Harborstone Credit Union is headquartered in Lakewood and is the 14th largest credit union in the state of Washington. It is also the 251st largest credit union in the nation. It was established in 1955 and as of December of 2022, it had grown to 291 employees and 86,432 members at 16 locations. Harborstone Credit Union's money market rates are 5X the national average, and it has a B health rating.
Field of Membership Restrictions
Membership in Harborstone Credit Union is open to those who live, worship or work in the state of Washington. Membership is also open to active, retired, or reserve military and to active or retired civil service employees regardless of place of residency.
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Terrible Changes Since Changing Name
I joined the McChord Federal Credit Union in 1983. Always had great customer service, and their rates were outstanding. Since changing the name (not sure if they just grew, or were bought out), their rates have increased dramatically, and they are always sending out bulk mail trying to entice you into spending more money with them. I just closed this account in 2021, simply because I don't feel they have their customers/members best interest in mind anymore.
Charges From The Account
I seem to have a problem with this credit union withdrawing the larger abount first and then a smaller amount. There have been times where there was enough in my account to pay for the small amount and not get an overdraw fee of $30 but they processed the larger amount first, charged me $30 for that and then took the small amount out and charged me another $30. Wells Fargo never did this to me. They always took the smaller amount out. It used to be a good credit union, when I was with them years ago, but now they are getting to big and they don't care about their customers. I have done a few test runs with this credit union and everytime the larger amout clears first and then the smaller amout clears. I will be taking my business else where that does not practice this kind of money making scheme.
Terrible Bank
Where to even start, this bank is pathetic. The only good thing is that the process to get a car loan through them is relatively easy and straightforward, after that this bank is hell.
I had 2 car loans through them. Their website is down for maintenance frequently and although you click "remember my account for 30 days" this does nothing and you are forced to verify with your phone everytime.
Customer service is awful and they randomly disconnect with you 50% of the time. There was an instance where I logged in to my bank account via a VPN connection and they thought it was suspicious and froze online access to all my accounts and forced me and my wife to come in to the bank and bring our IDs before they would let us have access to our accounts! Extremely inconvenient as we had moved farther away and we were told multiple times that there was not any other options.
Website is archaic and difficult to navigate. Transfers from external banks sometimes work and the majority of time do not. Was told different things from different individuals on how to set this up. Their online customer service chatbox brings an error half the time and does not connect.
Given external bank transfers only sparingly work, you are forced to go into the bank to make a payment or pay via phone. However, they do not allow you to payoff your loan online and will only accept payments up to $2,500 over the phone, again forcing you to go into a branch which is very inconvenient if you move away. Would rate this bank 0 stars if I could, would never bank here again.
Terrible Experience
I personally had a terrible experience with them. Several matters took way to long to resolve. I finally switched banks and paying my loan with my new account has a 12 dollar flat convenience fee per payment. Thats over 10 percent the loan payment value. Any institution that charges 10 percent per on time payment is doing it wrong. Do not get a loan or bank with them.
Data as of Q4 2022
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 66399 |
| Year Chartered | 1955 |
| Employees | 291 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.84% |
| Return on Equity - YTD | 9.89% |
| Annual Interest Income | $64.7MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2022vs Q4 2021 | $1.86B$1.88B |
| Loans | Q4 2022vs Q4 2021 | $1.34B$1.29B |
| Deposits | Q4 2022vs Q4 2021 | $1.66B$1.66B |
| Equity Capital | Q4 2022vs Q4 2021 | $156.7MM$199.2MM |
| Loan Loss Allowance | Q4 2022vs Q4 2021 | $14.8MM$14.4MM |
| Unbacked Noncurrent Loans | Q4 2022vs Q4 2021 | $5.0MM$2.2MM |
| Real Estate Owned | Q4 2022vs Q4 2021 | $0$0 |
