Harborstone Credit Union is headquartered in Lakewood and is the 12th largest credit union in the state of Washington. It is also the 238th largest credit union in the nation. It was established in 1955 and as of September of 2024, it had grown to 298 employees and 91,754 members at 16 locations. Harborstone Credit Union's money market rates are 10X the national average, and it has an A health rating.
Field of Membership Restrictions
Membership in Harborstone Credit Union is open to those who live, worship or work in the state of Washington. Membership is also open to active, retired, or reserve military and to active or retired civil service employees regardless of place of residency.
See current membership details
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Terrible Changes Since Changing Name
I joined the McChord Federal Credit Union in 1983. Always had great customer service, and their rates were outstanding. Since changing the name (not sure if they just grew, or were bought out), their rates have increased dramatically, and they are always sending out bulk mail trying to entice you into spending more money with them. I just closed this account in 2021, simply because I don't feel they have their customers/members best interest in mind anymore.
DON't DO IT!
6 yrs ago (2018), I got an inheritance and didn't have a bank account that I trusted. This CU is close to home and I'd always been told CU are the way to go. I stopped in with my cash in tote. I sat down with a young man who was very pleasant but something came back on my cheksystems which was a CU that I had previously through my employer. This CU had been bought out and its location was in Florida . The report showed that I owed $356 to this Florida CU. He asked what it was about and at first I didn't recognize the name but eventually figured it out. It just so happened that there was some kind of fraud ( which was reported when it happened). Necermind the fact that I've never even been to Florida. My paychecks were only submitted to this Cu & I had a debit card to access my funds. The banker had me hold on while he made a call to the GM or whatever the title . When he hung up he told me that the GM had approved me to have savings only and I would be issued an ATM card only. In the mean time I needed to pay off that account un Fl. After I paid $100 payment (atleast ), I was to bring in the receipt and show the GM , at that time I would be issued a debit card and could open a checking if I wanted! Umm. What the hell? Who is this guy that thinks he's my father? To no avail I opened the savings.
Since this time I've contacted the other CU but since this fraud happened before they took over they couldn't help me, unless of course I wanted to pay them No! I refuse to pay for some b.s someone pulled on my account when I didn't even have access to carry out anything hung fraudulent! That account was closed abt 3 yrs prior.
I have had other loans deposited into this savings and that is the only account I have now. It is very inconvenient to bank here 1st of all I can't have instant access to funds being transferred in because although I have the visa debit card im unable to link it with the institution that us funding me. I'm currently struggling with everyday bills and about to be evicted so this loan is going to help to pay my rent which was supposed to be in yesterday , no later but due to my card not linking to the other place the funds have to be sent the long way and won't hit my account until possibly 4 days from now. This has been so stressful and its just unnecessary..then I'll have to go to the bank sit 30 min in the drive through because they are so slow by the time I get home my rental office will be closed.
I failed to also mention , when I have had a sizeable amount if money and needed some of it withdrawn im questioned. For example, I had over $30k at one time . I was buying new furniture. I had to go withdraw then$$ since I had no debit and the amount exceeded the daily limit. So I get to the CU and request the money. The banker goes to process the money for withdrawal but returns to the window and says," Thats a lot of money! Wh a t are you going to sh I with it"? This infuriates me The audacity to gatekeep my money! I know this is a procedure because it happened 2 other times.
I inquired on the debit card and checking account recently and was again denied because of that fraud in the Florida CU. AT NO TIME SHOILD SERVICES BE WITHHELD IF I HAVE THE MONEY IN THE ACCOUNT! NEVER SHOULD THERE BE ANY GATE KERPING EITHER.
I ALSO BELIEVE THE BRANCH I GO TO IS A TEAINING BRANCH. THE WORKERS ARE NEVER CONSTANT. IN FACT ONE DAY AN ASIAN WOMAN CAMD TO THE WINDOW AND SHE SPOKE ZERO ENGLISH. I HAD TO GO AROUND AND PARK TO GO INSIDE!
In currently looking for a new institution for my business account . Since I work at Boeing I suppose I'll be going to BECU. I feel like all CU'S are inconvenient as BECU only has 1 location around that has physical people that work there..
I definitely will be closing thiscaccpunt.. I can't even get into online banking without having to wait for a code from a verification call . Even then I can only check my balance!
WORTHLESS BANKING INSTITUTUON !
