet.

Right now it's a Thursday at 4 o'clock, and online banking has been down for unscheduled maintenance for hours. Customer service says it's not IT's job to tell them what's up.

Post-Merger Chaos

Posted by: kaviksdad | Jun 19, 2013

I was a member of Prevail prior to the merger. 5 accounts plus credit card & mortgage.

Despite all assurances that nothing would change, I've had nothing but problems. You can't reach anyone, and if by some miracle you do they're unresponsive and unhelpful. Whatever problem I've had it's "That's just the new policy" or "Sorry, there's nothing I can do." I'm getting delinquent notices on my mortgage despite it being current and up to date. Electronic payment transactions now take a week, regardless of whether the payee is part of Harborstone. They also now debits your accounts days before the payee receives electronic fund transfers.

I am now researching a new home for my money and my mortgage. I've already replaced the credit card, and shut off all direct deposits & automatic payments.

Stay away - go to BECU if you want a credit union

Its A Privelage To Bank With HS LOL

Posted by: ikciv | Mar 23, 2013

This bank has some of the most unprofessional employees I have ever seen.  Ego takes presidence.  Stay Clear



Health
A+

Health Grade Components

Overall
NCUA #66399
Year Chartered1955
Employees224
Primary Regulator
Profit Margin
Return on Assets - YTD0.41%
Return on Equity - YTD3.53%
Annual Interest Income$9.9MM
Assets and Liabilities
AssetsQ1 2017vs Q1 2016$1.22B$1.15B
LoansQ1 2017vs Q1 2016$817.2MM$752.7MM
DepositsQ1 2017vs Q1 2016$1.07B$1.00B
Equity CapitalQ1 2017vs Q1 2016$140.7MM$136.9MM
Loan Loss AllowanceQ1 2017vs Q1 2016$7.2MM$6.8MM
Unbacked Noncurrent LoansQ1 2017vs Q1 2016$4.5MM$5.8MM
Real Estate OwnedQ1 2017vs Q1 2016$0$224.00K
Rates
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* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

Harborstone Credit Union Savings Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.15%--Holiday Savings
0.15%--Set Aside Savings
0.15%$100-IRA Savings
0.10%--Savings
0.10%--Business Savings

Harborstone Credit Union Money Market Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.45%*$100k*-Business Money Market
OTHER TIERS: 0.25% $10k - $50k | 0.35% $50k - $100k
0.35%*$100k*-Money Market Account
OTHER TIERS: 0.10% $1k - $10k | 0.25% $10k - $100k

Harborstone Credit Union Checking Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
1.82%*-$20kBreakFree Checking
OTHER TIERS: 0.50% $20k+
0.40%*$250k*-Business Interest Checking
OTHER TIERS: 0.05% Up to $10k | 0.10% $10k - $25k | 0.15% $25k - $100k | 0.25% $100k - $250k
0.25%*$10k*-Ultimate Value Checking
OTHER TIERS: 0.05% Up to $5k | 0.15% $5k - $10k

Harborstone Credit Union CD Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.85%$500-48 - 60 Month Jet Set Certificate
0.75%$500-48 - 60 Month CD
0.75%$500-36 - 47 Month Jet Set Certificate
0.65%$500-36 - 47 Month CD
0.60%$500-30 - 35 Month Jet Set Certificate
0.50%$500-30 - 35 Month CD
0.45%$50k-12 - 17 Month Jumbo CD
0.45%$50k-18 - 23 Month Jumbo CD
0.40%$500-24 - 29 Month Jet Set Certificate
0.35%$50k-6 - 11 Month Jumbo CD
0.35%$500-Business 12 - 17 Month Certificate
0.35%$500-36 Month Jet Set Add-on, Bump-up Flex CD
0.30%$500-24 - 29 Month CD
0.30%$500-12 - 17 Month Jet Set Certificate
0.30%$500-18 - 23 Month Jet Set Certificate
0.30%$500-18 Month Jet Set Add-on, Bump-up Flex CD
0.25%$500-12 - 17 Month Jet Set Add-on, Bump-up Flex CD
0.20%$500-12 - 17 Month CD
0.20%$500-18 - 23 Month CD
0.20%$500-Business 6 - 11 Month Certificate
0.20%$500-6 - 11 Month Jet Set Certificate
0.15%$500-36 Month Add-on, Bump-up Flex CD
0.10%$500-6 - 11 Month CD
0.10%$500-12 - 17 Month Add-on, Bump-up Flex CD
0.10%$500-18 Month Add-on, Bump-up Flex CD

Harborstone Credit Union IRA Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.75%$100-5 Year Fixed Rate Accumulator Bump Up IRA Certificate
0.75%$100-5 Year Fixed Rate Accumulator IRA Certificate
0.75%$100-5 Year Fixed Rate Accumulator Add On IRA Certificate
0.35%$100-2-Year Fixed Rate Accumulator Add On IRA Certificate
0.35%$100-2-Year Fixed Rate Accumulator Bump Up IRA Certificate
0.35%$100-2-Year Fixed Rate Accumulator IRA Certificate
0.25%$100-1-Year Fixed Rate Accumulator Add On IRA Certificate
0.25%$100-18 Month Fixed Rate Accumulator Bump Up IRA Certificate
0.25%$100-1-Year Fixed Rate Accumulator Bump Up IRA Certificate
0.25%$100-18 Month Fixed Rate Accumulator IRA Certificate
0.25%$100-1-Year Fixed Rate Accumulator IRA Certificate
0.25%$100-18 Month Fixed Rate Accumulator Add On IRA Certificate
Locations

Harborstone Credit Union has 17 locations. Click to view all Harborstone Credit Union locations.