Harborstone Credit Union is headquartered in Lakewood and is the 14th largest credit union in the state of Washington. It is also the 247th largest credit union in the nation. It was established in 1955 and as of June of 2023, it had grown to 281 employees and 86,776 members at 16 locations. Harborstone Credit Union's money market rates are 12X the national average, and it has a B health rating.
Field of Membership Restrictions
Membership in Harborstone Credit Union is open to those who live, worship or work in the state of Washington. Membership is also open to active, retired, or reserve military and to active or retired civil service employees regardless of place of residency.
See current membership details
Terrible Changes Since Changing Name
I joined the McChord Federal Credit Union in 1983. Always had great customer service, and their rates were outstanding. Since changing the name (not sure if they just grew, or were bought out), their rates have increased dramatically, and they are always sending out bulk mail trying to entice you into spending more money with them. I just closed this account in 2021, simply because I don't feel they have their customers/members best interest in mind anymore.
Charges From The Account
I seem to have a problem with this credit union withdrawing the larger abount first and then a smaller amount. There have been times where there was enough in my account to pay for the small amount and not get an overdraw fee of $30 but they processed the larger amount first, charged me $30 for that and then took the small amount out and charged me another $30. Wells Fargo never did this to me. They always took the smaller amount out. It used to be a good credit union, when I was with them years ago, but now they are getting to big and they don't care about their customers. I have done a few test runs with this credit union and everytime the larger amout clears first and then the smaller amout clears. I will be taking my business else where that does not practice this kind of money making scheme.
BAD EXPERIENCE
I was approved for a personal loan on 9-7-2023 for $10,000 with loan officer Mrs. Rivera. I requested for the loan to be sent to me overnight to my mailing address on 8-7-2023. Mrs. Rivera told me that it would be a fee for the loan to be shipped to me overnight through ups. She emailed me the different cost for the overnight shipment and I choose the (2nd day overnight-$75.76). I spoke with Mrs. Rivera this morning on 9-8-2023, and she confirmed that it would be mailed out today between 12-1pm. I called her at 2:00pm and asked her if she had the tracking number for the check? She told me that she had just came back from lunch and she would send it to me in a few minutes. I then called her back to inquire if ups had already come to pick up the check, and she didn't answer the phone. Now when she was processing the loan application before it was finalized she was very fast and prompt to responding to me. Now that the money is ready to be funded she literally stopped all communication with me. I called her numerous of times and emailed her in which she never responded. So I contacted live chat on my online portal and spoke to (Marcus), and was asking him if he could get the tracking number for me. I paid $75.76 for the check to be sent overnight and I wanted to make sure that the check was sent on time. He was reaching out to different people for me, and I was getting highly upset that I couldn't get in touch with Mrs. Rivera. After I left a voicemail and emailed Mrs. Rivera several times that is when she responded an (HOUR LATER). Marcus said that (Dawn) wanted me to call her and when she called me my line was busy from calling Mrs. Rivera. When I got on the phone with Dawn I explained to her my situation and instead of her apologizing for the situation at hand. She immediately said I DID NOT qualify for membership and she couldn't verify my cousin who is a member. She immediately said that I was harassing the live chat agents, and my loan officer so this entire situation was a red flag for her. I told her Mrs. Rivera never asked me for my cousins information and I don't know who they called to even verify me. I explained to her that I was trying to make sure my check was mailed out and the ups tracking number show that the shipping label was just created at 3:02pm today. Which mean if ups already picked up the packages earlier today my check wouldn't be mailed out. Instead of Dawn trying to resolve the matter she made it worse trying to make it seem like I'm a villain trying to get an update on my loan. She kept trying to tell me how I did this and that wrong pertaining to the employees at this credit union. Her main concern was all of a sudden trying to see if this loan was (LEGIT AND CALLING MY COUSIN). A $10,000 loan have been opened in my name under my social security number that I was approved for! It was your employee job to do her due diligence to verify my membership with my cousin BEFORE the membership was opened. This credit union can't approve me for a loan, finalize the loan, and then all of a sudden tell me I'm not (eligible for membership). Due to the fact (DAWN) said there are red flags and was literally trying to find a way to make this an issue due to what transpired today. This credit Union is unethical and deceptive due to the fact a personal loan was finalized, opened in my name, and the check was NEVER MAILED OUT TODAY. The employee Dawn in digital operations discriminated against me in the worse way and became very volatile towards me. She was accusing me of harassment to create a issue with me being sent the loan, was combative, rude, and unprofessional during the entire call regarding the matter at hand! During the entire conversation Dawn was speaking to me in a very condensing tone, and coming up with everything she could think of to make it an issue with disbursing me my loan. The issue wasn't about her verifying that my cousin is a member, because she stated verbatim that " they usually don't call and verify memberships". So she all of a sudden made it a issue with saying "I AM NOT ELIGIBLE SINCE THEY CALLED THE WRONG PERSON" to verify me when she stated they DO NOT EVEN VERIFY MEMBERS? It is self evident she is not only a bad fit for harborstone credit union by how she conducts herself with customers, but she literally tried to ANTAGONIZE me which is obscured. This credit union CAN NOT have a loan that is opened in my name, and the NOT disburse the funds to me then think I'm supposed to make payments for a loan that (I NEVER RECEIVED).
Terrible Bank
Where to even start, this bank is pathetic. The only good thing is that the process to get a car loan through them is relatively easy and straightforward, after that this bank is hell.
I had 2 car loans through them. Their website is down for maintenance frequently and although you click "remember my account for 30 days" this does nothing and you are forced to verify with your phone everytime.
Customer service is awful and they randomly disconnect with you 50% of the time. There was an instance where I logged in to my bank account via a VPN connection and they thought it was suspicious and froze online access to all my accounts and forced me and my wife to come in to the bank and bring our IDs before they would let us have access to our accounts! Extremely inconvenient as we had moved farther away and we were told multiple times that there was not any other options.
Website is archaic and difficult to navigate. Transfers from external banks sometimes work and the majority of time do not. Was told different things from different individuals on how to set this up. Their online customer service chatbox brings an error half the time and does not connect.
Given external bank transfers only sparingly work, you are forced to go into the bank to make a payment or pay via phone. However, they do not allow you to payoff your loan online and will only accept payments up to $2,500 over the phone, again forcing you to go into a branch which is very inconvenient if you move away. Would rate this bank 0 stars if I could, would never bank here again.
Data as of Q2 2023
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 66399 |
| Year Chartered | 1955 |
| Employees | 281 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.44% |
| Return on Equity - YTD | 5.44% |
| Annual Interest Income | $37.7MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q2 2023vs Q2 2022 | $1.90B$1.85B |
| Loans | Q2 2023vs Q2 2022 | $1.36B$1.33B |
| Deposits | Q2 2023vs Q2 2022 | $1.63B$1.62B |
| Equity Capital | Q2 2023vs Q2 2022 | $154.7MM$166.9MM |
| Loan Loss Allowance | Q2 2023vs Q2 2022 | $0$14.8MM |
| Unbacked Noncurrent Loans | Q2 2023vs Q2 2022 | $5.5MM$2.9MM |
| Real Estate Owned | Q2 2023vs Q2 2022 | $0$0 |
