Harborstone Credit Union


Overview / Commentary
253-584-2260
6019 Lake Grove St. SW
Lakewood, WA 98499

Harborstone Credit Union is headquartered in Lakewood and is the 14th largest credit union in the state of Washington. It is also the 253rd largest credit union in the nation. It was established in 1955 and as of September of 2023, it had grown to 272 employees and 87,289 members at 16 locations. Harborstone Credit Union's money market rates are 12X the national average, and it has a B health rating.

Field of Membership Restrictions

Membership in Harborstone Credit Union is open to those who live, worship or work in the state of Washington. Membership is also open to active, retired, or reserve military and to active or retired civil service employees regardless of place of residency.
See current membership details

Terrible Changes Since Changing Name

Posted by: |

I joined the McChord Federal Credit Union in 1983. Always had great customer service, and their rates were outstanding. Since changing the name (not sure if they just grew, or were bought out), their rates have increased dramatically, and they are always sending out bulk mail trying to entice you into spending more money with them. I just closed this account in 2021, simply because I don't feel they have their customers/members best interest in mind anymore.

Charges From The Account

I seem to have a problem with this credit union withdrawing the larger abount first and then a smaller amount.  There have been times where there was enough in my account to pay for the small amount and not get an overdraw fee of $30 but they processed the larger amount first, charged me $30 for that and then took the small amount out and charged me another $30.  Wells Fargo never did this to me.  They always took the smaller amount out.  It used to be a good credit union, when I was with them years ago, but now they are getting to big and they don't care about their customers.  I have done a few test runs with this credit union and everytime the larger amout clears first and then the smaller amout clears.  I will be taking my business else where that does not practice this kind of money making scheme.  

DON't DO IT!

Posted by: |

6 yrs ago (2018), I got an inheritance and didn't have a bank account that I trusted. This CU is close to home and I'd always been told CU are the way to go. I stopped in with my cash in tote. I sat down with a young man who was very pleasant but something came back on my cheksystems which was a CU that I had previously through my employer. This CU had been bought out and its location was in Florida . The report showed that I owed $356 to this Florida CU. He asked what it was about and at first I didn't recognize the name but eventually figured it out. It just so happened that there was some kind of fraud ( which was reported when it happened). Necermind the fact that I've never even been to Florida. My paychecks were only submitted to this Cu & I had a debit card to access my funds. The banker had me hold on while he made a call to the GM or whatever the title . When he hung up he told me that the GM had approved me to have savings only and I would be issued an ATM card only. In the mean time I needed to pay off that account un Fl. After I paid $100 payment (atleast ), I was to bring in the receipt and show the GM , at that time I would be issued a debit card and could open a checking if I wanted! Umm. What the hell? Who is this guy that thinks he's my father? To no avail I opened the savings.
Since this time I've contacted the other CU but since this fraud happened before they took over they couldn't help me, unless of course I wanted to pay them No! I refuse to pay for some b.s someone pulled on my account when I didn't even have access to carry out anything hung fraudulent! That account was closed abt 3 yrs prior.

I have had other loans deposited into this savings and that is the only account I have now. It is very inconvenient to bank here 1st of all I can't have instant access to funds being transferred in because although I have the visa debit card im unable to link it with the institution that us funding me. I'm currently struggling with everyday bills and about to be evicted so this loan is going to help to pay my rent which was supposed to be in yesterday , no later but due to my card not linking to the other place the funds have to be sent the long way and won't hit my account until possibly 4 days from now. This has been so stressful and its just unnecessary..then I'll have to go to the bank sit 30 min in the drive through because they are so slow by the time I get home my rental office will be closed.

I failed to also mention , when I have had a sizeable amount if money and needed some of it withdrawn im questioned. For example, I had over $30k at one time . I was buying new furniture. I had to go withdraw then$$ since I had no debit and the amount exceeded the daily limit. So I get to the CU and request the money. The banker goes to process the money for withdrawal but returns to the window and says," Thats a lot of money! Wh a t are you going to sh I with it"? This infuriates me The audacity to gatekeep my money! I know this is a procedure because it happened 2 other times.

