HawaiiUSA Federal Credit Union is headquartered in Honolulu and is the largest credit union in the state of Hawaii. It is also the 145th largest credit union in the nation. It was established in 1936 and as of December of 2016, it had grown to 337 employees and 122,850 members at 14 locations. HawaiiUSA Federal Credit Union has an A+ health rating.
Membership in HawaiiUSA Federal Credit Union is open to those who are in the field of education as an employee, retiree, student or student's parent in a majority of Oahu and Maui schools, pre-K through 12th grade, or affiliated with over 4900 Select Employee Groups.
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Hawaii USA has been my credit union for about 15 years. They've been dependable institution even though I only visit them once every few years. Their customer service is always friendly and helpful. As I was transitioning from a joint to a single account, on of the service reps sat us down and walked us through all the options and assisted with making the transition. They also took the time to note some additional fees that were on my account due to ATM withdrawals I had made. They kindly refunded all of the fees to me.
My only negative issues with Hawaii USA has been the online experience. Up until recently their desktop and mobile sites were clunky and difficult to access by inputting passwords and usernames. The UI on both sites was not very user friendly. They have recently updated this, and added a mobile app which has improved the experience greatly.
Overall, a great Credit Union to work with. My experience at the branches were positive, and now that they have updated their e-presence, they provide a much better internet experience as well.
I think the employees are not happy at their jobs because they have zero customer service skills. When I asked to speak with a manager, the response I received was "We don't have any managers right now, just supervisors." Huh?!?!?! In my experience, when someone asks to speak with a manager, they want to speak with anyone with more authority than the customer service person who answered the phone. Don't quibble about titles.
When I am complaining, don't ask "How is this our fault?", ask "How can I help to make this right?" Don't tell me: "you can either come in or go to our website and complete dispute forms." Tell me: "let's find out where the problem is" or "let me look into this and give you a call back." Yes, the customer isn't always right, but with the right customer service attitude, you will keep your members instead of shoving them out the door/off the phone!
|Return on Assets - YTD||0.75%|
|Return on Equity - YTD||6.72%|
|Annual Interest Income||$43.8MM|
|Assets and Liabilities|
|Assets||Q4 2016vs Q4 2015||$1.59B$1.51B|
|Loans||Q4 2016vs Q4 2015||$630.8MM$575.7MM|
|Deposits||Q4 2016vs Q4 2015||$1.39B$1.32B|
|Equity Capital||Q4 2016vs Q4 2015||$176.3MM$164.6MM|
|Loan Loss Allowance||Q4 2016vs Q4 2015||$14.6MM$14.9MM|
|Unbacked Noncurrent Loans||Q4 2016vs Q4 2015||$2.7MM$2.7MM|
|Real Estate Owned||Q4 2016vs Q4 2015||$139.00K$0|
Rates for HawaiiUSA Federal Credit Union are currently being reviewed.