Harborstone Credit Union


Overview / Commentary
253-584-2260
9611 Gravelly Lake Dr Sw
Lakewood, WA 98499

Harborstone Credit Union is headquartered in Lakewood and is the 13th largest credit union in the state of Washington. It is also the 246th largest credit union in the nation. It was established in 1955 and as of June of 2022, it had grown to 275 employees and 85,866 members at 14 locations. Harborstone Credit Union's money market rates are 4X the national average, and it has an A health rating.

Field of Membership Restrictions

Membership in Harborstone Credit Union is open to those who live, worship or work in the state of Washington. Membership is also open to active, retired, or reserve military and to active or retired civil service employees regardless of place of residency.
See current membership details

Terrible Changes Since Changing Name

Posted by: |

I joined the McChord Federal Credit Union in 1983. Always had great customer service, and their rates were outstanding. Since changing the name (not sure if they just grew, or were bought out), their rates have increased dramatically, and they are always sending out bulk mail trying to entice you into spending more money with them. I just closed this account in 2021, simply because I don't feel they have their customers/members best interest in mind anymore.

Charges From The Account

I seem to have a problem with this credit union withdrawing the larger abount first and then a smaller amount.  There have been times where there was enough in my account to pay for the small amount and not get an overdraw fee of $30 but they processed the larger amount first, charged me $30 for that and then took the small amount out and charged me another $30.  Wells Fargo never did this to me.  They always took the smaller amount out.  It used to be a good credit union, when I was with them years ago, but now they are getting to big and they don't care about their customers.  I have done a few test runs with this credit union and everytime the larger amout clears first and then the smaller amout clears.  I will be taking my business else where that does not practice this kind of money making scheme.  

Terrible Bank

Posted by: |

Where to even start, this bank is pathetic. The only good thing is that the process to get a car loan through them is relatively easy and straightforward, after that this bank is hell.

I had 2 car loans through them. Their website is down for maintenance frequently and although you click "remember my account for 30 days" this does nothing and you are forced to verify with your phone everytime.

Customer service is awful and they randomly disconnect with you 50% of the time. There was an instance where I logged in to my bank account via a VPN connection and they thought it was suspicious and froze online access to all my accounts and forced me and my wife to come in to the bank and bring our IDs before they would let us have access to our accounts! Extremely inconvenient as we had moved farther away and we were told multiple times that there was not any other options.

Website is archaic and difficult to navigate. Transfers from external banks sometimes work and the majority of time do not. Was told different things from different individuals on how to set this up. Their online customer service chatbox brings an error half the time and does not connect.

Given external bank transfers only sparingly work, you are forced to go into the bank to make a payment or pay via phone. However, they do not allow you to payoff your loan online and will only accept payments up to $2,500 over the phone, again forcing you to go into a branch which is very inconvenient if you move away. Would rate this bank 0 stars if I could, would never bank here again.

Terrible Experience

Posted by: |

I personally had a terrible experience with them. Several matters took way to long to resolve. I finally switched banks and paying my loan with my new account has a 12 dollar flat convenience fee per payment. Thats over 10 percent the loan payment value. Any institution that charges 10 percent per on time payment is doing it wrong. Do not get a loan or bank with them.

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Health

Health Grade Components

Overall
NCUA #66399
Year Chartered1955
Employees275
Primary Regulator
Profit Margin
Return on Assets - YTD0.91%
Return on Equity - YTD10.12%
Annual Interest Income$30.9MM
Assets and Liabilities
AssetsQ2 2022vs Q2 2021$1.85B$1.79B
LoansQ2 2022vs Q2 2021$1.33B$1.22B
DepositsQ2 2022vs Q2 2021$1.62B$1.58B
Equity CapitalQ2 2022vs Q2 2021$166.9MM$192.5MM
Loan Loss AllowanceQ2 2022vs Q2 2021$14.8MM$14.0MM
Unbacked Noncurrent LoansQ2 2022vs Q2 2021$2.9MM$1.0MM
Real Estate OwnedQ2 2022vs Q2 2021$0$0
Rates
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Always verify rates and promotions with the bank or credit union. We are not Harborstone Credit Union; we are a rate comparison website and cannot provide official rates or promotions.

* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

Harborstone Credit Union Savings Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.10%$100-IRA Savings
0.05%$5-Savings
0.05%--Holiday Savings
0.05%--Set-Aside Savings
0.05%$5-Minor Savings
0.05%$5-Jet Set Savings
0.02%$100-Business Savings

Harborstone Credit Union Money Market Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
1.75%$25k$1mMoney Market Special - New Money
0.75%*$1m*-Money Market Account
OTHER TIERS: 0.50% Up to $100k | 0.60% $100k - $250k | 0.70% $250k - $1m
0.75%*$1m*-Business Money Market
OTHER TIERS: 0.50% Up to $100k | 0.60% $100k - $250k | 0.70% $250k - $1m

Harborstone Credit Union Checking Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.52%-$4kBreakFree Checking Rewards
0.10%*$250k*-Business Interest Checking
OTHER TIERS: 0.01% Up to $10k | 0.02% $10k - $25k | 0.05% $25k - $100k | 0.07% $100k - $250k
0.05%*$10k*-Ultimate Value Checking
OTHER TIERS: 0.01% Up to $5k | 0.03% $5k - $10k

Harborstone Credit Union CD Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
1.60%$500-48 - 60 Month Jet Set Certificate
1.50%$500-48 - 60 Month CD
1.50%$500-36 - 47 Month Jet Set Certificate
1.40%$500-36 - 47 Month CD
1.40%$500-30 - 35 Month Jet Set Certificate
1.40%$500-36 Month Flexible Jet Set CD
1.35%$500-24 - 29 Month Jet Set Certificate
1.30%$500-30 - 35 Month CD
1.30%$500-36 Month Flexible CD
1.25%$500-24 - 29 Month CD
1.15%$50k-18 - 23 Month Jumbo CD
1.10%$500-18 - 23 Month Jet Set Certificate
1.10%$500-18 Month Flexible Jet Set CD
1.00%$500-18 - 23 Month CD
1.00%$500-18 Month Flexible CD
0.90%$50k-12 - 17 Month Jumbo CD
0.85%$500-12 - 17 Month Jet Set Certificate
0.85%$500-12-17 Month Flexible Jet Set CD
0.75%$500-12 - 17 Month CD
0.75%$500-Business 12 Month Certificate
0.75%$500-12-17 Month Flexible CD
0.65%$50k-6 - 11 Month Jumbo CD
0.60%$500-6 - 11 Month Jet Set Certificate
0.50%$500-6 - 11 Month CD
0.50%$500-Business 6 - 11 Month Certificate

Harborstone Credit Union IRA Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
1.75%$500-5-Year Fixed Rate IRA Certificate
1.35%$100-2-Year Fixed Rate Accumulator IRA Certificate
1.25%$500-18-Month Fixed Rate IRA Certificate
1.00%$100-1-Year Fixed Rate Accumulator IRA Certificate
Locations

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