I inquired on the debit card and checking account recently and was again denied because of that fraud in the Florida CU. AT NO TIME SHOILD SERVICES BE WITHHELD IF I HAVE THE MONEY IN THE ACCOUNT! NEVER SHOULD THERE BE ANY GATE KERPING EITHER.
I ALSO BELIEVE THE BRANCH I GO TO IS A TEAINING BRANCH. THE WORKERS ARE NEVER CONSTANT. IN FACT ONE DAY AN ASIAN WOMAN CAMD TO THE WINDOW AND SHE SPOKE ZERO ENGLISH. I HAD TO GO AROUND AND PARK TO GO INSIDE!

In currently looking for a new institution for my business account . Since I work at Boeing I suppose I'll be going to BECU. I feel like all CU'S are inconvenient as BECU only has 1 location around that has physical people that work there..
I definitely will be closing thiscaccpunt.. I can't even get into online banking without having to wait for a code from a verification call . Even then I can only check my balance!
WORTHLESS BANKING INSTITUTUON !

BAD EXPERIENCE

Posted by: |

I was approved for a personal loan on 9-7-2023 for $10,000 with loan officer Mrs. Rivera. I requested for the loan to be sent to me overnight to my mailing address on 8-7-2023. Mrs. Rivera told me that it would be a fee for the loan to be shipped to me overnight through ups. She emailed me the different cost for the overnight shipment and I choose the (2nd day overnight-$75.76). I spoke with Mrs. Rivera this morning on 9-8-2023, and she confirmed that it would be mailed out today between 12-1pm. I called her at 2:00pm and asked her if she had the tracking number for the check? She told me that she had just came back from lunch and she would send it to me in a few minutes. I then called her back to inquire if ups had already come to pick up the check, and she didn't answer the phone. Now when she was processing the loan application before it was finalized she was very fast and prompt to responding to me. Now that the money is ready to be funded she literally stopped all communication with me. I called her numerous of times and emailed her in which she never responded. So I contacted live chat on my online portal and spoke to (Marcus), and was asking him if he could get the tracking number for me. I paid $75.76 for the check to be sent overnight and I wanted to make sure that the check was sent on time. He was reaching out to different people for me, and I was getting highly upset that I couldn't get in touch with Mrs. Rivera. After I left a voicemail and emailed Mrs. Rivera several times that is when she responded an (HOUR LATER). Marcus said that (Dawn) wanted me to call her and when she called me my line was busy from calling Mrs. Rivera. When I got on the phone with Dawn I explained to her my situation and instead of her apologizing for the situation at hand. She immediately said I DID NOT qualify for membership and she couldn't verify my cousin who is a member. She immediately said that I was harassing the live chat agents, and my loan officer so this entire situation was a red flag for her. I told her Mrs. Rivera never asked me for my cousins information and I don't know who they called to even verify me. I explained to her that I was trying to make sure my check was mailed out and the ups tracking number show that the shipping label was just created at 3:02pm today. Which mean if ups already picked up the packages earlier today my check wouldn't be mailed out. Instead of Dawn trying to resolve the matter she made it worse trying to make it seem like I'm a villain trying to get an update on my loan. She kept trying to tell me how I did this and that wrong pertaining to the employees at this credit union. Her main concern was all of a sudden trying to see if this loan was (LEGIT AND CALLING MY COUSIN). A $10,000 loan have been opened in my name under my social security number that I was approved for! It was your employee job to do her due diligence to verify my membership with my cousin BEFORE the membership was opened. This credit union can't approve me for a loan, finalize the loan, and then all of a sudden tell me I'm not (eligible for membership). Due to the fact (DAWN) said there are red flags and was literally trying to find a way to make this an issue due to what transpired today. This credit Union is unethical and deceptive due to the fact a personal loan was finalized, opened in my name, and the check was NEVER MAILED OUT TODAY. The employee Dawn in digital operations discriminated against me in the worse way and became very volatile towards me. She was accusing me of harassment to create a issue with me being sent the loan, was combative, rude, and unprofessional during the entire call regarding the matter at hand! During the entire conversation Dawn was speaking to me in a very condensing tone, and coming up with everything she could think of to make it an issue with disbursing me my loan. The issue wasn't about her verifying that my cousin is a member, because she stated verbatim that " they usually don't call and verify memberships". So she all of a sudden made it a issue with saying "I AM NOT ELIGIBLE SINCE THEY CALLED THE WRONG PERSON" to verify me when she stated they DO NOT EVEN VERIFY MEMBERS? It is self evident she is not only a bad fit for harborstone credit union by how she conducts herself with customers, but she literally tried to ANTAGONIZE me which is obscured. This credit union CAN NOT have a loan that is opened in my name, and the NOT disburse the funds to me then think I'm supposed to make payments for a loan that (I NEVER RECEIVED).