BAD EXPERIENCE
I was approved for a personal loan on 9-7-2023 for $10,000 with loan officer Mrs. Rivera. I requested for the loan to be sent to me overnight to my mailing address on 8-7-2023. Mrs. Rivera told me that it would be a fee for the loan to be shipped to me overnight through ups. She emailed me the different cost for the overnight shipment and I choose the (2nd day overnight-$75.76). I spoke with Mrs. Rivera this morning on 9-8-2023, and she confirmed that it would be mailed out today between 12-1pm. I called her at 2:00pm and asked her if she had the tracking number for the check? She told me that she had just came back from lunch and she would send it to me in a few minutes. I then called her back to inquire if ups had already come to pick up the check, and she didn't answer the phone. Now when she was processing the loan application before it was finalized she was very fast and prompt to responding to me. Now that the money is ready to be funded she literally stopped all communication with me. I called her numerous of times and emailed her in which she never responded. So I contacted live chat on my online portal and spoke to (Marcus), and was asking him if he could get the tracking number for me. I paid $75.76 for the check to be sent overnight and I wanted to make sure that the check was sent on time. He was reaching out to different people for me, and I was getting highly upset that I couldn't get in touch with Mrs. Rivera. After I left a voicemail and emailed Mrs. Rivera several times that is when she responded an (HOUR LATER). Marcus said that (Dawn) wanted me to call her and when she called me my line was busy from calling Mrs. Rivera. When I got on the phone with Dawn I explained to her my situation and instead of her apologizing for the situation at hand. She immediately said I DID NOT qualify for membership and she couldn't verify my cousin who is a member. She immediately said that I was harassing the live chat agents, and my loan officer so this entire situation was a red flag for her. I told her Mrs. Rivera never asked me for my cousins information and I don't know who they called to even verify me. I explained to her that I was trying to make sure my check was mailed out and the ups tracking number show that the shipping label was just created at 3:02pm today. Which mean if ups already picked up the packages earlier today my check wouldn't be mailed out. Instead of Dawn trying to resolve the matter she made it worse trying to make it seem like I'm a villain trying to get an update on my loan. She kept trying to tell me how I did this and that wrong pertaining to the employees at this credit union. Her main concern was all of a sudden trying to see if this loan was (LEGIT AND CALLING MY COUSIN). A $10,000 loan have been opened in my name under my social security number that I was approved for! It was your employee job to do her due diligence to verify my membership with my cousin BEFORE the membership was opened. This credit union can't approve me for a loan, finalize the loan, and then all of a sudden tell me I'm not (eligible for membership). Due to the fact (DAWN) said there are red flags and was literally trying to find a way to make this an issue due to what transpired today. This credit Union is unethical and deceptive due to the fact a personal loan was finalized, opened in my name, and the check was NEVER MAILED OUT TODAY. The employee Dawn in digital operations discriminated against me in the worse way and became very volatile towards me. She was accusing me of harassment to create a issue with me being sent the loan, was combative, rude, and unprofessional during the entire call regarding the matter at hand! During the entire conversation Dawn was speaking to me in a very condensing tone, and coming up with everything she could think of to make it an issue with disbursing me my loan. The issue wasn't about her verifying that my cousin is a member, because she stated verbatim that " they usually don't call and verify memberships". So she all of a sudden made it a issue with saying "I AM NOT ELIGIBLE SINCE THEY CALLED THE WRONG PERSON" to verify me when she stated they DO NOT EVEN VERIFY MEMBERS? It is self evident she is not only a bad fit for harborstone credit union by how she conducts herself with customers, but she literally tried to ANTAGONIZE me which is obscured. This credit union CAN NOT have a loan that is opened in my name, and the NOT disburse the funds to me then think I'm supposed to make payments for a loan that (I NEVER RECEIVED).
Data as of Q3 2024
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 66399 |
| Year Chartered | 1955 |
| Employees | 298 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.02% |
| Return on Equity - YTD | 0.25% |
| Annual Interest Income | $72.9MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q3 2024vs Q3 2023 | $2.11B$1.89B |
| Loans | Q3 2024vs Q3 2023 | $1.57B$1.36B |
| Deposits | Q3 2024vs Q3 2023 | $1.83B$1.63B |
| Equity Capital | Q3 2024vs Q3 2023 | $176.8MM$144.2MM |
| Loan Loss Allowance | Q3 2024vs Q3 2023 | $20.1MM$20.3MM |
| Unbacked Noncurrent Loans | Q3 2024vs Q3 2023 | $5.8MM$7.1MM |
| Real Estate Owned | Q3 2024vs Q3 2023 | $0$618K |