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Health

Health Grade Components

Overall
NCUA #66399
Year Chartered1955
Employees272
Primary Regulator
Profit Margin
Return on Assets - YTD0.42%
Return on Equity - YTD5.55%
Annual Interest Income$58MM
Assets and Liabilities
AssetsQ3 2023vs Q3 2022$1.89B$1.84B
LoansQ3 2023vs Q3 2022$1.36B$1.33B
DepositsQ3 2023vs Q3 2022$1.63B$1.61B
Equity CapitalQ3 2023vs Q3 2022$144.2MM$149.7MM
Loan Loss AllowanceQ3 2023vs Q3 2022$20.3MM$14.7MM
Unbacked Noncurrent LoansQ3 2023vs Q3 2022$7.1MM$3.2MM
Real Estate OwnedQ3 2023vs Q3 2022$618K$0
Rates
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Always verify rates and promotions with the bank or credit union. We are not Harborstone Credit Union; we are a rate comparison website and cannot provide official rates or promotions.

* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

† The rates for some products vary by region. In these cases we have listed the rates for the region closest to the bank's headquarters.

Harborstone Credit Union Savings Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
1.01%$100-IRA Savings
0.50%--Holiday Savings
0.50%$5-Minor Savings
0.05%$5-Savings
0.05%--Set-Aside Savings
0.05%$100-Business Savings
0.05%$5-Jet Set Savings

Harborstone Credit Union Money Market Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
5.25%$1-Money Market Deposit Account by Raisin
2.02%*$250k*-Business Money Market
OTHER TIERS: 2.01% Up to $250k
2.01%--Money Market Account

Harborstone Credit Union Checking Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
1.00%*-$4kBreakFree Checking Rewards
OTHER TIERS: 0.05% $4k+
0.20%*$250k*-Business Interest Checking
OTHER TIERS: 0.01% Up to $10k | 0.05% $10k - $25k | 0.10% $25k - $100k | 0.15% $100k - $250k
0.15%*$10k*-Ultimate Value Checking
OTHER TIERS: 0.05% Up to $5k | 0.10% $5k - $10k

Harborstone Credit Union CD Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
4.90%$500-12 - 17 Month CD
4.90%$50k-12 - 17 Month Jumbo CD
4.90%$500-Business 12 Month Certificate
4.90%$500-12 - 17 Month Jet Set Certificate
4.90%$500-12-17 Month Flexible CD
4.90%$500-12-17 Month Flexible Jet Set CD
4.34%$50k-6 - 11 Month Jumbo CD
4.18%$500-6 - 11 Month Jet Set Certificate
4.08%$500-6 - 11 Month CD
4.08%$500-Business 6 - 11 Month Certificate
3.71%$50k-18 - 23 Month Jumbo CD
3.61%$500-24 - 29 Month Jet Set Certificate
3.56%$500-18 - 23 Month Jet Set Certificate
3.56%$500-18 Month Flexible Jet Set CD
3.51%$500-24 - 29 Month CD
3.45%$500-18 - 23 Month CD
3.45%$500-18 Month Flexible CD
3.25%$500-30 - 35 Month Jet Set Certificate
3.25%$500-36 Month Flexible Jet Set CD
3.14%$500-30 - 35 Month CD
3.14%$500-36 - 47 Month Jet Set Certificate
3.14%$500-36 Month Flexible CD
3.04%$500-36 - 47 Month CD
3.04%$500-48 - 60 Month Jet Set Certificate
2.94%$500-48 - 60 Month CD

Harborstone Credit Union IRA Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
4.90%$100-1-Year Fixed Rate Accumulator Bump Up IRA Certificate
4.90%$100-1-Year Fixed Rate Accumulator IRA Certificate
3.61%$100-2-Year Fixed Rate Accumulator Bump Up IRA Certificate
3.61%$100-2-Year Fixed Rate Accumulator IRA Certificate
3.56%$500-18-Month Fixed Rate IRA Certificate
3.56%$100-18 Month Fixed Rate Accumulator Bump Up IRA Certificate
3.04%$500-5-Year Fixed Rate IRA Certificate
3.04%$100-5 Year Fixed Rate Accumulator Bump Up IRA Certificate
Locations

Availability

Seattle Area

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